Tressler Chiropratic

Tressler Chiropractic Complaint Filed by [redacted] ID [redacted] $fee for Exam, testing and x-rays [redacted] does not want to pay because he sought care somewhere else after our exam.What [redacted] was explained on his first visit and what we do is a standard procedure with every new patientThat he would not be adjusted that dayWe do our exam, history, testing and x-rays to determine if chiropractic care is necessary and what is needed for careWas explained that we do our 2nd visit to review our office procedures, corrective care, and options for careThis is first done in a group workshop with other new patients and then we go over his results individually and privatelyWe take a copy of his insurance card and call to determine his coverage, co-pay or deductibleThis is something we have no way of knowing until we call and go over his benefitsHe arrived minutes late and did not have his paperworkHe told my staff that he had to attend "a dumb [redacted] report"He did attend the report and met with the doctor to review his individual findings and resultsHe wasn't adjusted that evening, because he chose not to, and wasn't billed for an adjustmentHe was billed for his exam, x-rays and consultation which was done on his first visitHe signed our paperwork and allowed us to treat him and would be responsible for insurance and paymentHe also stated that he had to sit through a hour long seminarThis process is min to 1/hours of details for him to understand his problem and how we can helpThere are many different approaches in health care and chiropractic care, we understand this and want to clarify and educate our patients before they have to make a financial decisionWe make no money on this reportHe made statements about his heart murmur and condition that we should be able to help withThis is correctWe do not treat or promise results, however, we have helped others with thisHis response to this was that surgery would be the only thing to helpThis is not a correct prognosisWe do not promise or tell our patients stuff that we cannot deliverWe do educate how the body works and heals.We are very passionate about our patients and want to helpWe do take extra time to educate and help them make the right decision if they choose toThey make their decision based on education, not on us telling or bullying them into care.This is standard procedure for all new patientsWe even have paperwork that explains this to avoid such conflictSincerely, [redacted]

to the Revdex.com,1.) all the x-Rays are written offThis was a statement when I called and tried to have this resolved. 2.) I was never lateThe good doctor must have me confused with another patient. 3.) I promptly arrived at 5:which was the time told to me and written on the paperI then was told I could wait or go do something elseThen didn't get to see the doctor for my x-Ray results till 7:by the time I was done I was there for hours. 4.) I was told that there would be a follow up visit to discuss the x-RaysThat is it. 5.) At the second meeting I was handed a paper about dollar care @ at that point I sought out someone slightly more resonabily pricedI will settle to pay half of the bill if they agree to thatI I understand that there are cost associated with care but I would have preferred they be upfront about themThank you *** ***

RE: *** *** ID ***To *** *** ***Please use this letter as our formal response to letter date 7/27/15.1) As a courtesy to the patient we did try to help him with his outstanding balance with our office, as stated we did adjust off the x-rays charges.2) As far as the fees for the original visit, the charges that applied to his account are determined by his insurance company, not our officeAs we are network provider with his insurance company, we are contracted to bill the patient the fees that they determine to be reasonable and customary on their fee scale, not oursThe patient should have received an explanation of benefits (EOB) directly from his insurance company before we receive our copy that outlines the charges and their fees for services3) The patient presented his insurance card for us to copy and to bill charges toIt is the patient responsibility to know the benefits of their own planWe do not know their benefits until we have a chance to verify the coverage and/or we receive our copy of EOB from insurance companyThis coverage is reviewed with the patient on the Doctor Report night, once the doctor analyzes their x-rays and recommends the patients treatment plan4) The plan is determined by the doctors based on how the patient presents and the recommendations our reviewed, at that time any charges the will be incurred for starting care in our office are also discussedThis is the figure that was presented to the patient5) This report of findings meeting is done with the doctors and started at 5:sharpThe patient was asked to return for this appointment at least minutes early to allow for any traffic issue, as we do start promptly at 5:30.6) Depending on how many new patients x-rays that need to be reviewed on that night will determine the length of the report timeThe patient did see that doctor, starting at 5:30, in a group settingIt is our office policy to review general health and pain relief this way, as if we review all that information as a one on one base, the appointment would even be longer if each individual patient was present the same informationAfter the explanation of what the patient will see on their x-rays, the patient’s results from their exam/testing are explained directly yrith the doctor individually7) As the patient stated he arrived at 5:pm, if there was miss communication with the times, he admits he was told he was early for his appointment and could wait or leave and return at the correct timeWe feel this is fair, as we told him when he arrived that he was early, as he admitted in his letter8) If the patient did not want to follow through with our doctor’s recommendations that are his choice and no fees were changed to him for the doctor’s time taken to review his results, either one on one or in the group setting.9) After his initial visit with our office he was told that on his next visit his x-rays would be reviewed and discussed, as that all happened just the way explained above.I hope this clears up any other questions and concerns with the Mr***
If you have any questions, please contact me directly at the above number
Sincerely
*** * *** ***ADT/wsd

RE: *** *** ID ***To *** *** ***Please use this letter as our formal response to letter date 7/27/15.1) As a courtesy to the patient we did try to help him with his outstanding balance with our office, as stated we did adjust off the x-rays charges.2) As far as the fees for the original visit, the charges that applied to his account are determined by his insurance company, not our officeAs we are network provider with his insurance company, we are contracted to bill the patient the fees that they determine to be reasonable and customary on their fee scale, not oursThe patient should have received an explanation of benefits (EOB) directly from his insurance company before we receive our copy that outlines the charges and their fees for services3) The patient presented his insurance card for us to copy and to bill charges toIt is the patient responsibility to know the benefits of their own planWe do not know their benefits until we have a chance to verify the coverage and/or we receive our copy of EOB from insurance companyThis coverage is reviewed with the patient on the Doctor Report night, once the doctor analyzes their x-rays and recommends the patients treatment plan4) The plan is determined by the doctors based on how the patient presents and the recommendations our reviewed, at that time any charges the will be incurred for starting care in our office are also discussedThis is the figure that was presented to the patient5) This report of findings meeting is done with the doctors and started at 5:sharpThe patient was asked to return for this appointment at least minutes early to allow for any traffic issue, as we do start promptly at 5:30.6) Depending on how many new patients x-rays that need to be reviewed on that night will determine the length of the report timeThe patient did see that doctor, starting at 5:30, in a group settingIt is our office policy to review general health and pain relief this way, as if we review all that information as a one on one base, the appointment would even be longer if each individual patient was present the same informationAfter the explanation of what the patient will see on their x-rays, the patient’s results from their exam/testing are explained directly yrith the doctor individually7) As the patient stated he arrived at 5:pm, if there was miss communication with the times, he admits he was told he was early for his appointment and could wait or leave and return at the correct timeWe feel this is fair, as we told him when he arrived that he was early, as he admitted in his letter.8) If the patient did not want to follow through with our doctor’s recommendations that are his choice and no fees were changed to him for the doctor’s time taken to review his results, either one on one or in the group setting.9) After his initial visit with our office he was told that on his next visit his x-rays would be reviewed and discussed, as that all happened just the way explained above.I hope this clears up any other questions and concerns with the Mr***If you have any questions, please contact me directly at the above numberSincerely*** * *** ***.ADT/wsd

Tressler Chiropractic Complaint Filed by [redacted] ID [redacted]$67 fee for Exam, testing and x-rays[redacted] does not want to pay because he sought care somewhere else after our exam.What [redacted] was explained on his first visit and what we do is a standard procedure with every new patient.1. That he would not...

be adjusted that day. We do our exam, history, testing and x-rays to determine if chiropractic care is necessary and what is needed for care.2. Was explained that we do our 2nd visit to review our office procedures, corrective care, and options for care. This is first done in a group workshop with other new patients and then we go over his results individually and privately.3. We take a copy of his insurance card and call to determine his coverage, co-pay or deductible. This is something we have no way of knowing until we call and go over his benefits.4. He arrived 15 minutes late and did not have his paperwork.5. He told my staff that he had to attend "a dumb [redacted] report"6. He did attend the report and met with the doctor to review his individual findings and results.7. He wasn't adjusted that evening, because he chose not to, and wasn't billed for an adjustment.8. He was billed for his exam, x-rays and consultation which was done on his first visit.9. He signed our paperwork and allowed us to treat him and would be responsible for insurance and payment.10. He also stated that he had to sit through a 3 hour long seminar. This process is 45 min to 1 1/2 hours of details for him to understand his problem and how we can help. There are many different approaches in health care and chiropractic care, we understand this and want to clarify and educate our patients before they have to make a financial decision. We make no money on this report.11. He made statements about his heart murmur and condition that we should be able to help with. This is correct. We do not treat or promise results, however, we have helped others with this. His response to this was that surgery would be the only thing to help. This is not a correct prognosis. We do not promise or tell our patients stuff that we cannot deliver. We do educate how the body works and heals.We are very passionate about our patients and want to help. We do take extra time to educate and help them make the right decision if they choose to. They make their decision based on education, not on us telling or bullying them into care.This is standard procedure for all new patients. We even have paperwork that explains this to avoid such conflict. Sincerely,[redacted]

Tressler Chiropractic Complaint Filed by [redacted] ID [redacted]$67 fee for Exam, testing and x-rays[redacted] does not want to pay because he sought care somewhere else after our exam.What [redacted] was explained on his first visit and what we do is a standard procedure with every new...

patient.1. That he would not be adjusted that day. We do our exam, history, testing and x-rays to determine if chiropractic care is necessary and what is needed for care.2. Was explained that we do our 2nd visit to review our office procedures, corrective care, and options for care. This is first done in a group workshop with other new patients and then we go over his results individually and privately.3. We take a copy of his insurance card and call to determine his coverage, co-pay or deductible. This is something we have no way of knowing until we call and go over his benefits.4. He arrived 15 minutes late and did not have his paperwork.5. He told my staff that he had to attend "a dumb [redacted] report"6. He did attend the report and met with the doctor to review his individual findings and results.7. He wasn't adjusted that evening, because he chose not to, and wasn't billed for an adjustment.8. He was billed for his exam, x-rays and consultation which was done on his first visit.9. He signed our paperwork and allowed us to treat him and would be responsible for insurance and payment.10. He also stated that he had to sit through a 3 hour long seminar. This process is 45 min to 1 1/2 hours of details for him to understand his problem and how we can help. There are many different approaches in health care and chiropractic care, we understand this and want to clarify and educate our patients before they have to make a financial decision. We make no money on this report.11. He made statements about his heart murmur and condition that we should be able to help with. This is correct. We do not treat or promise results, however, we have helped others with this. His response to this was that surgery would be the only thing to help. This is not a correct prognosis. We do not promise or tell our patients stuff that we cannot deliver. We do educate how the body works and heals.We are very passionate about our patients and want to help. We do take extra time to educate and help them make the right decision if they choose to. They make their decision based on education, not on us telling or bullying them into care.This is standard procedure for all new patients. We even have paperwork that explains this to avoid such conflict. Sincerely,[redacted]

Review: I wnt to this locations expecting chiropractic care and what I got was a run around and a 67 dollar new patient fee when I chose not to continue care with them. The fee isn't posted in the office. There was no mention of it either of the two times I visited the location. Also I was told to arrive back at 5 pm for my appointment to go over my X-Rays. The appointment was supposed to be at 5:30 and it was three hour long seminar on why chiropractic care is "good". I was also told that they should be able to help a small heart mururer that I have which is complete **. The only thing that could help that is surgery. They are promising and telling people stuff they can't possibly deliver on.Desired Settlement: I don't want to pay a new patience fee just because I sought care somewhere else.

Business

Response:

Tressler Chiropractic Complaint Filed by [redacted] ID [redacted]$67 fee for Exam, testing and x-rays[redacted] does not want to pay because he sought care somewhere else after our exam.What [redacted] was explained on his first visit and what we do is a standard procedure with every new patient.1. That he would not be adjusted that day. We do our exam, history, testing and x-rays to determine if chiropractic care is necessary and what is needed for care.2. Was explained that we do our 2nd visit to review our office procedures, corrective care, and options for care. This is first done in a group workshop with other new patients and then we go over his results individually and privately.3. We take a copy of his insurance card and call to determine his coverage, co-pay or deductible. This is something we have no way of knowing until we call and go over his benefits.4. He arrived 15 minutes late and did not have his paperwork.5. He told my staff that he had to attend "a dumb [redacted] report"6. He did attend the report and met with the doctor to review his individual findings and results.7. He wasn't adjusted that evening, because he chose not to, and wasn't billed for an adjustment.8. He was billed for his exam, x-rays and consultation which was done on his first visit.9. He signed our paperwork and allowed us to treat him and would be responsible for insurance and payment.10. He also stated that he had to sit through a 3 hour long seminar. This process is 45 min to 1 1/2 hours of details for him to understand his problem and how we can help. There are many different approaches in health care and chiropractic care, we understand this and want to clarify and educate our patients before they have to make a financial decision. We make no money on this report.11. He made statements about his heart murmur and condition that we should be able to help with. This is correct. We do not treat or promise results, however, we have helped others with this. His response to this was that surgery would be the only thing to help. This is not a correct prognosis. We do not promise or tell our patients stuff that we cannot deliver. We do educate how the body works and heals.We are very passionate about our patients and want to help. We do take extra time to educate and help them make the right decision if they choose to. They make their decision based on education, not on us telling or bullying them into care.This is standard procedure for all new patients. We even have paperwork that explains this to avoid such conflict. Sincerely,[redacted]