Trethewey Brothers

I had scheduled an appointment to have our furnace serviced on a Saturday morning - it was a time sensitive issue and the only time we could be home to schedule the service. I was told when I booked the appointment that I would receive a phone call 10-15 minutes before the technician arrived. We received no call and no one came during the 4 hour window we were given. When I called to ask when we should expect someone to arrive, I was told that the technician already came but no one answered the door. Since we live in a condo, the front door opens to common space and we cannot hear when someone knocks. They did not call because the technician was not given our phone number (which had been provided when the appointment was made).
When I called the dispatch, they said they were unable to come back same-day. Since this was time sensitive and it was their error (not providing a phone # to the technician to call as I was told), I was pretty adamant about this being remedied same-day and asked to talk with a manager. The customer service representative said she would have someone call me, and hung up on me. I called back and she again hung up on me (as in - picked up the phone and put it back down). I called back thinking that was odd, and the woman said "stop calling" and hung up.
We received no call back from a manager, no service for our furnace, atrocious customer service, and our house remains cold

BUYER/SERVICEE BEWARE!!!
Our family has used Trethewey Brothers as needed for about two years now since moving back into the service area. 2 jobs completed in that time period to my satisfaction specifically because of the plumber that came to house. Keith, good man. Sat and had coffee with my family each time. Months later and out of no where I experienced VERY AGGRESSIVE collections from their office without being able to prove that a $200 invoice open, was actually due as all invoices were paid with plumber onsite with credit card. VERY rude office management. Letting that go... I was in need of a 3rd request for service. Not only was I harassed over this unproven debt to collect the $200 prior to appointment (was paid in full finally once they were able to prove this portion of a job was due prior to 3rd appointment), I stayed home from my company for the 7am-11am window in which I was told they would arrive. At 11:30am I contacted the office to check on my appointment as I have half a business day wasted and several employees needing my in office attention. MUCH to my dismay when I contacted TB, the office manager whom answered the phone was extremely rude and unprofessional to me with zero compassion for my time and service needs after being very level headed with her. Short, sharp rude answers. She simply got more and more attitude as I questioned her in regards to her not informing me of the tardiness and requesting to give me a new window of time so I could plan accordingly and simply said "we will be there when we get there". Then... "Do you want to cancel" with plenty of go screw yourself attitude in her voice. ZERO customer service. At that moment I asked to talk to her boss. Her boss got on phone and I asked him how his day was. Then I proceeded to express in kind my experience with his representative. He called me a liar basically saying "he highly doubts that, I know my girls too well" "I'm not gonna get into this with you. How can I help you?" I said you can help me by telling me how you will discipline your representative for talking to a customer the way she did? He said in an a VERY aggressive and cocky voice "I'm not gonna go round and round with you." How can I help you specific to your job" I said just cancel it.
PEOPLE, their are many good plumbers out there. My father lives down cape and is crippled with 3 different types of arthritis, body run into the ground at 60 years old still from 42 years of plumbing and still crawling through spaces to get the job done . Its a sad day when you are treated like a POS when hiring a skilled labor unit to service your home. The culture internally at TBros is at best disgusting at best in management. FIND GOOD CULTURE AT THE CORE IN THE COMPANIES YOUR COMMISSION TO SERVICE YOU. They will enrich your lives and experience. No one is perfect but when your spending your time and money... Stick with harmonious driven entities. We all make mistakes. Its how we handle and correct them when the mistakes are made and I can tell you with full confidence the inner makings of this group is toxic. Stay away from this one.