Trett Locks and Keys

Initial Business Response / [redacted] (1000, 9, 2016/06/30) */ In response to this complaint, I would like to clarify a couple key points only. The customer was told the work would take approximately $ [redacted] plus HST or more to complete. Some aspects of the existing wiring was not safe and should be done... sooner then later. Some wiring was concealed and could not be inspected, therefore an exact cost was not available. We agreed we would do it in stages to minimize the upfront cost. She was also offered a payment plan to help assist with the costs. The original 2 stages of work were completed with no problems, and all parties seemed happy with the quality and quantity of work, and cost to date. There was no additional work completed that was not required by code. If the customer has concerns with any billable time, I would be more then happy to come to a suitable agreement. Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The amount quoted for the job was [redacted] or more depending on what was found (a lot could have been by-passed) instead of wasting so much time). At the time of the quote we could not afford the whole amount so we asked just to have the box moved and was quoted $ [redacted] for that and is what we authorized. ALM took it upon themselves because they had no other work going on to do $ [redacted] tax in without my approval so then he was generous enough to offer us a payment plan that I would not have needed if he had just done the work that we wanted done at that time. As I have mentioned in my previous complaint I was charged for a lot of extras that should not have been, like mileage that was not traveled, time that the men were not here, delivery that they forgot to bring with them, [redacted] I only let them finish the job because I thought that maybe I would be treated fairly on the second phase but I was wrong, If I had realized that this was going to happen I would not have let this get as far as it did. What I have taken off your bill is as follows: $ [redacted] I have done the mileage (traveled it) and I have pictures to show what time employees showed for work and left, (security camera). [redacted] I have disallowed for delivery of [redacted] you delivered it and it was for the plate and not necessary The plate and all supplies necessary for it credit [redacted] Mileage charged [redacted] Cleanup from our end for mess left behind [redacted] , it really should have been more but I only charged for actual work done! [redacted] Reason for docking extra hours [redacted] had said when he left on Thursday afternoon that they would only be here for 1/2 hour on Friday which I allowed them. Obviously hanging around waiting for [redacted] and putting in time. But then he also said he would be here at 8am sharp. Final Business Response / [redacted] (4000, 24, 2016/08/09) */ Please have the client subtract her calculations of (credits) from the outstanding balance and [redacted] payment Thank you Final Consumer Response / [redacted] (4200, 26, 2016/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) When you send me the adjusted bill for the hours not worked by your employees, work done needlessly, and mileage over charged then if there is any difference I will pay the balance. Remember I have the hours on camera.

Initial Business Response /* (1000, 9, 2016/06/30) */
In response to this complaint, I would like to clarify a couple key points only. The customer was told the work would take approximately $[redacted] plus HST or more to complete. Some aspects of the existing wiring was not safe and should be done...

sooner then later. Some wiring was concealed and could not be inspected, therefore an exact cost was not available. We agreed we would do it in stages to minimize the upfront cost. She was also offered a payment plan to help assist with the costs. The original 2 stages of work were completed with no problems, and all parties seemed happy with the quality and quantity of work, and cost to date.
There was no additional work completed that was not required by code.
If the customer has concerns with any billable time, I would be more then happy to come to a suitable agreement.
Initial Consumer Rebuttal /* (3000, 11, 2016/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The amount quoted for the job was [redacted] or more depending on what was found (a lot could have been by-passed) instead of wasting so much time). At the time of the quote we could not afford the whole amount so we asked just to have the box moved and was quoted $[redacted] for that and is what we authorized. ALM took it upon themselves because they had no other work going on to do $[redacted] tax in without my approval so then he was generous enough to offer us a payment plan that I would not have needed if he had just done the work that we wanted done at that time. As I have mentioned in my previous complaint I was charged for a lot of extras that should not have been, like mileage that was not traveled, time that the men were not here, delivery that they forgot to bring with them, [redacted] I only let them finish the job because I thought that maybe I would be treated fairly on the second phase but I was wrong, If I had realized that this was going to happen I would not have let this get as far as it did. What I have taken off your bill is as follows: $[redacted]
I have done the mileage (traveled it) and I have pictures to show what time employees showed for work and left, (security camera).
[redacted]
I have disallowed for delivery of [redacted] you delivered it and it was for the plate and not necessary
The plate and all supplies necessary for it credit [redacted]
Mileage charged [redacted]
Cleanup from our end for mess left behind [redacted], it really should have been more but I only charged for actual work done! [redacted]
Reason for docking extra hours [redacted] had said when he left on Thursday afternoon that they would only be here for 1/2 hour on Friday which I allowed them. Obviously hanging around waiting for [redacted] and putting in time. But then he also said he would be here at 8am sharp.
Final Business Response /* (4000, 24, 2016/08/09) */
Please have the client subtract her calculations of (credits) from the outstanding balance and [redacted] payment
Thank you
Final Consumer Response /* (4200, 26, 2016/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When you send me the adjusted bill for the hours not worked by your employees, work done needlessly, and mileage over charged then if there is any difference I will pay the balance. Remember I have the hours on camera.