Trevose Flowers Incorporated

1/29/On Jan 14th I was not here because my husband was in the hospitalI had my business covered by reliable help.When I came back was made aware of a situation that the customer swears was not at the funeral home.The basket was made and given to the driver and when he got to the funeral home a gentleman at the parking lot said to him, l, Il take it from you know just where to take itHe said the gentleman could have been in the 50ths, tall well built etc.Now I also spoke to the funeral director and she was very rudeI also spoke to the costumer and told her that I am not in business to to take advantage but to solve problems and in no way whatsoever, would not refund her the moneyThat is not how establised my reputation for the last yearsI did say to her if she had contested and disputed with her credit card company, and she said yesThen I said to her, in that case l need to wait till my credit card company sends me a charge back and I will not contestI said put yourself in my position we bought the flowers, we made the flowers, we delivered the flowersI believe in costumer relation therefore, you will get your money back but you need to wait until I get the charge back, because I cannot refund her money twiceHad she allowed us to just to refund the money on the spot, but she chose to use the charge back system, now I need to wait till hear from themShe will definetely get her money back, but we need now to wait for the system to workWhen I spoke to her she understood, but now I am wondering if she was sincereThe designer also had spoken with herShe also stated she had used us before and never had a problemThe credit card company will issue a charge back and that takes care of it allThank you! Sincerely,Elda P

1/29/16On Jan 14th I was not here because my husband was in the hospitalI had my business covered by reliable help.When I came back was made aware of a situation that the customer swears was not at the funeral home.The basket was made and given to the driver and when he got to the funeral home a
gentleman at the parking lot said to him, l, Il take it from you know just where to take itHe said the gentleman could have been in the 50ths, tall well built etc.Now I also spoke to the funeral director and she was very rudeI also spoke to the costumer and told her that I am not in business to to take advantage but to solve problems and in no way whatsoever, would not refund her the moneyThat is not how establised my reputation for the last years.I did say to her if she had contested and disputed with her credit card company, and she said yesThen I said to her, in that case l need to wait till my credit card company sends me a charge back and I will not contestI said put yourself in my position we bought the flowers, we made the flowers, we delivered the flowersI believe in costumer relation therefore, you will get your money back but you need to wait until I get the charge back, because I cannot refund her money twiceHad she allowed us to just to refund the money on the spot, but she chose to use the charge back system, now I need to wait till hear from themShe will definetely get her money back, but we need now to wait for the system to work.When I spoke to her she understood, but now I am wondering if she was sincere.The designer also had spoken with her.She also stated she had used us before and never had a problem.The credit card company will issue a charge back and that takes care of it all.Thank you!Sincerely,Elda P

1/29/16
On Jan 14th I was not here because my husband was in the hospital. I had my business covered by reliable help.When I came back was made aware of a situation that the customer swears was not at the funeral home.The basket was made and given to the driver and when he got to...

the funeral home a gentleman at the parking lot said to him, l, Il take it from you know just where to take it. He said the gentleman could have been in the 50ths, tall well built etc.Now I also spoke to the funeral director and she was very rude. I also spoke to the costumer and told her that I am not in business to to take advantage but to solve problems and in no way whatsoever, would not refund her the money. That is not how establised my reputation for the last 36 years.
I did say to her if she had contested and disputed with her credit card company, and she said yes. Then I said to her, in that case l need to wait till my credit card company sends me a charge back and I will not contest. I said put yourself in my position we bought the flowers, we made the flowers, we delivered the flowers. I believe in costumer relation therefore, you will get your money back but you need to wait until I get the charge back, because I cannot refund her money twice. Had she allowed us to just to refund the money on the spot, but she chose to use the charge back system, now I need to wait till hear from them. She will definetely get her money back, but we need now to wait for the system to work.
When I spoke to her she understood, but now I am wondering if she was sincere.
The designer also had spoken with her.
She also stated she had used us before and never had a problem.
The credit card company will issue a charge back and that takes care of it all.
Thank you!
Sincerely,Elda P