Tri-Arc Food Systems, Inc.

We chose this company after speaking with them to pick up our sharps containers. However, the first pick they did not show up after we paid employees overtime to stick around for the pick up. Then for our pick up 6 months later they never told us the date and just showed up and we were not ready to have them collect the containers and they still charged us for pick up. AES stated- its up to customers to be ready for picks up and to just assume picks are made 6 months from the last pick up. However, if you are a physicians office that closes certain times or days of the week,if they show up you will still be charged, since they do not schedule ahead of time with you.

The service at the Selma location was horrible. I received the incorrect order an instead of correcting the issue the Assistant manager Jason Howlett began to argue with me stating that he made the food and everything was correct. After debating about the issue I just asked for a refund. I called the Tri-foods corporation for the general manager but it is the weekend and the office is closed. Poor Customer service form the so-called Assistant Manager.

product issues with old chicken what seamed to been sour cold slaw follow by the horrible telephone issues no one answer phone when calling to discuss what we discover as bad cold slaw and chicken on the heels of attending a funeral and sad occasion while in town 12 pc tailgate friday jan 29 2016Desired Settlementrefund or replace could have been appropriateBusiness Response Mr. [redacted],We do not have record of any previous contact regarding your meal with us. Please contact [redacted] our Customer Service Director at XXX-XXX-XXXX so she may gather more information about your visit and resolve any issues.More Info Received From ConsumerTraveling on road will attempt to call Ms [redacted] monday feb 8th if possible

MY PROBLEM IS NOT EVEN WITH BOJANGLES, ITS WITH TRI-ARC FOODS CUSTOMER SERVICE.ON THURSDAY, OCTOBER 22, 2015 I WENT TO BOJANGLES #434 AT 1400 MAIN STREET FUQUAY VARINA, NC XXXXX. MY CHECK NUMBER IS XXXXX. I ORDERED A BACON, EGG AND CHEESE ON A BUN (INSTEAD OF ON A BUSCIUT) AND I WANTED THE COMBO, I WAS TOLD BY THE CASHIER THAT I WOULD BE CHARGED FOR EACH INDIVIDUAL ITEM. I PAID FOR THE BUN, THE BACON, THE EGG AND THE CHEESE ALL INDIVIDUALLY. THEN I WAS CHARGED FOR BO-ROUNDS AND DRINK. I THOUGHT THIS WAS A LITTLE CRAZY SO I ASKED FOR THE MANAGER, SHE WAS VERY NICE, SHE EXPLAINED THAT IT WAS THE NEW WAY BOJANGLES RANG ITEMS ON A BUN IN AND GAVE ME THE NUMBER (XXX)XXX-XXXX, WHICH IS THE NUMBER FOR "CUSTOMER SERVICE" VIA TRI-ARC FOODS. THIS IS WHERE THE DISRESPECT COMES INTO PLAY, I WAS CALLING TO MAKE A COMPLAINT AND LAST TIME I CHECKED THAT IS WHAT A CUSTOMER SERVICE LINE IS FOR. WELL, THE "OFFICE MANAGER" [redacted] HUNG UP ON ME TWICE AND ANOTHER PERSON I SPOKE WITH HUNG UP ON ME THREE MORE TIMES. I WAS HUNG UP ON A TOTAL OF FIVE TIMES, WHICH IS UNACCEPTABLE AND JUST PLAIN RUDE. I ASKED TO SPEAK TO HIGHER UPS AND WAS FINALLY SENT TO A VOICEMAIL (OF [redacted] ?) WHERE I LEFT MY INFORMATION AND HAVE YET TO RECIEVE A CALL BACK. IF THATS THE WAY THEY HANDLE CUSTOMER SERVICE COMPLAINTS, SOMETHING NEEDS TO CHANGE. EVERYONE I SPOKE WITH WAS VERY RUDE, AND SAID THEY WERE THE OFFICE MANAGER, WHICH WAS A LIE. THERE IS NO SERVICE TO THE CUSTOMER THERE, I SIMPLY WANTED AN EXPLAINATION OF THE CHARGES AND TO FILE A COMPLAINT ABOUT THE WAY IN WHICH I WAS CHARGED BUT THE PEOPLE I SPOKE WITH AT TRI-ARC FOODS WERENT HAVING IT. [redacted] THE "OFFICE MANAGER" WAS THE MOST RUDE, SHE TALKED TO ME LIKE A CHILD AND REFUSED TO TAKE DOWN MY COMPLAINT AND/OR CONNECT ME WITH HER MANAGER. SOMETHING NEEDS TO BE DONE, I HAVE WORKED IN THE CUSTOMER SERVICE INDUSTRY FOR 10 YEARS AND THERE NO WAY I WOULD EVER SPEAK TO ANYONE THE WAY [redacted] SPOKE TO ME, THE WHOLE SITUATION WAS UNCALLED FOR AND UNACCEPTABLE.Desired SettlementTHE RESOLUTION THAT I AM SEEKING WOULD BE SOMEONE FROM TRI-ARC NEEDS TO CALL ME AND MAKE THIS RIGHT. ALL I WANTED TO DO WAS FILE A COMPLAINT AND I WAS TREATED LIKE A CHILD AND TALKED TO IN A VERY RUDE MANNER. I WOULD ALSO LIKE FOR [redacted] TO APOLOGIZE TO ME FOR SPEAKING TO ME THE WAY SHE DID. ALSO AN APOLOGY FROM THE COMPANY FOR HANGING UP ON ME SEVERAL TIMES AND NO REGARD FOR TRUE CUSTOMER SERVICE WHATSOEVER.Business Response /[redacted]/Ms [redacted] called to complain about an upcharge for a bun vs a biscuit. While the Company has recently made a change to the ordering process of "a la carte" pricing when a customer wants a bun,there has always been an upcharge for a bun vs a biscuit (the simple explanation for this is a bun costs more than a biscuit. Ms [redacted] did not agree with our explanation She did ask to speak with someone else. That someone else ([redacted])was not available but became available and spoke with Ms [redacted]. Again, Ms [redacted] did not like the explanation. [redacted] did hang up on Ms [redacted] when Ms [redacted] stated "all I want is a CENSORED bun" and other obscenities. She was asked for her name and contact number numerous times and refused to provide this information. The owner was out of the office today and not available to speak with Ms [redacted] when she called back and there did seem to be a problem with his voicemail and I presume it did cut her off. However in addition to calling for the owner she called back two more times and spoke with two other people who again transferred her to Customer Service ( Ms [redacted] chose to hang up rather than leave a message).While Ms [redacted] was calling back we did resolve the issue with Mr [redacted]'s voicemail and she did leave a message. All of this was transpiring between 9:30 am and 10:00 am.A final attempt was made to contact Ms [redacted] (to the number identified on our Caller ID as she would not give any information other than her name was [redacted]). I told Ms [redacted] I was calling her back as the owner was out of town. Ms [redacted] informed me that she had already filed a complaint with the Revdex.com and I told her I would look forward to receiving the complaint. I am sorry Ms [redacted] is unhappy with the way this was handled but an effort was sincerely and professionally made to explain and policy and the reasoning behind it. The use of profanity by Ms [redacted] was the reason she was hung up on. As she has worked in Customer Service, I am sure she understands why Tri-Arc cannot allow our employees to be subjected to hostile and belligerent behavior or the use of profanity.Consumer Response /[redacted]/FIRST OF ALL, I DON'T NOT APPRECIATE BEING LIED TO BUT MOSTLY I DON'T APPRECIATE BEING LIED ABOUT!! THE PEOPLE AT TRI-ARC LEFT OUT THE FACT THAT I TRIED TO TALK TO SOMEONE MULTIPLE TIMES ABOUT MY SITUATION AND WAS TALKED TO IN A VERY RUDE MANNER AND HUNG UP ON. IT WAS A SIMPLE MATTER OF WHY DOES MY BREAKFAST COMBO COST $7.51 JUST BECAUSE I WANTED A BUN. IT GOT TURNED INTO A BIG DEAL AFTER THE "CUSTOMER SERVICE" REPRESETATIVES LIED TO ME ABOUT WHO THEY WERE AND TALKED TO ME IN A RUDE WAY. OF COURSE I GOT UPSET, WHO WOULDNT? AS FOR THE COMMENT STATING "AS SHE HAS WORKED IN CUSTOMER SERVICE, I AM SURE SHE UNDERSTANDS WHY TRI-ARC CANNOT ALLOW OUR EMPLOYEES TO BE SUBJECT TO HOSTILE AND BELLIGERENT BEHAVIOR OR THE USE OF PROFANITY". WELL, MAYBE IF YOUR EMPLOYEES DIDN'T TREAT CUSTOMERS SO DISRESPECTFULLY, PROFANITY WOULD NOT NEED TO BE USED. AS FAR AS BEING HOSTILE AND BELLIGERENT, I WAS NOT EITHER OF THOSE THINGS. I WAS UPSET YES AND USED A FEW CHOICE WORDS BUT LIKE I SAID, IN MY EXPERIENCE IN CUSTOMER SERVICE, THERE IS NO WAY I WOULD EVER SPEEK TO ANYONE THE WAY I WAS SPOKEN TO BY THE PEOPLE AT TRI-ARC. THE MEANING OF CUSTOMER SERIVCE IS IN THE NAME TO SERVICE THE CUSTOMER, NOT DISRESPECT A CUSTOMER BECAUSE THERE IS A COMPLAINT YOU DON'T KNOW HOW TO ANSWER OR YOU DON'T AGREE WITH. I DID NOT GET AN ATTITUDE UNTIL ONE WAS HAD WITH ME, I CAN NOT STRESS ENOUGH HOW "INSENCERE AND UNPROFESSIONAL" IT IS TO DISRESPECT A CUSTOMER AS A CUSTOMER SERVICE REPRESENTATIVE. IN THE FUTURE TRI-ARC DOESN'T HAVE TO WORRY ABOUT ME ANYMORE, I ABSOLUTELY REFUSE AND HAVE NO DISIRE TO HAVE ANYTHING TO DO WITH THE COMPANY OR ANY OF ITS PARTNERS. HONESTLY, I CAN ONLY HOPE THE COMPANY STARTS HOLDING THEIR REPRESENTATIVES TO HIGHER STANDARDS.Final Business Response /[redacted]/As we attempted to explain several times to Ms [redacted], our breakfast sandwiches requested on a bun are rang up a la carte. We have always had an additional upcharge for a bun versus a biscuit. The a la carte pricing began this summer. We understand she does not agree with our pricing methods, however we are not planning on changing this structure at this time. We take great pride in serving great food and quality service. However, we understand there are instances when we can not please every customer. We wish Ms [redacted] the best and appreciate her patronage. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)THERE WAS NO EXPLAINATION GIVEN AS TO WHY IT COST TWICE AS MUCH JUST BECAUSE SOMEONE WANTS A BUN. IM NOT AN IGNORANT PERSON I UNDERSTAND WHAT THEY ARE SAYING IT JUST DOES NOT MAKE ANY SENSE, AT ALL. HOWEVER, THAT IS BESIDE THE POINT, AND IS NOT THE REASON FOR THIS COMPLAINT ON Revdex.com. AS I STATED IN MY INITIAL COMPLAINT IT IS NOT THE PRICING CHANGE, IT IS THE FACT THAT THE PEOPLE AT TRI-ARC WERE RUDE AND DISRESPECTFUL TO ME ON THE PHONE NUMEROUS TIMES. AS FAR AS I CAN SEE, BY THE RESPONSES GIVEN BY TRI-ARC, THEY DO NOT WANT TO ADDRESS THAT. THEREFORE, I SEE NO RESOLUTION TO THIS SITUATION. I WILL NEITHER ENGAGE WITH A COMPANY THAT TREATS THEIR CUSTOMERS IN THIS WAY, NOR WILL I SIT QUITELY AND LET IT HAPPEN. (HENCE THE Revdex.com COMPLAINT THAT I FILED). FURTHERMORE, HOW CAN A COMPANY TAKE GREAT PRIDE IN QUALITY SERVICE THAT IS NOT THERE? LIKE I SAID BEFORE, I CAN ONLY HOPE THE COMPANY STARTS HOLDING THEIR "CUSTOMER SERVICE REPRESENTATIVES" TO HIGHER STANDARDS.

On 11/26/14 at 6:27pm I visited Bojangles on Hwy 55 in Durham NC and received some unbelievable service. The girl taking orders had the most horrible attitude I have ever seen in my 30 years of living for a customer service job. I witnessed her yelling at two people in the drive thru as well as myself. When I got to the window I asked to speak to the manager ([redacted]) who only made excuses for the girl being rude but did not do anything to rectify the situation. I was on the phone with my fianc who heard the whole ordeal and when I came home with the food everyone was reluctant to eat it because of the rude worker that was over heard in the drive thru. I usually visit another Bojangles further away from my house because this location is always unprofessional, but since it is closer to my home I decided to stop there; that will never happen again! I have 60 coworkers who visit this location and I have already informed them of the situation via email with hopes that they won't visit this location until something is done about the service. I've heard several people have bad complaints about this location over the years and nothing has been done!Order_Number: XXXXXDesired SettlementI want my 14.01 back because they food had to be thrown out because my family thought the worker did something to it ( the drink had black dots in it, I have pictures) I also want the manager [redacted] to address this employee and she should be held accountable for her actions.Business Response /[redacted]/Dear Ms. [redacted]Thank you for notifying us of the issue you encountered at our Durham Bojangles. We apologize you were unable to enjoy your experience with us. We have forwarded your concerns to the store Area Supervisor so she may address this with the management and staff. At your convenience please contact our Customer Service Department at XXX-XXX-XXXX. As always, our store phone number is listed on your receipt and the Corporate Office contact information is posted in each restaurant for you to contact us. We look forward to hearing from you and resolving these issues.