Tri-Cities Trader / Kaas Press

We did speak to ***, and are a little shocked at the reply since when ending are phone conversation he stated that our office manager was very helpful with everything So hopefully this explanation helps [redacted] to understand his son’s deviceThe interlock is designed in such a way that you will always have a warning before it locks you out of your vehicleIt will always count down from seven days before you get locked outWhile devices can have issues from time to time, there will always be warnings before you get locked out of your carThe only time you would get locked out without warning would be if you failed a test or couldn’t offer a clean breath sample, but that would only be a temporary lock out which would last a few minutesThe device relies off the cars power, so if your cars electrical systems are no longer working properly the device won’t function correctly eitherThe interlock is designed to put various restrictions on the driver, which is mandated by the stateIt is setup to be the most convenient for the driver within each states restrictionBefore installations are even scheduled, the client is told that they will need a good battery, and are suggested to have a test preformed to ensure that if they’re not sureWith a good battery, no breath contaminants, and proper instruction of using the device you rarely will have any issues with the deviceAt the time of booking installation this was explained the importance of a good battery and even suggested the battery be replaced on his vehicle, so you did not have any problemsWe have worked with you as much as possible with these issues with your Vehicle, we even offered a removal and you scheduled it but you called us back to cancel it We have offered what [redacted] requested in his initial complaintWe would be happy to reschedule his apt if he still not satisfied

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The issue Is Not that I don 't understand how the device works A manager from Interlock was very helpful in explaining this The problem is that initially, Interlock assumed the problem with my son's device was that the battery needed to be replacedSo, we replaced it at a cost of $We also paid Interlock $to have one of their technician's come to our home to "reset" the deviceTwo days later, the same problem occurred the device indicated a cable was disconnected, and the 7-day countdown commenced for the second time in the same week,even after we had installed a new battery I took the car to Interlock's location in Glendale, and paid $for a second "reset" of the deviceTwo days later, the device indicated a cable was disconnected for a THIRD time within a week, and the seven-day count down commenced This time Interlock said, oh you probably have a bad alternator that's wearing down your batteryI took the car to a shop and paid $do have the electrical system diagnosed Guess what, the battery and alternator checked out just fineI made another trip to Interlock in Glendale, and the technician (very nice, competent person) decided that maybe he should check out the deviceGuess what the device had a bad "cord" that was causing it to sense a "phantom violation." He replace the cord, reset the device, and all has been fine sinceSo Here's the problem Why didn't Interlock check out their device FIRST??? We have spent $needlessly and wasted many hours of our time for NO GOOD REASON My son is years old, and does not have this kind of money to throw aroundWe should receive an apology and a refund of the $and $reset fees The car didn't need a battery, but I imagine Interlock wouldn't be willing to pay this even if we asked them to, so I won't ask These devices are susceptible to technological problems just like any other hi-tech productWhile I found Interlock personnel to be very polite and willing to assist, they were also adamant that our car was the source of the problem and their device was working just fineMore times than not, that may be the case, but not this time In their last reply, Interlock stated they were shocked to learn my situation was not resolved believe me, the shock and cost has been all mine! Regards, [redacted]

Regarding Complaint filed against Integrity Interlock, [redacted] is not our client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The issue Is Not that I don 't understand how the device works.  A manager from Interlock was very helpful in explaining this.  The problem is that initially, Interlock assumed the problem with my son's device was that the battery needed to be replaced. So, we replaced it at a cost of $120.00. We also paid Interlock $125 to have one of their technician's come to our home to "reset" the device. Two days later, the same problem occurred . . . the device indicated a cable was disconnected, and the 7-day countdown commenced for the second time in the same week,even after we had installed a new battery.  I took the car to Interlock's location in Glendale, and paid $26 for a second "reset" of the device. Two days later, the device indicated a cable was disconnected for a THIRD time within a week, and the seven-day count down commenced.  This time Interlock said, oh you probably have a bad alternator that's wearing down your battery. I took the car to a shop and paid $50 do have the electrical system diagnosed.  Guess what, the battery and alternator checked out just fine. I made another trip to Interlock in Glendale, and the technician (very nice, competent person) decided that maybe he should check out the device. Guess what . . . the device had a bad "cord" that was causing it to sense a "phantom violation."  He replace the cord, reset the device, and all has been fine since. So Here's the problem.  Why didn't Interlock check out their device FIRST???  We have spent $271.00 needlessly and wasted many hours of our time for NO GOOD REASON.  My son is 21 years old, and does not have this kind of money to throw around. We should receive an apology and a refund of the $125 and $26 reset fees.  The car didn't need a battery,  but I imagine Interlock wouldn't be willing to pay this even if we asked them to, so I won't ask.  These devices are susceptible to technological problems just like any other hi-tech product. While I found Interlock personnel to be very polite and willing to assist, they were also adamant that our car was the source of the problem and their device was working just fine. More times than not, that may be the case, but not this time.  In their last reply, Interlock stated they were shocked to learn my situation was not resolved . . . believe me, the shock and cost has been all mine! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
The company representative dismissed me and my concern because I am the father of their client, [redacted], and they said since I am [redacted]'s dad, they are not obliged to deal with my concern or issue. It's true, my son is the driver, but I pay the bills . .. all of them. So if they want to ignore me, that's their call, but the issue I have doesn't just affect me . . it affects any driver who does business with this company. The company representative also said," well, the State of Wisconsin doesn't mandate that we must be available or have anyone on call to receive calls from customers after we close for the day, so we don't have to do that." I heard clearly in her reply, that if I don't like it, too bad!  If Integrity Interlock was a state agency, this would make sense, but they are a for profit commercial business licensed by the state, and they sell products that only they can service. The interlock device is a high tech product, and, as with any hi-tech device, the product can malfunction.  If and when this happens to someone driving their car after 5:00 pm CST, they have NO way to get help other than to have their car towed somewhere, and find some form of transportation. How would that work out for an elderly person driving in a rural area late on a cold winter night. Integrity's representative said, well most auto shops are closed at night anyway, so it's no different.  Seriously? If my car breaks down, I can call AAA or Emergency Roadside Service for help. If the interlock device stops working, AAA can't help me .  . . nobody can except Integrity Interlock, but they don't have anyone taking any calls after 5:00 pm. They have technicians that travel the state . . why can't they set-up a rotating schedule of techs to be "on call" for only "emergency" type situations.  The better question, is why doesn't the State mandate this?  The reason is obvious. Because Integrity's customers have OWIs on their driving record. Integrity doesn't offer the basic courtesy of taking after-hour calls because they can get away not doing it, and there are no consequences . . . the customers don't have any choice, right?  Integrity would be put out of business if they tried this approach with any other segment of customers. So, it's clearly a form of discrimination based on someone's driving record.  I can hear them laughing off this message as they did the first one, and I really don't expect anything will change. But, you asked if my complaint is resolved, and the answer is no, and this is my explanation. I could go on about a few other recent events with Integrity, but I'll stop here. Thank you!
Regards,
[redacted]

We did speak to [redacted], and are a little shocked at the reply since when ending are phone conversation he stated that our office manager was very helpful with everything . So hopefully this explanation helps [redacted] to understand his son’s device. The interlock is designed in such a way that you will always have a warning before it locks you out of your vehicle. It will always count down from seven days before you get locked out. While devices can have issues from time to time, there will always be warnings before you get locked out of your car. The only time you would get locked out without warning would be if you failed a test or couldn’t offer a clean breath sample, but that would only be a temporary lock out which would last a few minutes. The device relies off the cars power, so if your cars electrical systems are no longer working properly the device won’t function correctly either. The interlock is designed to put various restrictions on the driver, which is mandated by the state. It is setup to be the most convenient for the driver within each states restriction. Before installations are even scheduled, the client is told that they will need a good battery, and are suggested to have a test preformed to ensure that if they’re not sure. With a good battery, no breath contaminants, and proper instruction of using the device you rarely will have any issues with the device. At the time of booking installation this was explained the importance of a good battery and even suggested the battery be replaced on his vehicle, so you did not have any problems. We have worked with you as much as possible with these issues with your Vehicle, we even offered a removal and you scheduled it but you called us back to cancel it.  We have offered what [redacted] requested in his initial complaint. We would be happy to reschedule his apt if he still not satisfied.

Regarding Complaint filed against Integrity Interlock,[redacted] [redacted]  is not our client.

Mr.[redacted], After receiving your complaint, I made a diligent review of your account with us. You did pay for the first 60 days of an interlock device on Feb 25 2014, and get the device installed by us. The amount charged of $25.75 was a deposit to hold your appointment. That deposit was simply an appointment holder, which would be given back upon showing up to your install appointment. Which you did indeed show up to, so it was reduced from your total. You also paid for mouthpieces ($10 + Tax), and the next 60 days of calibration and equipment rental. The total paid during that time was for $175. I believe Mr. [redacted] is misinformed as to the cost of the Installing and monitoring the Interlock device.Upon you showing up to your appointment, and filling out your paperwork you agreed within that paperwork for the cost of service with us.You showed up, signed all our paperwork which we have all new clients fill out upon agreeing to do business with us. The device was installed, the deposit you paid was taken out of the $175 and looking at the invoice the total you paid was $150 in cash. So, all together with the deposit, it was indeed $175 you paid on 2/25/2014. This was the last time you brought your vehicle to our shop. The balance of over $500.00 you stated in your complaint is the past due amount of $385.11 and interest. (as you stated this debt is close to 3 yrs. old) We did not charge you for the remainder of your contract as a courtesy to you. Seeing you were in a difficult situation being incarcerated. This amount due is not for the ignition interlock that was removed from your vehicle. The cost of the interlock if not returned is $2500.00. (as stated in your contract) This amount does not reflect this.  We sent you letters and called numerous times, your letters were returned as unable to forward.We did receive a call from your girlfriend that told us you were incarcerated and she did not have any information for us regarding what has been paid or what is owed. This is the last conversation Integrity Interlock has had pertaining to our account. We did however have a threatening message left from your girlfriend after this date acknowledging receipt of letter for balance.I could attach the contract lease and last invoice paid that you signed. I do not think that would be the best course for either party since the information contains personal information and should not be disclosed to the public for viewing.Since your account was placed in Collections as of 12-30-2014, you will need to contact them for any further information. Or to resolve this debtContact for Stark Collections [redacted].

Mr.[redacted],   After receiving your complaint, I made a diligent review of your account with us.   You did pay for the first 60 days of an interlock device on Feb 25 2014, and get the device installed by us. The amount charged of $25.75 was a deposit to hold your appointment. That deposit...

was simply an appointment holder, which would be given back upon showing up to your install appointment. Which you did indeed show up to, so it was reduced from your total. You also paid for mouthpieces ($10 + Tax), and the next 60 days of calibration and equipment rental. The total paid during that time was for $175.   I believe Mr. [redacted] is misinformed as to the cost of the Installing and monitoring the Interlock device. Upon you showing up to your appointment, and filling out your paperwork you agreed within that paperwork for the cost of service with us. You showed up, signed all our paperwork which we have all new clients fill out upon agreeing to do business with us. The device was installed, the deposit you paid was taken out of the $175 and looking at the invoice the total you paid was $150 in cash. So, all together with the deposit, it was indeed $175 you paid on 2/25/2014. This was the last time you brought your vehicle to our shop.   The balance of over $500.00 you stated in your complaint is the past due amount of $385.11 and interest. (as you stated this debt is close to 3 yrs. old) We did not charge you for the remainder of your contract as a courtesy to you. Seeing you were in a difficult situation being incarcerated.     We sent you letters and called numerous times, your letters were returned as unable to forward. We did receive a call from your girlfriend that told us you were incarcerated and she did not have any information for us regarding what has been paid or what is owed. This is the last conversation Integrity Interlock has had pertaining to our account. We did however have a threatening message left from your girlfriend after this date acknowledging receipt of letter for balance. I could attach the contract lease and last invoice paid that you signed. I do not think that would be the best course for either party since the information contains personal information and should not be disclosed to the public for viewing. Since your account was placed in Collections as of 12-30-2014, you will need to contact them for any further information. Or to resolve this debt Contact for Stark Collections [redacted].