Tri City Glass & Door, Inc

This is one of the worst experiences I have ever had with a
company We ordered a piece of glass and they said it would be in the next week Two weeks later they call us and
tell us it is in, but they can't put it in the frame for two more days When it was taken to be installed, they called the
house and told us they broke it putting it inWe immediately went to another Glass Coand they
said the glass was the wrong size for the windowAll the snotty clerk in the store said was "things happen"I would not recommend them to put glass in a dog house

LOOK ELSEWHERE for any glass repair. I am a big fan of supporting local businesses, but this business is about as bad as you can get, and I'm amazed they are still in business. I ordered a replacement window for my living room, and after weeks of not hearing from them but already paying a down payment, I called them and found out that my window was in their shop, and I could schedule to have someone come out. They came out and installed it, and only after the installation did they realize that it was not only the wrong type of glass, but the wrong grid layout. They said they would rush order a new window, but after waiting over a month, I had again not heard anything from them, and so I called and found out that, as before, the window was in the shop, and they just hadn't called to schedule it's installation. When it finally was installed, I was told that they don't usually call to schedule the installation (like they say they do); they wait for you to call them. This helps keep their schedule easier to manage. After inspecting the work that they did, I saw that the woodwork on the window frame was cracked and they used shiny silver nails to repair it, which stands out and looks bad.
TLDR: Poor customer service, no warehouse validation of correct parts received, damaged window frame after installing glass, 3 months wait to replace a single window.