Tri-City Glass & Mirror

Again, I apologize for the inconvenience that this is causing. I have issued all of the corrections on 08/05/17. All of the adjustments then have to get processed through your bank. If you are still showing an incorrect statement with your account please, like I suggested before, contact your bank so that they can contact us to help correct these issues. I would be more than happy to make sure that all adjustments, charges etc... are correctly reflecting a one night stay on your bank account like it is on our end, but I would have to talk to your bank. Please give us a call with your bank on the other line so that we can promptly get this resolved together. Again, I am terribly sorry for the inconvenience that this has caused and want to resolve this issue as soon as possible for you. Thank you, [redacted]

Complaint: ***
I am rejecting this response because:I was charged for THREE nights in total, with NO credit given to my bank account until Monday, and still then only credited for one night's stay I am still waiting on credit for one more night's stay This mistake on your part was taken out of my DEBIT account, which is my LIVING EXPENSES ACCOUNT I have already filed a report with my bank I did show the hotel clerk my bank account from my phone, showing that I was charged for nights in total rather than crediting me
Sincerely,
*** ***

Again, I apologize for the inconvenience that this is causingI have issued all of the corrections on 08/05/All of the adjustments then have to get processed through your bankIf you are still showing an incorrect statement with your account please, like I suggested before, contact your bank so that they can contact us to help correct these issues. I would be more than happy to make sure that all adjustments, charges etcare correctly reflecting a one night stay on your bank account like it is on our end, but I would have to talk to your bankPlease give us a call with your bank on the other line so that we can promptly get this resolved togetherAgain, I am terribly sorry for the inconvenience that this has caused and want to resolve this issue as soon as possible for you. Thank you, *** ***

Initial Business Response /* (1000, 5, 2015/08/25) */
We would like to apologize for the inconvenience the pre-authorization causedWe were informed of the pre-authorization on Sunday, while banks were closedOn Monday, when we were made aware of the bank information, we called immediately to
give permission to the bank to release the funds back to our guestWe feel we acted promptly and appropriately to the rectify the situation
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept their response, and for a number of reasonsThe fact that it happened in the first place, tying up money that I needed to pay bills and buy back to school supplies is by far the most importantAnother reason is because of the hassle of all the time spent trying to get ahold of them, having to drive to my mother-in-laws just to call them or spend an hour+ on hold, multiple times calling the *** hotels phone number to connect me to their hotel because their hotel doesn't accept call from cell phones, only landlinesI find it absolutely absurd that they still feel like they owe me nothing for THEIR mistakeI could understand if I was complaining about a smoke alarm that was going off half the night and wanted a discount, and they didn't want to give a discount, which happened to the customer checking out ahead of me, and received a discount on their stay, yet their hotel employee can run a $mistake(a $attraction ran TWICE,when it had already paid for in CASH)on my debit card and they think they owe me nothingMy debit was charged on 8/13, and the money was not released back into my account until afternoon on 8/So NO I'm sorry too, but an apology is NOT enough
Final Business Response /* (4000, 9, 2015/09/08) */
Again, we would like to apologize for the inconvenience but we acted promptly once the issue was brought to our attention and handled the situation appropriately
Final Consumer Response /* (4200, 11, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since the Quality Inn does not wish to do anything about THEIR mistake, I will file a complaint with the Missouri Attorney Generals office

I was not aware at the time that the hotel was unacceptable for you and that you had any complaintsThe reason given for the reservation change was a more personal oneSo I would like to apologize for the dissatisfaction towards our hotel and with this information we will ensure that we are
doing everything in our power to create a more enjoyable stay for all future guests. When changing your reservation from two nights to one I had made an adjustment off of your card for the amount statedWe did let you know that it could take a few days, depending on your bank for it to reflect correctly on your accountAfter coming back up and telling the front desk that your account was charged for the corrected amount we did confirm with you that we had only posted an adjusted on your account and printed a second copy of your receiptThe front desk staff notified you that contacting your bank would be the first and most important step in expediting these adjustments and that we would be more than happy to talk to your bank if they had calledI was never aware of any heated phone call on 08/07/17. I would be more than happy to make sure that all adjustments, charges etcare correctly reflecting a one night stay on your bank account like it is on our end, but I would have to talk to your bankPlease give us a call with your bank on the other line so that we can promptly get this resolved togetherAgain, I am terribly sorry for the inconvenience that this has caused and want to resolve this issue as soon as possible for you. Thank you, *** ***