Tri-City Herald

We show no record of this payment under this phone number If this number is not the one attached to this account, then please provide the number associated with this account of the actual account numberThank you

We have pulled the customer's service history and he is correct in that he paid the $for newspapers delivered to him after his expiration date It has always been a policy at newspaper(s) to continue to deliver so the customer has no interruption in service We trust that the customer in good faith is going to pay us as the carrier continues to deliver in good faith The customer's account history shows no telephone calls or messages input into his record, so I cannot chase who he may have talked withNevertheless, we will refund the customer $and close this matterThank you

Complaint: [redacted] I am rejecting this response because: This is absolutely not true (referring to their statement) I have NEVER received a call or had opportunity for this discussion AND there was no update that preceded the lack of service Note that this complaint was filed over a year ago and just like I received no responses when I called them directly, this is consistent and insulting - a response months later? Why bother at that point? I have reverted to Wednesday and Sunday only delivery and still do not always receive my paper Such was the case this past Wednesday, October 25th It does me no good to call them because by the time I get home from work, no one is there to answer my call Even when I leave messages, I do not get a call back.I know you are wondering why I just don't discontinue the service So am I This response received over months after my complaint and the fact that it is are probably reason enough.The Tri-City Herald has not integrity in their response nor their actions Sincerely, [redacted] And [redacted]

To Whom it May Concern: Here is our response to the reader complaint filed with Tri City Herald The Tri-City Herald has had premium day charges for many yearsAs the subscriber mentioned, the dates and charges have always been printed on both our subscriber invoices and in the Tri-City Herald on page AWe also explain that the additional charges are not included in your subscription price, and that your expiration date will be adjusted accordinglyWe have reached out to Ms [redacted] via phone and emailWe value her as a subscriber and would be happy to credit her for the premium day charges applied to her accountThis will ensure that she receives afull weeks of service Thank you [redacted] ***|Tri City Herald | Director of Finance WCanal Dr| Kennewick, Washington | Phone: | Fax: 509-582-| e-Mail: ***@tricityherald.com

The account was started in NCS on 6/21/as a digital only subscription from a Kiosk orderThe amount I see posted was $20.00, not $I do see the refund of $The difference of the refund would be $I found the email address in e-Suite as of 6/21/I tried calling the customer, but the number in NCS and on this Revdex.com complaint are the sameI get an out of service message when trying to contact the customer At this point, we are refunding the balance of $to the customer and closing this complaint.Thank you

Complaint: ***
I am rejecting this response because: As I already explained to the agent on the phone twice, the charge was for $I have a copy of the credit card statement showing that(see the attached screen shot)
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I have re-authorized the refund request.  Due to a system gliche, the refund got hung up.  The transaction had to be deleted and so it has been re-activated.  It should process in the next week and will be mailed to him.  Since it comes from Miami and our central processing, it will take 5-7 days to get here after the check is cut.Jerry H**|Tri City Herald | Director of Finance

Complaint: [redacted]
I am rejecting this response because: This is absolutely not true (referring to their statement).  I have NEVER received a call or had opportunity for this discussion AND there was no update that...

preceded the lack of service.  Note that this complaint was filed over a year ago and just like I received no responses when I called them directly, this is consistent and insulting - a response 15 months later?  Why bother at that point?  I have reverted to Wednesday and Sunday only delivery and still do not always receive my paper.  Such was the case this past Wednesday, October 25th.  It does me no good to call them because by the time I get home from work, no one is there to answer my call.  Even when I leave messages, I do not get a call back.I know you are wondering why I just don't discontinue the service.  So am I.  This response received over 15 months after my complaint and the fact that it is false are probably reason enough.The Tri-City Herald has not integrity in their response nor their actions.
Sincerely,
[redacted] And [redacted]

We have pulled the customer's service history and he is correct in that he paid the $62.71 for newspapers delivered to him after his expiration date.  It has always been a policy at newspaper(s) to continue to deliver so the customer has no interruption in service.  We trust that the...

customer in good faith is going to pay us as the carrier continues to deliver in good faith.  The customer's account history shows no telephone calls or messages input into his record, so I cannot chase who he may have talked with. Nevertheless, we will refund the customer $62.71 and close this matter. Thank you.

The account was started in NCS on 6/21/17 as a digital only subscription from a Kiosk order. The amount I see posted was $20.00, not $25.00. I do see the refund of $18.97. The difference of the refund would be $1.03. I found the email address in e-Suite as of 6/21/17. I tried calling...

the customer, but the number in NCS and on this Revdex.com complaint are the same. I get an out of service message when trying to contact the customer.  At this point, we are refunding the balance of $1.03 to the customer and closing this complaint.Thank you

We show no record of this payment under this phone number.  If this number is not the one attached to this account, then please provide the number associated with this account of the actual account number. Thank you.

Didn't see the credit card statement - we will refund the $5.00 and lock the account. Thank you.

To Whom it May Concern:
 
Here is our response to the reader complaint filed with Tri City Herald.  
The Tri-City Herald has had premium day charges for many years. As the subscriber mentioned, the dates and charges have always been printed on both our subscriber invoices and in...

the Tri-City Herald on page A2. We also explain that the additional charges are not included in your subscription price, and that your expiration date will be adjusted accordingly. We have reached out to Ms. [redacted] via phone and email. We value her as a subscriber and would be happy to credit her for the premium day charges applied to her account. This will ensure that she receives afull 52 weeks of service. 
Thank you.
[redacted]|Tri City Herald | Director of Finance 333 W. Canal Dr. | Kennewick, Washington  99336 |  Phone: 509.582.1499 |  Fax: 509-582-1488 | e-Mail: [redacted]@tricityherald.com

This was resolved and we apparently missed an update.