Tri-City Property Management Services Inc.

Mr*** is an owner in the Lago Estancia HOA. Each community, based upon their governing documents and/or state statute, has a date prescribed as late, if their assessment is not paid. All assessments are due on the first of the month. The late date for Lago Estancia is
the 15th. In January, Mr***'s assessment payment was not received until the 20th, which is why a late fee of $was assessed, not because he under paid the assessment by $2.00. The collection policy of each community is different and Lago Estancia also has delinquency interest that is applied as of the 30th. Because of the $short pay, interest of $ was applied.
We did receive Mr***'s late fee and short pay for the January assessment. However, in February his payment of $ was received on the 17th, after the assessment of another late fee for February. I also see notations that Mr*** was provided with a ledger on his account on 3/and spoke to our staff. Further, Mr*** would have received correspondence from the association that indicates when the assessment is due and when it is late. He would have received this when he purchased his home in April (attached) and again in November/December, (attached) as well as the late date printed on his payment coupons.
Again, Mr*** is being charged a late fee because his payments were late in January and February. Not because of the $short pay or the interest. Too, if Mr*** uses billpay through his bank, he needs to understand that the bank contracts with a 3rd party, who actually prints a check and mails it to our lockbox. Even if he requests a check to be sent on time, the preparation of the check and the mailing could be a reason for the delay. He should set the payment earlier or actually mail the check himself. We offer free ACH services to our association members

About two months ago my wife came home and notice that two of our plants in our front had been trimmed down drasticallyOne almost to nothing and the other the whole bottom goneMy wife and I have complained several time to Tri-City about our property line because the neighbor next to us have been told the we share the property with the neighborI have look up the property lines on *** *** *** and it clearly shows our property lines and our neighbors property linesWe do share a common wall and that is all that we shareThe neighbors are renters and it is the owner and Tri-City that believe we share the propertyI have spoken to Tri-City and they explained that the property between the drive way and gate is sharedNot trueI was told *** would call me back and she has never returned my call(s), that was two months agoPlease help us resolve the issueOur lot number is *** at *** ** *** *** ** ***

Revdex.com:Thank you for your prompt attention to my complaint.
About an hour after I submitted the complaint, a member of the business contacted me and was able to figure out the issue and resolve it that day to my full satisfaction. I'd like to either amend the complaint or have it dismissed altogether. I don't know what the next step is so please advise at your earliest convenienceThank you again,
*** ***

This is the worst property management companyOur property manager has taken control of our HOA like she's the president, making decisions that are costly & in beneficial to our communityShe is incredibly rude & nasty to deal with, she is untruthful when answering questions, if she does respondShe doesn't send out multiple RFPs when we need something taken care of & she continues to use the same vendors which leads me to believe that she is getting kick-backs from these companies, which is illegalThis Jatana Wat tricity management is not a nice person, who is not looking out for the communities best interest, & is only concerned about getting paidOur HOA pays this woman a monthly fee to be at our meetings & take notesThere is something wrong with this situationI've lived in this community for almost years & have never seen a situation like this beforeSince she has literally taken over, we've been losing money & shelling money out left & right for things that should've been fixed the first timeWhere is all our HOA funds going to? Why does she push vendors on us & not have multiple RFPs for us to choose from? I've even called the company to.complain to her boss & still have gotten nowhereSomething must be doneWORST MANAGEMENT COMPANY EVER!!! Read all the reviews out there & see that this company does a horrible job & rip of the communities they representThis problem must be addressed!!!

On Friday, December 18th, this homeowner notified our office in the morning that his check for $155 had been processed by the bank at $455.  His check was sent to our bank's lockbox system and the scanning equipment picked it up as $455 (see attached) instead of $155.  Although Mr. [redacted] claims that this was an ACH that we drafted, it was not initiated by our office.  It was simply the bank's equipment reading the first digit as a "4" instead of a "1".  We receive a lot of a calls each day, and our receptionist connected him with our Accounting Dept., which if staff is on the phone, it goes to their voicemail. 
Mr. [redacted] also contacted me through our website at 12:38, which I was at lunch, but responded to him at 1:40.  Our lunch hour on Friday ran a little long, because we were having an office Christmas lunch and gift exchange.  Mr. [redacted] replaced back to me at 1:43, indicating that our Accounting Dept. was working on the issue. 
Our staff contacted the bank, determined that the fastest way to provide him with the $300, was to manually cut a check from the HOAs account and Mr. [redacted] came to our office, which we remained after closing to accommodate him, to pick up the check, as he didn't want to wait for us to mail it to him.  We even gave him a Starbuck's Gift Card for his troubles.  There was no error on our part, it was a banking error made at the lockbox.  We did all we could and more to help take care of the error.  I am sure that Mr. [redacted], will confirm this reply. 
Jean-Marie B[redacted], President

We appreciate that the owner (or representative of the owner) contacted you.  However, when we received this complaint, the matter had already been resolved with the owner/representative and the work was underway.  We do not show any record of the issue in 2013, and this may have...

been placed with the previous management company, as we only took over management during 2013 and after the units were painted.  We do agree that in 2014, the work order was generated, but from the review of the history, the vendors assigned the work refused to do any more work in this community.  However, the manager did not follow up to find another vendor and as stated in the complaint, there was manager turn over.  However, in 2015 when the owner/representative spoke with [redacted], she either didn't look to see that a work order was already being worked on by Katy in our office.  The matter was being worked on, diligently and bids had been presented to the board for acceptance, but there was no quorum of the board.  Our company can only work at the direction of the elected Board of Directors and at this particular community, we are not permitted to do any work without board approval.  Even though there was no quorum, our staff continued to contact all of the board members, one of whom was on vacation and another who had suffered a death in the family, until we received unanimous consent by the board members to order the work to be done.  We believe that this complaint was issued before we had had a chance to obtain the approval by the board.

About two months ago my wife came home and notice that two of our plants in our front had been trimmed down drastically. One almost to nothing and the other the whole bottom gone. My wife and I have complained several time to Tri-City about our property line because the neighbor next to us have been told the we share the property with the neighbor. I have look up the property lines on [redacted] and it clearly shows our property lines and our neighbors property lines. We do share a common wall and that is all that we share. The neighbors are renters and it is the owner and Tri-City that believe we share the property. I have spoken to Tri-City and they explained that the property between the drive way and gate is shared. Not true. I was told [redacted] would call me back and she has never returned my call(s), that was two months ago. Please help us resolve the issue.
Our lot number is [redacted] at [redacted]

On Friday, December 18th, this homeowner notified our office in the morning that his check for $155 had been processed by the bank at $455.  His check was sent to our bank's lockbox system and the scanning equipment picked it up as $455 (see attached) instead of $155.  Although Mr. [redacted] claims that this was an ACH that we drafted, it was not initiated by our office.  It was simply the bank's equipment reading the first digit as a "4" instead of a "1".  We receive a lot of a calls each day, and our receptionist connected him with our Accounting Dept., which if staff is on the phone, it goes to their voicemail. 
Mr. [redacted] also contacted me through our website at 12:38, which I was at lunch, but responded to him at 1:40.  Our lunch hour on Friday ran a little long, because we were having an office Christmas lunch and gift exchange.  Mr. [redacted] replaced back to me at 1:43, indicating that our Accounting Dept. was working on the issue. 
Our staff contacted the bank, determined that the fastest way to provide him with the $300, was to manually cut a check from the HOAs account and Mr. [redacted] came to our office, which we remained after closing to accommodate him, to pick up the check, as he didn't want to wait for us to mail it to him.  We even gave him a Starbuck's Gift Card for his troubles.  There was no error on our part, it was a banking error made at the lockbox.  We did all we could and more to help take care of the error.  I am sure that Mr. [redacted], will confirm this reply. 
Jean-Marie B[redacted], President

We appreciate that the owner (or representative of the owner) contacted you.  However, when we received this complaint, the matter had already been resolved with the owner/representative and the work was underway.  We do not show any record of the issue in 2013, and this may have...

been placed with the previous management company, as we only took over management during 2013 and after the units were painted.  We do agree that in 2014, the work order was generated, but from the review of the history, the vendors assigned the work refused to do any more work in this community.  However, the manager did not follow up to find another vendor and as stated in the complaint, there was manager turn over.  However, in 2015 when the owner/representative spoke with [redacted], she either didn't look to see that a work order was already being worked on by Katy in our office.  The matter was being worked on, diligently and bids had been presented to the board for acceptance, but there was no quorum of the board.  Our company can only work at the direction of the elected Board of Directors and at this particular community, we are not permitted to do any work without board approval.  Even though there was no quorum, our staff continued to contact all of the board members, one of whom was on vacation and another who had suffered a death in the family, until we received unanimous consent by the board members to order the work to be done.  We believe that this complaint was issued before we had had a chance to obtain the approval by the board.

Mr. [redacted] is an owner in the Lago Estancia HOA.  Each community, based upon their governing documents and/or state statute, has a date prescribed as late, if their assessment is not paid.  All assessments are due on the first of the month.  The late date for Lago Estancia is...

the 15th.  In January, Mr. [redacted]'s assessment payment was not received until the 20th, which is why a late fee of $15.00 was assessed, not because he under paid the assessment by $2.00.  The collection policy of each community is different and Lago Estancia also has delinquency interest that is applied as of the 30th.  Because of the $2.00 short pay, interest of $ 0.02 was applied. 
We did receive Mr. [redacted]'s late fee and short pay for the January assessment.  However, in February his payment of $ 62.00 was received on the 17th, after the assessment of another late fee for February.  I also see notations that Mr. [redacted] was provided with a ledger on his account on 3/17 and spoke to our staff.  Further, Mr. [redacted] would have received correspondence from the association that indicates when the assessment is due and when it is late.  He would have received this when he purchased his home in April 2015 (attached) and again in November/December, 2015 (attached) as well as the late date printed on his payment coupons. 
Again, Mr. [redacted] is being charged a late fee because his payments were late in January and February.  Not because of the $2.00 short pay or the interest.  Too, if Mr. [redacted] uses billpay through his bank, he needs to understand that the bank contracts with a 3rd party, who actually prints a check and mails it to our lockbox.  Even if he requests a check to be sent on time, the preparation of the check and the mailing could be a reason for the delay.  He should set the payment earlier or actually mail the check himself.  We offer free ACH services to our association members.

Thank you for your prompt attention to my complaint. ...

About an hour after I submitted the complaint, a member of the business contacted me and was able to figure out the issue and resolve it that day to my full satisfaction.  I'd like to either amend the complaint or have it dismissed altogether.  I don't know what the next step is so please advise at your earliest convenience.
Thank you again,