Tri-City Property Management Services

On Friday, December 18th, this homeowner notified our office in the morning that his check for $had been processed by the bank at $ His check was sent to our bank's lockbox system and the scanning equipment picked it up as $(see attached) instead of $ Although Mr [redacted] claims that this was an ACH that we drafted, it was not initiated by our office It was simply the bank's equipment reading the first digit as a "4" instead of a "1" We receive a lot of a calls each day, and our receptionist connected him with our Accounting Dept., which if staff is on the phone, it goes to their voicemail Mr [redacted] also contacted me through our website at 12:38, which I was at lunch, but responded to him at 1: Our lunch hour on Friday ran a little long, because we were having an office Christmas lunch and gift exchange Mr [redacted] replaced back to me at 1:43, indicating that our Accounting Deptwas working on the issue Our staff contacted the bank, determined that the fastest way to provide him with the $300, was to manually cut a check from the HOAs account and Mr [redacted] came to our office, which we remained after closing to accommodate him, to pick up the check, as he didn't want to wait for us to mail it to him We even gave him a Starbuck's Gift Card for his troubles There was no error on our part, it was a banking error made at the lockbox We did all we could and more to help take care of the error I am sure that Mr***, will confirm this reply Jean-Marie B [redacted] , President

We appreciate that the owner (or representative of the owner) contacted you However, when we received this complaint, the matter had already been resolved with the owner/representative and the work was underway We do not show any record of the issue in 2013, and this may have been placed with the previous management company, as we only took over management during and after the units were painted We do agree that in 2014, the work order was generated, but from the review of the history, the vendors assigned the work refused to do any more work in this community However, the manager did not follow up to find another vendor and as stated in the complaint, there was manager turn over However, in when the owner/representative spoke with [redacted] , she either didn't look to see that a work order was already being worked on by Katy in our office The matter was being worked on, diligently and bids had been presented to the board for acceptance, but there was no quorum of the board Our company can only work at the direction of the elected Board of Directors and at this particular community, we are not permitted to do any work without board approval Even though there was no quorum, our staff continued to contact all of the board members, one of whom was on vacation and another who had suffered a death in the family, until we received unanimous consent by the board members to order the work to be done We believe that this complaint was issued before we had had a chance to obtain the approval by the board