Thank you for addressing your concerns. Please read the Residential Lease Agreement, Paragraph 24 signed by you to help better understand the procedures for moving out of your residence.: Move-Out Procedures: On or before any applicable move-out date, Tenant is responsible for...
having thoroughly cleaned the entire premises, including doors, windows, furniture, bathrooms, kitchen appliances, patios, balconies, lawns, garages, carports, pools, hot tubs, ponds, storage areas, and any and all other areas of the Premises. Tenant also is responsible for retaining and paying for a professional carpet cleaning service, approved by Agent, to shampoo, steam clean, and deodorize all carpeted areas. If, in the sole discretion of Agent, Tenant fails to adequately clean the Premises, Tenant will be liable for reasonable cleaning charges, including charges for cleaning carpets, draperies, furniture, walls, kitchen appliances, etc., that are soiled or damaged beyond normal wear. Any such charges will be deducted from Tenant’s security deposit. Routine move-out inspections are to be conducted by Agent, at a time convenient for Agent. If, during the move-out inspection, Agent provides Tenant with a statement or estimate of charges, Agent shall have the right to correct or modify such statements or estimates before final refunding or accounting of any deposit. The agent quoted you at the house her estimate of $25 per window but said she would call with an exact estimate once she receives it from the vendor. She opted to choose someone who specializes in windows due to the fact that if she hired a house cleaner, the would charge to clean the entire house and not just the windows. She called later that day with the estimate (which was much lower than the original quoted price) and waited the rest of the day for a reply. At that time, the agent had no choice but to hire a contractor to clean the windows given that the vendor was heading out of town for the holidays and would not be able to clean them until after the New Year. The house was rented and needed to be ready for the next tenant to move in January 1, 2015. At this time, a decision needed to be made and the only choice was to contract out the work so that it was done in time for the new tenant. Also, in paragraph 5, section 2 of the Residential Lease Agreement in reference to your Security Deposit: This sum will be retained by Agent and will normally be refunded to Tenant within thirty (30) days of vacating, provided the keys are returned to Agent, all property on the Premises is accounted for, the Premises are left clean, all rent is paid and there is no damage beyond fair wear and tear. All carpeted areas must be shampooed, steam cleaned, and deodorized by a PROFESSIONAL carpet cleaning service approved by Agent. This deposit or a portion thereof will be applied against any damage to the Premises or its contents, except as caused by fair wear and tear. Any cleaning and/or yard maintenance not adequate at checkout as determined by Agent, will also be deducted from this deposit. Checkouts will be made during normal business hours only. A second check out was not possible the next day because the office was closed. The security deposit was returned to you immediately so that you were able to have the funds available to you during the holidays. On a normal basis, the agent should keep the security deposit in the event that other deficiencies are found after the check out. In this situation, there were several other cleaning deficiencies found after the check out (by the new tenant) and you were not charged anything to remedy them. The cost for cleaning is between $300-350. You were able to avoid this charge due to the tenant not wanting to wait to move into the house. Also, with the holidays being that week and the initiative of the agent to return your money as soon as possible. Other charges you were not penalized with are: $50.00 Service call and materials used for replacing bulb in bathroom vanity, bulb in living room, battery in smoke detector above bar. The agent opted to not charge you these charges as to not nickel and dime you as she felt you were a good tenant and did not deserve to be penalized any more than necessary. You were also not charged for two garage door remotes on the premise that you said that you did not receive them, (though there was no indication of this on your inventory). This was an ethical decision on the agent's part due to trusting your word since there was no documented proof that you did not receive them. The tenant previous to you did return them as per their check out. This would have been an additional $50.00 charge. Tri-City acquired the cost of all of these items as to not inconvenience you. The agent and Tri-City try very hard to ensure all deficiencies are charged accordingly and fairly. It was to our demise that we try to be fair and return the deposit to you quickly. Tri-City has made many exceptions for you throughout your rental process. Given that your credit score was not 700 or higher, we allowed you to rent the house in good faith despite our company policies. We also allowed you to stay an extra month so that you could figure out your personal situation. We have worked with you on late payments and checks written with insufficient funds. I mention these things in hopes that you will see that we really do try and do what is best for you as our tenant and we are not here to hurt you in any way. Please contact Tri-City should you feel the need to discuss this issue further.
Thank you for addressing your concerns. Please read the Residential Lease Agreement, Paragraph 24 signed by you to help better understand the procedures for moving out of your residence.: Move-Out Procedures: On or before any applicable move-out date, Tenant is responsible for...
having thoroughly cleaned the entire premises, including doors, windows, furniture, bathrooms, kitchen appliances, patios, balconies, lawns, garages, carports, pools, hot tubs, ponds, storage areas, and any and all other areas of the Premises. Tenant also is responsible for retaining and paying for a professional carpet cleaning service, approved by Agent, to shampoo, steam clean, and deodorize all carpeted areas. If, in the sole discretion of Agent, Tenant fails to adequately clean the Premises, Tenant will be liable for reasonable cleaning charges, including charges for cleaning carpets, draperies, furniture, walls, kitchen appliances, etc., that are soiled or damaged beyond normal wear. Any such charges will be deducted from Tenant’s security deposit. Routine move-out inspections are to be conducted by Agent, at a time convenient for Agent. If, during the move-out inspection, Agent provides Tenant with a statement or estimate of charges, Agent shall have the right to correct or modify such statements or estimates before final refunding or accounting of any deposit. The agent quoted you at the house her estimate of $25 per window but said she would call with an exact estimate once she receives it from the vendor. She opted to choose someone who specializes in windows due to the fact that if she hired a house cleaner, the would charge to clean the entire house and not just the windows. She called later that day with the estimate (which was much lower than the original quoted price) and waited the rest of the day for a reply. At that time, the agent had no choice but to hire a contractor to clean the windows given that the vendor was heading out of town for the holidays and would not be able to clean them until after the New Year. The house was rented and needed to be ready for the next tenant to move in January 1, 2015. At this time, a decision needed to be made and the only choice was to contract out the work so that it was done in time for the new tenant. Also, in paragraph 5, section 2 of the Residential Lease Agreement in reference to your Security Deposit: This sum will be retained by Agent and will normally be refunded to Tenant within thirty (30) days of vacating, provided the keys are returned to Agent, all property on the Premises is accounted for, the Premises are left clean, all rent is paid and there is no damage beyond fair wear and tear. All carpeted areas must be shampooed, steam cleaned, and deodorized by a PROFESSIONAL carpet cleaning service approved by Agent. This deposit or a portion thereof will be applied against any damage to the Premises or its contents, except as caused by fair wear and tear. Any cleaning and/or yard maintenance not adequate at checkout as determined by Agent, will also be deducted from this deposit. Checkouts will be made during normal business hours only. A second check out was not possible the next day because the office was closed. The security deposit was returned to you immediately so that you were able to have the funds available to you during the holidays. On a normal basis, the agent should keep the security deposit in the event that other deficiencies are found after the check out. In this situation, there were several other cleaning deficiencies found after the check out (by the new tenant) and you were not charged anything to remedy them. The cost for cleaning is between $300-350. You were able to avoid this charge due to the tenant not wanting to wait to move into the house. Also, with the holidays being that week and the initiative of the agent to return your money as soon as possible. Other charges you were not penalized with are: $50.00 Service call and materials used for replacing bulb in bathroom vanity, bulb in living room, battery in smoke detector above bar. The agent opted to not charge you these charges as to not nickel and dime you as she felt you were a good tenant and did not deserve to be penalized any more than necessary. You were also not charged for two garage door remotes on the premise that you said that you did not receive them, (though there was no indication of this on your inventory). This was an ethical decision on the agent's part due to trusting your word since there was no documented proof that you did not receive them. The tenant previous to you did return them as per their check out. This would have been an additional $50.00 charge. Tri-City acquired the cost of all of these items as to not inconvenience you. The agent and Tri-City try very hard to ensure all deficiencies are charged accordingly and fairly. It was to our demise that we try to be fair and return the deposit to you quickly. Tri-City has made many exceptions for you throughout your rental process. Given that your credit score was not 700 or higher, we allowed you to rent the house in good faith despite our company policies. We also allowed you to stay an extra month so that you could figure out your personal situation. We have worked with you on late payments and checks written with insufficient funds. I mention these things in hopes that you will see that we really do try and do what is best for you as our tenant and we are not here to hurt you in any way. Please contact Tri-City should you feel the need to discuss this issue further.