***, we apologize for the inconvenience you experienced in securing monies from the manufacturers’ rebates Typically, the responsibility is on the consumer to submit rebates from the manufacturers once the product is delivered Unfortunately, [redacted] while trying to do the right thing experienced issues in securing the serial numbers and submitting them to the manufacturer within the programs initial deadline date The issue with the [redacted] dishwasher, which was eventually swapped out for a ***, prolonged the rebate process because a portion of the monies paid out from the manufacturers’ rebate was contingent on having an [redacted] dishwasher as part of the [redacted] Kitchen package that you purchased.***, I hate to see any negative feedback regarding our company We are a 3rd generation family run business that takes great pride in our customer’s satisfaction and over the plus years we’ve been a part of the community, we’ve established a solid reputation for excellent customer service It’s unfortunate we did not meet your expectations in securing your manufacturers’ rebates.The substitution of the [redacted] dishwasher for the [redacted] brand does not qualify you for the total rebated amount requested However, Tri-City will send you a check for the original amount of the manufacturers’ rebate We are truly sorry for your experience
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. Tri-City Sales needs to carefully read my complaint and subsequent responses. The first [redacted] service technician stated the broken trim was caused by improper installation which was causing the door to hit the side of the cabinetry. He refused to touch the machine and stated Tri-City needed to send back their plumber. Tri-City arranged this appointment because they stated [redacted] needed to fix it not them. They only sent back their plumber because I called them and told them [redacted] said their plumber caused the problem and Tri-City needed to fix it. The second time their plumber came he pulled out the machine to reposition it. While he was working on the machine I heard a cracking sound which seemed to come from the upper basket area. After their plumber left and I went to load my machine the basket was not moving properly. I immediately called Tri-City and was told that their plumber was a professional and never did anything wrong. [redacted] is coming on October 5 with new parts to fix the basket. The point is this should not be going on with a new machine because their plumber does improper work. It doesn't matter that this is under warranty - Tri-City needs to acknowled [redacted] they caused my problems and initially tried to pass it off on [redacted] instead of taking responsibility for a bad installation. Tri-City offers installation, makes the consumer pay for the installation and when the installation goes bad wants to deny all responsibility. Not right!!!! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have been told repeatedly that I will be getting the money that I was entitled to as part of the rebateYou said in your response to my complaint that I’d be getting the money but you didn’t tell me the amount and you didn’t tell me whenOnce I get the rebate money this complaint will be resolvedBut not until then.Please provide those specific details.thank you [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below;I'm confused as to the Tri-City response The Tri-City plumber did not install the dishwasher properly and therefore caused the top trim to breakHe came back a second time to correct his installation mistake however the trim was still broken [redacted] repaired the top trim on September 7th This repair took approximately hours and required the entire door to be removed Additionally, as I told Tri-City after the plumber left the second time the top basket did not seem to be moving properly This problem happened after the plumber left [redacted] confirmed there is a problem with the top basket and have ordered the appropriate parts and will be coming back to repair that problem **'s telephone number is [redacted] and I'm sure they will be happy to give an accurate report on the repair performed I have no idea who Tri-City is speaking with at [redacted] and furthermore it was [redacted] who referred me to [redacted] for the repairs I stand by my original complaint The plumber did not do a proper installation and therefore has caused multiple problems with this machine[redacted]
In response to Ms [redacted] ’s complaint # [redacted] : Tri-City Sales initiated the first service call between the customer and [redacted] to rectify any parts issues with the dishwasher The machine is within the complete manufacturer’s warranty and all service goes thru [redacted] or an authorized [redacted] Servicer When Ms [redacted] required a second service call she informed Tri-City that she would contact [redacted] directly to set up an appointment We asked Ms [redacted] to contact us after the service call with any unresolved issues The next time we heard from Ms [redacted] was thru the Revdex.com complaint It appears that [redacted] , and authorized [redacted] servicer who we utilize on occasion to do [redacted] Warranty work and who [redacted] sent to handle this issue was able to complete the necessary repairs If there are any ongoing service issues with this machine Ms [redacted] can contact us and we will notify [redacted] of her concerns or she can contact [redacted] directly to have them resolvedSincerely, [redacted] Tri-City Sales, Inc
***, we apologize for the inconvenience you experienced in securing monies from the manufacturers’ rebates Typically, the responsibility is on the consumer to submit rebates from the manufacturers once the product is delivered Unfortunately, [redacted] while trying to do the right thing experienced issues in securing the serial numbers and submitting them to the manufacturer within the programs initial deadline date The issue with the [redacted] dishwasher, which was eventually swapped out for a ***, prolonged the rebate process because a portion of the monies paid out from the manufacturers’ rebate was contingent on having an [redacted] dishwasher as part of the [redacted] Kitchen package that you purchased.***, I hate to see any negative feedback regarding our company We are a 3rd generation family run business that takes great pride in our customer’s satisfaction and over the plus years we’ve been a part of the community, we’ve established a solid reputation for excellent customer service It’s unfortunate we did not meet your expectations in securing your manufacturers’ rebates.The substitution of the [redacted] dishwasher for the [redacted] brand does not qualify you for the total rebated amount requested However, Tri-City will send you a check for the original amount of the manufacturers’ rebate We are truly sorry for your experience
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. Tri-City Sales needs to carefully read my complaint and subsequent responses. The first [redacted] service technician stated the broken trim was caused by improper installation which was causing the door to hit the side of the cabinetry. He refused to touch the machine and stated Tri-City needed to send back their plumber. Tri-City arranged this appointment because they stated [redacted] needed to fix it not them. They only sent back their plumber because I called them and told them [redacted] said their plumber caused the problem and Tri-City needed to fix it. The second time their plumber came he pulled out the machine to reposition it. While he was working on the machine I heard a cracking sound which seemed to come from the upper basket area. After their plumber left and I went to load my machine the basket was not moving properly. I immediately called Tri-City and was told that their plumber was a professional and never did anything wrong. [redacted] is coming on October 5 with new parts to fix the basket. The point is this should not be going on with a new machine because their plumber does improper work. It doesn't matter that this is under warranty - Tri-City needs to acknowled [redacted] they caused my problems and initially tried to pass it off on [redacted] instead of taking responsibility for a bad installation. Tri-City offers installation, makes the consumer pay for the installation and when the installation goes bad wants to deny all responsibility. Not right!!!! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have been told repeatedly that I will be getting the money that I was entitled to as part of the rebateYou said in your response to my complaint that I’d be getting the money but you didn’t tell me the amount and you didn’t tell me whenOnce I get the rebate money this complaint will be resolvedBut not until then.Please provide those specific details.thank you [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below;I'm confused as to the Tri-City response The Tri-City plumber did not install the dishwasher properly and therefore caused the top trim to breakHe came back a second time to correct his installation mistake however the trim was still broken [redacted] repaired the top trim on September 7th This repair took approximately hours and required the entire door to be removed Additionally, as I told Tri-City after the plumber left the second time the top basket did not seem to be moving properly This problem happened after the plumber left [redacted] confirmed there is a problem with the top basket and have ordered the appropriate parts and will be coming back to repair that problem **'s telephone number is [redacted] and I'm sure they will be happy to give an accurate report on the repair performed I have no idea who Tri-City is speaking with at [redacted] and furthermore it was [redacted] who referred me to [redacted] for the repairs I stand by my original complaint The plumber did not do a proper installation and therefore has caused multiple problems with this machine[redacted]
In response to Ms [redacted] ’s complaint # [redacted] : Tri-City Sales initiated the first service call between the customer and [redacted] to rectify any parts issues with the dishwasher The machine is within the complete manufacturer’s warranty and all service goes thru [redacted] or an authorized [redacted] Servicer When Ms [redacted] required a second service call she informed Tri-City that she would contact [redacted] directly to set up an appointment We asked Ms [redacted] to contact us after the service call with any unresolved issues The next time we heard from Ms [redacted] was thru the Revdex.com complaint It appears that [redacted] , and authorized [redacted] servicer who we utilize on occasion to do [redacted] Warranty work and who [redacted] sent to handle this issue was able to complete the necessary repairs If there are any ongoing service issues with this machine Ms [redacted] can contact us and we will notify [redacted] of her concerns or she can contact [redacted] directly to have them resolvedSincerely, [redacted] Tri-City Sales, Inc