Tri-City Security

We did explain to the customer that we will not guarantee his key that he purchased onlineWe only guarantee the keys we sellWe did offer a full refund for the labor that we provided to cut his keysThe reason we do not guarantee key blanks that our customers provide is because we do not know if the key is defective or notWe also offered to pay for half of the key that he purchased onlineThe customer declined all of our offers to resolve this issue including providing him with free keys from our stock

We explained that we do not warranty key blanks that you bought online before we cut your key blanks We only warranty our key blanks that we carry for this exact reason there is nothing more we can do

[redacted] The response from the business reflects the statements made to me after their employee failed to correctly cut the key onto the Ford original equipment [redacted] key blank I providedThe claim of a defective or unworkable key blank is disingenuous and contrary to their verbal assurances on multiple occasions of their competence, skill and more importantly after their inspection of the key blank and deeming the blank satisfactory The parties agree the key was incorrectly cut but now the business declines to honor their verbal warrantyInstead they have again offer to make a generic key which negates the reason an original equipment key blank was purchased or to pay 1/the cost of acquiring a replacement keyThis offer does not fulfill their verbal contract and representations prior to their error or provide a replacement in like and kindBy offering only a generic key or 1/the cost of acquiring a suitable replacement key blank the business is asking me to cover 1/or more of the cost of their error/sI again request the business replace the incorrectly cut key with a working ignition key cut onto an identical factory [redacted] key blank (not a generic blank) or refund the full cost I incurred to obtain the key blank which they inspected, accepted and failed to correctly cut [redacted] ***

We did explain to the customer that we will not guarantee his key that he purchased online. We only guarantee the keys we sell. We did offer a full refund for the labor that we provided to cut his keys. The reason we do not guarantee key blanks that our customers provide is because we do not know if...

the key is defective or not. We also offered to pay for half of the key that he purchased online. The customer declined all of our offers to resolve this issue including providing him with free keys from our stock.

[redacted]
The response from the business reflects the statements made to me after their employee failed to correctly cut the key onto the Ford original equipment 1956 [redacted] key blank I provided. The claim of a defective or unworkable key blank is disingenuous and contrary to their verbal assurances on multiple occasions of their competence, skill and more importantly after their inspection of the key blank and deeming the blank satisfactory.  The parties agree the key was incorrectly cut but now the business declines to honor their verbal warranty. Instead they have again offer to make a generic key which negates the reason an original equipment key blank was purchased or to pay 1/2 the cost of acquiring a replacement key. This offer does not fulfill their verbal contract and representations prior to their error or provide a replacement in like and kind. By offering only a generic key or 1/2 the cost of acquiring a suitable replacement key blank the business is asking me to cover 1/2 or more of the cost of their error/s. I again request the business replace the incorrectly cut key with a working ignition key cut onto an identical factory [redacted] key blank (not a generic blank) or refund the full cost I incurred to obtain the key blank which they inspected, accepted and failed to correctly cut.  [redacted]

[redacted]
[redacted]
[redacted]
[redacted] [redacted]
The response from the business reflects the statements made to me after their employee failed to correctly cut the key onto the Ford original equipment 1956 [redacted] key blank I provided. The claim of a defective or unworkable key blank is disingenuous and contrary to their verbal assurances on multiple occasions of their competence, skill and more importantly after their inspection of the key blank and deeming the blank satisfactory.  The parties agree the key was incorrectly cut but now the business declines to honor their verbal warranty. Instead they have again offer to make a generic key which negates the reason an original equipment key blank was purchased or to pay 1/2 the cost of acquiring a replacement key. This offer does not fulfill their verbal contract and representations prior to their error or provide a replacement in like and kind. By offering only a generic key or 1/2 the cost of acquiring a suitable replacement key blank the business is asking me to cover 1/2 or more of the cost of their error/s. I again request the business replace the incorrectly cut key with a working ignition key cut onto an identical factory [redacted] key blank (not a generic blank) or refund the full cost I incurred to obtain the key blank which they inspected, accepted and failed to correctly cut.  [redacted]

We explained that we do not warranty key blanks  that you bought online before we cut your key blanks We only warranty our key blanks that we carry for this exact reason there is nothing more we can do