Tri-County Aire Inc

To Whom it may concern:We responded to [redacted] [redacted]'s service request in October 2014 to find that the gas line had air in it from the original tank installation which caused the system not to start so we bled the line free of air and the system continued to work flawlessly...

throughout the extremely cold winter that we had. This months service call was a bad gas valve and had nothing at all to do with the previous October 2014 service call. [redacted]'s parts for this repair are still under warranty through the manufacture of the equipment at no cost but unfortunately his labor warranty has expired and this is why he is liable for the diagnostic fee as well as the cost to install the replacement valve. Thank you for the opportunity to explain our side of the story concerning this complaint.John B[redacted]PresidentTri-County Aire Inc.

To whom it may concern:[redacted] [redacted]'s comment is correct that the natural gas spring was in the valve from the factory and that we did need to come out to install the correct LP gas spring being his system was LP but this had nothing to do with the gas valve being bad. As I stated in my previous response "the system continued to work flawlessly throughout the extremely cold winter that we had" last winter. I will be more than happy to work something out with [redacted] but as I have stated in my responses the gas valve itself was never the problem as the system continued to work flawlessly throughout the extremely cold winter that we had last winter. Tri-County Aire is willing to wave the diagnostic charge of $100 to help ease the burden of this unfortunate gas valve failure issue.Thank you for the opportunity to explain our side of the story concerning this complaint.John B[redacted]PresidentTri-County Aire Inc.

Review: I paid for a one year service plan that includes 2 heat/ac system maintenance checks. The first check was done at the end of May 2013 when I paid for the service contract.

I call them on May 6, 2014, 9:09 am and they tell me that I need to purchase another service contract for someone to to a maintenance check. I told them there is still one check left on a service contract that is current. They refused and tried to get me to purchase another service contract.Desired Settlement: Since they refused to honor a valid service agreement contract and only preformed one maintenance check of the 2 listed per the contract. I want a 50% refund of the full service contract price.

Business

Response:

An attempt was made to discuss further with this customer but he stated that he had another company do the maintenance and proceeded to hang up. A $97 refund to the customer will be in the mail shortly.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: see Attached documentDesired Settlement: see Attached document

Consumer

Response:

[redacted]