Tri County Audio, Inc.

To whom it may concern:I have reviewed this former resident's memos and history and concluded that this account has been paid in full. The resident, during his tenancy, did complain of what he presumed to be mold issues, but the property manager, through over communications and memos, made
every diligent effort to educate him on the things that he as a cooperating resident also needed to do to ensure that the bathroom and the apartment remained mildew free. Properly airing the bathroom after use by leaving the door open for a few minutes, running a dehumidifier instead of a humidifier, and weekly cleaning and use of mildew killing after-shower sprays, were just a few of the logical suggestions given to the resident. The property, a mid-century construction, unfortunately, was not constructed with today's challenges in mind. Additionally, while we did have some heating issues as he complained, we took every reasonable step to accommodate all residents who were affected by providing alternate means of heat during the repairs that took place last winter. The reason that the tenant was charged had nothing to do with the heating repairs that took place in the winter and were, frankly, out of the landlord's control. The resident was charged because an inspection took place on or around July 20, which stated, "Walked unit after receiving keysBathtub was very dirty and mildewyFront door was banged into wall, evidently making hole and knocking down wall protectorPhotos taken and filedMB". There were housekeeping issues and that is the reason for the damage charge

We are in receipt of Ms*** complaint and are pleased to inform her that the refund that she was due was processed. We are very sorry for the delay in processing the refund and are auditing our department's processing systems internally. Ms*** should have received
her refund to the address that she reported on her initial application. If she has not received her refund as of today, she should call the corporate office at ***, dial for re-direction, and speak with the accounting department. Part of the delay may have occurred because Ms*** was contacting the satellite office instead of the corporate's accounting department. Again, we apologize for the confusion and delay and hope that this closes the matter. Tell us why here

The complainant claims that no one spoke to her regarding the refund status of her application. Our records show that my manager, Jean and Angela, did explain and that, Ms. [redacted] acknowledge by her signature on the application, refunds would occur in form of company check and would take up to...

10 business days to process.  Ms. [redacted] was not pleased with that response.  We have already refunded Ms. [redacted] for the application and document processing fees.  The check was mailed out as follows:  Yes $350.00 was refunded via check # 34164 on 8/12/2016 and mailed to the address we have on file of [redacted] Rd Pellston, MI 49769.   I am showing that the check was cleared and reconciled in Yardi as of 8/23/2016.