Tri-County Auto Center, LTD

I researched this matter and the refund has been taken care of [redacted] will receive it by Friday [redacted] had a conversation with one of my staff yesterday 8/17/and knows that the check is in route Regards, Bryan K***

Please see attachmentsIf any additional questions are needed to be asked of us we would gladly respond in a timely manner
Regards,
Bryan K***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was told my another *** vehicle that there is no way that *** did not put the vehicle on a lift, since they also said I needed a tire rod, I feel *** should had replaced my frame instead of spraying it as they did, I feel we have not been dealt with honestly by this dealership, and now that the recall is over they are doing nothingNo I am not satisfied and I will make sure to let anyone I come in contact with how we were treated by this dealership and ***.This is not about the recall I am well aware *** is doing nothing anymore, this is about customer service or lack there of.Regards,
*** ***

[redacted],First and foremost I want to apologize for this experience.  I have reviewed our documentation and have come to the conclusion that my staff dropped the ball and Tri County Toyota will send in the balance owed to Toyota Financial.  I have instructed my General Sales...

manager to start the process to pay the balance and will be reprimanding my staff not only for the miscue but also the lack of response to your repeated contacts.  In addition Tri County Toyota will provide the two services that directly follow your Toyota Care services.  This wont change your experience, but hopefully let you know that we value your business.Kindest regards,Bryan K[redacted]VPTri County Toyota

There is nothing additional that I can do without authorization from [redacted] corporate. What I suggest is for you to contact [redacted] customer service at this number(###-###-####) and open a case. We will work with [redacted] but I can only do warranty/goodwill work with their authorization.
Regards,
Bryan K[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your...

complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The problem started before my warranty was up, I neglected to file an official complaint at the 5 year date, but the 4 points of rust were clearly evident in the back bed. When I did follow up you could see thru the bed to the ground. The service manager took pictures and sent them off to the regional to make the call. I was told if I had all of my service performed at that dealer they may be more flexible. I researched the web and found that some dealers had made good even on some expired warranty's. This was a manufacturing defect that [redacted] is failing to address. I now have two large holes in the bed and two smaller ones that are growing. If someone's foot goes thru the bed it would leave a nasty cut and could do some serious damage. I understand the assembly and welding process was the cause of this and [redacted] was aware of this up to 2010. Then they fix or changed the manufacturing assembly defect. I was a loyal [redacted] customer and a prior owner of two [redacted]'s  and a [redacted], I expected more form them. Especially since this is a known issue.
Regards,
John I[redacted]

I researched this matter and the refund has been taken care of. [redacted] will receive it by Friday. [redacted] had a conversation with one of my staff yesterday 8/17/15 and knows that the check is in route.
Regards,
Bryan K[redacted]

frame rust concern
 Vin # [redacted]
On June 02.2015 the [redacted]’s brought there 2002 [redacted]
[redacted] in for a recall on the Air Bag Inflator
When the vehicle came in the shop we noticed that the
vehicle was due for Pa. state inspection and it was due for timing belt and
water pump due to time and mileage.
Customer decline all work except for warranty recall work.  To complete the recall the technician only needed to access the interior of the vehicle and did not have to put the vehicle on a lift.
Customer took vehicle to his mechanic to have state
inspection and timing belt and water pump repairs done.
 After his technician performed the timing belt and water
pump repair he checked it out for state inspection and that’s when he found a
hole in frame which will not pass inspection.
 [redacted]’s policy for frame repair or replacement is once the
frame was sprayed with undercoating or recall expired they have no
responsibility or liability to the frame.
Service history on 2002 [redacted] at Tri County [redacted]
August 6, 2013 mileage 90707 for Limited Service Campaign
C0D (Specific 20 Cold Climate States Only) - Corrosion-Resistant Compound
Application to the Vehicle's Frame
June6, 2015 mileage [redacted] for Front Passenger Airbag
Inflator Module

Review: Today 4/10/13 I took my car to get inspected at Tri County Toyota with the intentions on paying for my inspection, emissions and get one tire replace because the last time I was there which was 3/19/13 or 3/26/13 for an oil change, I was informed that I only needed one tire to pass inspection. So I go in to get my inspection and was told that I needed 3 new tires in order to pass inspection plus some other things. I'm upset because they told me my tires was in great shape the two weeks before. I feel as though I was taken advantage of because I am a female and they knew I had my inspection scheduled two weeks later. When they contacted me later that day of the inspection and told them I was informed that I only needed one tire for inspection, the gentleman I believe his name was [redacted] was really rude and insisted that I was misinformed. I been going there since I had my car and never had an issue until today. I will never take my car back their ever.Desired Settlement: The outcome I'm expecting for their negligence and their ignorance is a refund for either all or half of their bad service. Their lack of customer service was appalling. They shouldn't tell their customers one thing and then tell them something else another time.

Business

Response:

Review: I purchased a used 2012 [redacted] from this dealership on 03/08/2014. I felt over pressured with the sales person, but that is not the real problem. One of the reasons he gave me not to go to another dealership was their ranking in customer service. He showed me some map of the area that had them at the top in customer service. I have experienced the opposite of this ranking.

After the sale was complete, the salesman handed me the key. I said, "There is only one key?" and he said that there might be one in the office. He told me he will check on Monday and call me. I received no call. Called Monday, and said he did not have a chance to look for the key, and will call me later. Did not call. I called Wednesday, and he said that there is no key, and they will give me one. During one of the conversations I mentioned some other concerns I had about the car. The driver's side door was very creaky, and there was a stain on the roof that he told me the detailer would get out during the test drive. We concluded that I will set up a time to come out there when they have the key delivered since the service department has to program it anyway, and we can resolve all 3 things at once. He said he or the parts department will call me when the key is delivered to the dealership. 2 weeks pass no call. Called the parts department, no key, no record of a key being ordered. The parts guy was a little rude about the situation too. I called the sales man and told him the key was never ordered. He acted surprised and said he will take care of it and call me. No call. Called him few days later and said the key is not there yet and I should wait a bit longer... this was after a week of waiting. Another week and I called the parts department... no key ordered. Called sales manager. Left a message that said I no longer want to deal with salesman and told him about the key situation. Another manager called me back and left a message saying that they ordered a key and he will call me when its there. That was April 11th. Called parts department today, and there is no key, and no record of one order or that I have a key coming to me. I gave the salesman 3 chances and the manager 1. I am out of patience and cannot think of another course of action other than filing this claim.Desired Settlement: At this point I do not ever want to do business or have services with this dealership again. A check for the cost of a programed new key will satisfy me. Based on their parts department its roughly $250. Cover the passenger side door repair if applicable with a mutually agreed upon service center.

Business

Response:

We have contacted the customer and have satisfied their concerns. Please contact us if there is anything additional needed in this case.Regards,[redacted]