From: dave f Date: Thu, Aug 6, at 11:AMSubject: Re complaint #10751339To: [redacted] @cleveland.Revdex.com.org We are disappointed that Mr [redacted] was unhappy with our estimate and have mailed his refund check to the new address he provided us prior to receiving this complaint letter Attached please find a copy of the envelope that was returned to us in late July I will follow up with the customer if I don't see his check processed by our bank in the next week Thanks for your help, Dave F [redacted]
It is our goal at Wild Bills to always offer superior service to the customerIn Mr***'s case, ironically unmentioned by the customer in his complaint, we have already scheduled two repairsOn the occasion of his first appointment we gave him an approximate arrival timeTen minutes PRIOR to our scheduled time the customer called complaining angrily that the mechanics were not there and told us he had to leaveWe rescheduled, this time I spoke with the customer personally and asked him to pick a time when he would be home, a time that would not inconvenience himThis time when both the store and the mechanic phoned the customer prior to arriving, there was no answerWe still arrived at the customers' house to find no one homeWe left a note on the front door I have instructed the mechanic to make one last no charge appointment to repair the transition stripNothing would please us more than the opportunity to simply get in the home and complete the S minute repair Thank you, [redacted] , Wild Bill's Carpet
From: dave f Date: Thu, Aug 6, at 11:AMSubject: Re complaint #10751339To: [redacted] @cleveland.Revdex.com.org We are disappointed that Mr [redacted] was unhappy with our estimate and have mailed his refund check to the new address he provided us prior to receiving this complaint letter Attached please find a copy of the envelope that was returned to us in late July I will follow up with the customer if I don't see his check processed by our bank in the next week Thanks for your help, Dave F [redacted]
It is our goal at Wild Bills to always offer superior service to the customerIn Mr***'s case, ironically unmentioned by the customer in his complaint, we have already scheduled two repairsOn the occasion of his first appointment we gave him an approximate arrival timeTen minutes PRIOR to our scheduled time the customer called complaining angrily that the mechanics were not there and told us he had to leaveWe rescheduled, this time I spoke with the customer personally and asked him to pick a time when he would be home, a time that would not inconvenience himThis time when both the store and the mechanic phoned the customer prior to arriving, there was no answerWe still arrived at the customers' house to find no one homeWe left a note on the front door I have instructed the mechanic to make one last no charge appointment to repair the transition stripNothing would please us more than the opportunity to simply get in the home and complete the S minute repair Thank you, [redacted] , Wild Bill's Carpet