Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I dispute the fact that a gear is an electrical product The garage motor was found to be working fine when the Tri-County workers came to inspect the opener I also dispute the fact that the service men suggested that a new door opener would be a better option They told me that because of the type of opener and the fact that the motor was working fine, it would be more cost effective to just put a new gear in Being a single mother with sons in college, I chose that option I actually ended up paying [redacted] (who did an awesome job) the same amount Tri-County originally charged me to replace a gear that only lasted weeks I made sure my son was home during the installation of the new gear since I was not available He said it took the guys between - hours At $per minute for men, the amount for service does not add up That is besides the fact that the woman I spoke with on the phone when I called to complain about the bill, told me they charge $per person per hour Regards, [redacted]
Regarding the complaint from [redacted] , we regret the misunderstanding with Mrs [redacted] but we charge every customer with a service charge of $55.00, the cost of materials and labor charge for installing the product(s)We can’t warrant electrical products such as a gear that Mrs [redacted] got replaced and our service men explained that to her at the time of purchase and suggested that a new electric operator would be a better option but due to the cost she chose to replace the gearTri County does not charge $for each employee, it is $a minute for two men and majority of the service calls require two men to complete the jobTri County tried to please Mrs [redacted] , she called and complained and we deducted $off her bill.Sincerely,Tri County Door Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I dispute the fact that a gear is an electrical product The garage motor was found to be working fine when the Tri-County workers came to inspect the opener I also dispute the fact that the service men suggested that a new door opener would be a better option They told me that because of the type of opener and the fact that the motor was working fine, it would be more cost effective to just put a new gear in Being a single mother with sons in college, I chose that option I actually ended up paying [redacted] (who did an awesome job) the same amount Tri-County originally charged me to replace a gear that only lasted weeks I made sure my son was home during the installation of the new gear since I was not available He said it took the guys between - hours At $per minute for men, the amount for service does not add up That is besides the fact that the woman I spoke with on the phone when I called to complain about the bill, told me they charge $per person per hour Regards, [redacted]
Regarding the complaint from [redacted] , we regret the misunderstanding with Mrs [redacted] but we charge every customer with a service charge of $55.00, the cost of materials and labor charge for installing the product(s)We can’t warrant electrical products such as a gear that Mrs [redacted] got replaced and our service men explained that to her at the time of purchase and suggested that a new electric operator would be a better option but due to the cost she chose to replace the gearTri County does not charge $for each employee, it is $a minute for two men and majority of the service calls require two men to complete the jobTri County tried to please Mrs [redacted] , she called and complained and we deducted $off her bill.Sincerely,Tri County Door Co