Tri County Emergency Physicians LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In addition, the business corrected the billing error Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: There is no contact name listed in the response to my complaint I have been numerous times this would be handled by their supervisor, [redacted] *To no advailI would like a managers name that I can use as my contact to ensure this has been handled Regards, [redacted]

[redacted] [redacted] Leesport , PA [redacted] ,I apologize for your aggravationMedical Billing is very complicated and prone to errors due to delay in different information systems talking with each other.Like most medical practices, all of Tri-County Emergency Physicians billing is out sourced to a third party vendor ( [redacted] located in Indiana).Our operations manager will reach out this morning to assist you.Rest assured, we will do all in our power to help with your situation.Sincerely,Rich M [redacted] , MDChief Executive OfficerTri-County Emergency Physicians, LLC

Ms***-I am in receipt of your complaint from the Revdex.comI apologize for your inconvenience regarding this matterTri-County Emergency Physicians takes the medical care of its patients and families very seriouslyWe are proud of our A- rating from the Revdex.com and have been an active member for several years.Medical Billing is extremely complex with regulations and electronic transmittal of data between billing companies and third party insurance companiesWe outsource our Billing to a third party vendor [redacted] Partners based out of ***na.Regardless, for your aggravation I am instructing that your billing balance be reduced to zero immediatelyOf course, a billing statement could cross in the mail but rest assured your balance will be brought to zero.Sincerely,Rich M [redacted] , MDCEOTri-County Emergency Physicians, LLC

We will help youOur operations manager will be in touch shortlyMedical Billing is complicated and is outsourced to a third party vendor ( [redacted] )We will assist you and rectify the problem immediately

Dear [redacted] ***- Thank you for contacting us through the Revdex.comWe are members of the Revdex.com and as such are committed to rectifying customer complaints in a expeditious manner Tri-County Emergency Physicians, LLC billing is outsourced to a third party vendor called ***, LLCAs such they are responsible for our billing and collectionsWe will fully investigate the matter internally and demand answers from [redacted] describing the events as you described in your compliantRest assured, I have already instructed [redacted] to bring your balance to ZERO immediately and no further actions are required on your partI will issue a letter directly to you tomorrow morning from my office attesting to this effect for account # [redacted] You can reach us directly through my executive operations manager (MsDawn S***) at ###-###-#### or email us directly at ***@ [redacted] .net I apologize for your troubles and my only excuse is that the medical billing world today is extremely automated and very complicatedNonetheless, your interactions with the customer service representatives is not acceptableAgain, we will mail you a letter confirming your zero balance tomorrowSincerely, Rich Richard McLaughlin, MD Chief Executive Officer Tri-County Emergency Physicians, LLC ###-###-####

[redacted] [redacted] Leesport , PA [redacted] , I apologize for your aggravationMedical Billing is very complicated and prone to errors due to delay in different information systems talking with each otherLike most medical practices, all of Tri-County Emergency Physicians billing is out sourced to a third party vendor ( [redacted] located in Indiana)Our operations manager will reach out this morning to assist youRest assured, we will do all in our power to help with your situationSincerely, Rich M [redacted] , MD Chief Executive Officer Tri-County Emergency Physicians, LLC

Dear [redacted] ***-We are in receipt of your complaint [redacted] our operations manager will be in contact with you todayRest assured, that we will resolve this issue for youI have notified our third party billing vendor to immediately suspend collections on this account.Medical billing is very complicated and we will work with you to resolve this issue promptly.Sincerely,RichRichard M [redacted] MDChief Executive OfficerTri-County Emergency Physicians, LLC###-###-####

Thank you for contacting Tri-County Emergency Physicians about your billing issueMedical Billing is extremely complex and frustrating for all partiesMost medical billing is outsourced to a third party.Our Operations Manager will call you today and personally assist youWe will rectify the issue and apologize for the inconvenience.Sincerely,Rich M [redacted] TCEP Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

As per my last response, My name is Dawn S***, I am the Operations Manager for Tri-County Emergency Physicians, LLC and my phone number which is a direct number is ***. I have not yet received a missed call since the initiation of the complaint so I do hope this is helpful. The issue in your complaint has already been addressed.Dawn S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We will help you. Our operations manager will be in touch shortly. Medical Billing is complicated and is outsourced to a third party vendor ([redacted]). We will assist you and rectify the problem immediately.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
There is no contact name listed in the response to my complaint.  I have been numerous times this would be handled by their supervisor, [redacted]. To no advail. I would like a managers name that I can use as my contact to ensure this has been handled. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] [redacted] Leesport , PA [redacted],I apologize for your aggravation. Medical Billing is very complicated and prone to errors due to delay in different information systems talking with each other.Like most medical practices, all of Tri-County Emergency...

Physicians billing is out sourced to a third party vendor ([redacted] located in Indiana).Our operations manager will reach out this morning to assist you.Rest assured, we will do all in our power to help with your situation.Sincerely,Rich M[redacted], MDChief Executive OfficerTri-County Emergency Physicians, LLC

Dear [redacted]-
Thank you for contacting us through the Revdex.com. We are members of the Revdex.com and as such are committed to rectifying customer complaints in a expeditious manner. 
Tri-County Emergency Physicians, LLC billing is outsourced...

to a third party vendor called [redacted], LLC. As such they are responsible for our billing and collections. We will fully investigate the matter internally and demand answers from [redacted] describing the events as you described in your compliant.
Rest assured, I have already instructed [redacted] to bring your balance to ZERO immediately and no further actions are required on your part.
I will issue a letter directly to you tomorrow morning from my office attesting to this effect for account # [redacted].
You can reach us directly through my executive operations manager (Ms. Dawn S[redacted]) at ###-###-#### or email us directly at [redacted]@[redacted].net
I apologize for your troubles and my only excuse is that the medical billing world today is extremely automated and very complicated. Nonetheless, your interactions with the customer service representatives is not acceptable.
Again, we will mail you a letter confirming your zero balance tomorrow.
Sincerely,
Rich
Richard McLaughlin, MD
Chief Executive Officer
Tri-County Emergency Physicians, LLC
###-###-####

Thank you for contacting Tri-County Emergency Physicians about your billing issue. Medical Billing is extremely complex and frustrating for all parties. Most medical billing is outsourced to a third party.Our Operations Manager will call you today and personally assist you. We will rectify the issue...

and apologize for the inconvenience.Sincerely,Rich M[redacted]TCEP Customer Service