Tri-County Golf

This is a good company that has had some bad luckWhen orders became delayed due to a serious illness in the family, they sent out an email to the outstanding orders (I was one) offering a refund, or the ability to delay shipping till cooler weather so the plants would not die during shipmentI chose to wait and low and behold I just received all my plants that I ordered and they all look healthy and happy to be in their new garden home in IowaI look forward to expanding my garden collection in the future with this companyBetween this order and the previous ones, I've added over a dozen new varieties to my garden and it's looking great! Yes they could do a better job at communicating with customers, but all-in-all I have a beautiful garden thanks to their selection

Gorge Top Gardens (The hosta Farm) took my money and never shipped any plantsThey seem to be operating this way with no recourse! This site needs to be shut down and investigated! Buyer beware!!!!

I ordered eight hosta plants on July30,2015, to be delivered by September As of this date, (Nov1, 2015) I have not received any of my order I have called several times and they do not return my calls, also, I have e-mailed them to no avail I would like a full refund of $ My order # [redacted]

I ordered plants from The Hosta Farm on March on their website I have yet to receive them You need to get off the internet if you can not fill orders quickly!! I see now there are many many negative reviews Never use this company! Will file complaint with Revdex.com soon

I ordered hostas from this place back in Feb16, to be shipped on May 2, and I haven't received them yetNot only that, I've sent several emails and called and left voicemails and have heard NOTHING in regards to my orderI will be filing a dispute with my credit card company - don't do business with this company!!!

I will mail her a refund check on Monday.  I have no idea why this order did not get shipped and I apologize.

Did she have other orders shipped to a different address. Attached is the only order I can find placed with The Hosta Farm / Gorge Top Gardens and it is only for $38.05.  I have also pasted a link to her order confirmation below.  I am sending a refund check out tomorrow for this...

order.  The time limit has expired to refund it back to Pay Pal.  I will await for more info on why the totals do not add up.[redacted]Thank YouTra Rhodes

I apologize for the poor communication, my customer service person quit and my family is having some health issues.  I will mail you a refund check tomorrow (9/6) I apologize again.Tra Rhodes

This is a good company that has had some bad luck. When orders became delayed due to a serious illness in the family, they sent out an email to the outstanding orders (I was one) offering a refund, or the ability to delay shipping till cooler weather so the plants would not die during shipment. I chose to wait and low and behold I just received all my plants that I ordered and they all look healthy and happy to be in their new garden home in Iowa. I look forward to expanding my garden collection in the future with this company. Between this order and the previous ones, I've added over a dozen new varieties to my garden and it's looking great! Yes they could do a better job at communicating with customers, but all-in-all I have a beautiful garden thanks to their selection.

I apologize for the mistake. I will have to mail a refund check because the order is past the time Pay Pal allows you to refund money.    The check will go out tomorrow.  I apologize again for the mistake.

Gorge Top Gardens (The hosta Farm) took my money and never shipped any plants. They seem to be operating this way with no recourse! This site needs to be shut down and investigated! Buyer beware!!!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the...

business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to...

perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I apologize for the lack of communiction this year.... it stems from health problems in the family and our customer service person quitting without notice.  I will send your the plants you ordered plus a full refund for the order. The package should go out Monday or Tuesday and you should have...

it by Friday. I apologize again.Tra Rhodes

I will mail a refund check this week. I apologize for not getting  your order out.  We are a family run business and we are going  through a difficult time as a family.

We are not sure what went wrong on our end with this order but would like to explain our current situation not as an excuse for the failed customer service nor the failure to deliver the customers order but to shed some light on what played a role in the breakdown of service.On February...

18th our area was hit with a severe snow storm that dumped over 2 feet of snow that then turned into a heavy rain storm. The weight of the snow caved in the roofs of homes and businesses resulting in millions of dollars of damage. The entire county was put under a local state of emergency.  (Please see articles attached).Our business was one of the many that received major damage. The Wise County Building Administrative office surveyed the damage to our business which is on public record and was used by the county to apply for emergency state funding. (Article attached).We lost every greenhouse but two in the storm and all of these had live plants in them. The two houses that did not collapse lost electricity which in turn resulted in a loss of heat which of course killed the plants that were being grown in them. In total we suffered over 545,000 in structural damage and an estimated $175,000 worth of inventory loss. One of the greenhouses that collapsed was attached to our office so when it fell in it took the back of our office building down with it leaving us without an office space for weeks.All of this happened 5 weeks before we were supposed to start shipping. We worked around the clock for 6 weeks repairing and rebuilding greenhouses while at the same time trying to save some of our plants. The crops that where lost had to be ordered from other growers and in this business orders are normally booked months before delivery so it was an extreme challenge to replace the wide range of inventory we grow.We are a very small, family owned business with myself, my wife, my mother, my aunt and one employee so while we were busy trying to get back on our feet we sub contracted customer service out to a company called [redacted] and had all email and phone calls forwarded to their office. We were unaware that customers were not being communicated with until we received our internet based phone system ([redacted]) bill which lists all incoming calls to our toll free number and all outgoing calls. It was clear that only about half of the calls were being returned.We are still trying to work our way out of this mess and have applied for assistance that Governor [redacted] set up to help SW Virginia residents who were affected by the winter storm and flooding. (see attached document).The desired settlement of this complaint is for an apology to be posted to our website. We do apologize for our failures to Mrs. [redacted] but we don't understand the logic of posting it on our web site...how does that help resolve anything? We hope that she will accept this letter as our sincere apology and regret the inconvenience we have caused her.** Photos enclosed of only part of the destruction. More can be provided upon request.Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]