Tri County Hard Chrome Inc.

We would like to first apologize for all the issues and the treatment that Mr*** had with our dealership, and we would like to have the opportunity to resolve this matter with Mr***. We would like to state that Gary is not our body shop manager and that our body
shop manager Rob K*** would like the opportunity to contact Mr*** to assist in fixing the outstanding issues as he was unaware that these issues had accuredIf he wishes, Mr*** can call Rob K*** the Body Shop Manager or Regina L*** the Executive Secretary to set up an appointment as quickly as possibleAgain we apologize for inconvenience to our customer. Kevin C*** General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

October 26, 2015 Revdex.com Jefferson St., NE Suite AAlbuquerque, NM 87109 Re: ***Dear Dispute Resolution Specialist: Borman Motor Co., LLC received your letter dated on October 21, 2015. The original vehicle qualified for a buy back based on its mechanical failure during the implied warranty periodWe would not re-purchase a vehicle after such an extended period of time for the original purchase price, sans any extenuating circumstancesIn regards to other options, we can only provide financing options that are made available by one of our lenders. Additionally, our inventory changes daily as a result of sales and customer trade-insEach vehicle based on its age, mileage and condition qualifies for different finance approvals. We would be happy to provide the customer with information and pricing on any in-stock vehicle at any time. Regards,Kevin C*** General Manager ***

Good morningIn researching this incident, we have found that our dealership did an initial inquiry on 08/17/per the primary request and information provided for the credit application by Mr***However we do not show any additional inquiries, nor do we show that Mr
***'s information was ever sent to any lender. If we are mistaken by our research, would ask that Mr*** provide us with the documentation showing otherwise so that we can research this issue further Sincerely,Kevin C***

In reviewing the customers file we noticed in the notes when Ms*** was making negotiations she indicated that she would like her first month payment to be days from the date signing. At the time of the actual purchase of the vehicle the contract was made for the first payment to be
due days from the date of signing and that is the contract that Ms*** signed. In lieu of the verbal communication and the actual contract that Ms*** signed, Borman Autoplex paid half of her first month payment to allocate for the days.Kevin C***

Revdex.com Jefferson St., NE Suite AAlbuquerque, NM 87109Re: ***Dear Dispute Resolution Specialist:Borman Motor Co., LLC received your letter dated on October 7, 2015.Customer's check engine light was on as a result of owner revving the vehicle in park and multiple gears
The customer was provided a print-out of the operating habits that caused the engine codes.The customer was advised as to the proper operation of the vehicle by our service advisorThere is no current defect with the vehicle and we will decline the request to replace the vehicle.Regards,Kevin C***General Manager***

February 10, Revdex.com Jefferson St NE Ste A Albuquerque, NM Re: *** Dear Dispute Resolution Specialist: Borman Motor Co., LLC received your letter dated on Monday, February 6, We were unaware of the charges to the consumer, and are in agreement with the
consumer's complaintWe will be reimbursing the consumer in the amount of $for the cleaning fee that was chargedRegards,Kevin C*** General Manager KLC/dmg

In reviewing the text message between you and our salesman we are in agreement with you and we will be issuing a check for the difference of your 1st months payment. Kevin C***

Complaint: [redacted]
I am rejecting this response because: I never requested *any* credit report from Borman Motors. I three times told them not to do so. Since they have admitted to requesting a credit report, there is no question of fact. They made unauthorized use of information I provided them to my detriment. They should notify all credit reporting agencies involved of their malfeasance.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Good afternoon Ms. [redacted],We apologize to Ms. [redacted] and would like to resolve this for her, however without more information we are unsure as to where these emails are coming from. If the customer wishes, she can forward the emails or bring in a copy of the emails she is...

receiving to our office in order to help us determine where they are coming from (us or a third party).  My email is [redacted] Thank you,Regina J L[redacted]

January 25, 2016 Revdex.com 7007 Jefferson St., NE Suite A Albuquerque, NM 87109 Re: [redacted] Dear Dispute Resolution Specialist: Borman Motor Co., LLC received your letter dated on January 19, 2016. The employee handling the customer's service request is no longer with the company. In...

the transition we failed to ensure the completion of the required services. Our service manager has contacted customer and arranged for expedited-service. Regards,Kevin C[redacted]General ManagerKLC/d mg

Complaint: [redacted]
I am rejecting this response because: That was not the point of my complaint. I was promised by my salesman my first months payment would be payed by Borman Autoplex. Here are the texts to prove so, obviously Adrian realized he made a mistake and my payment should have been 45 days after Jan. 8th 2018. (When I took the car home) so he was going to fix the problem by paying my first months payment of $279.97. I called 3 days after my payment should have been made (Feb. 8th) when I was rudely told by someone unaware of the situation that Borman doesn't make first month payment which is what started my frustration, you also have no consideration for my first payment on the first car I've ever bought being 4 days late because of your unproffesionalism. My point is, when I called on Feb 8th my payment should have already been made or I should have been called on Feb 4th (day before payment was due) letting me know a check was ready. So in my opinion you should give me a check for the rest of my car payment (like I was originally promised on Tuesday Jan. 23, 2018 by your employee) I was given a check for $137.00 on Feb. 9th. ($278.97 - $137 = $141.97) 
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

We are in agreement that the funding process did take longer than expected due to the bank requiring documentation verifying information provided on the credit application.  Once the verifications were completed one of the signers were no longer interested in continuing with the...

purchase.  At this point the vehicle has been returned to the dealership and the customer has received their down payment.  If any of this information is inaccurate please advise. Kevin C[redacted]

December 15, 2016 Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109 Re: [redacted] Dear Dispute Resolution Specialist: Borman Motor Co., LLC received your letter dated on December 12, 2016. A payoff check was mailed on December 6, 2016. We will...

verify that the payoff was received with the consumer's financial institution. If the consumer's financial institution still has not received the check, we will place a stop payment on the original check and overnight a new one. If the consumer wishes, we can mail her a copy of the original payoff check which was mailed on December 6, 2016. Regards, Kevin C[redacted]General Manager [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

October 16, 2015Revdex.com 7007 Jefferson St., NE Suite AAlbuquerque, NM 87109Re: [redacted]Dear Dispute Resolution Specialist:Borman Motor Co., LLC received your letter dated on October 8, 2015.The customer's request to trade her current vehicle in on a new vehicle would be...

predicated on her ability to secure financing. If the current vehicle is in repossession status, this might prove difficult to obtain any financing approvals. Without providing a credit application, we would be unable to provide any possible credit options.In regards to the request for Borman Motor Co. to purchase her vehicle, we would be more than happy to make an offer after an inspection.Regards,Kevin C[redacted]General Manager[redacted]

Dear Dispute Resolution SpecialistBorman Motor Co., LLC received your email on August 18, 2017. The customer was charged for an Oil Change and a Diagnostic Check.  The charge for the diagnostic check was $89.95 and we will reimburse the customer this amount if we were inaccurate in our...

diagnostics, provided the customer provide us with proof of a repair order from [redacted] showing our misdiagnosis.   Kevin C[redacted]General Manager[redacted]

Good Afternoon,In response to your complaint ED #[redacted], Borman Autoplex completed only one inquiry on the customers. The only other inquiries would have been done by the lenders to which they were submitted to for loan approval.   Sincerely,Kevin C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have forwarded four of the emails I have saved regarding this.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I already tried this option and it didn't work out because, we already tried this option. And Borman Auto Plex turn me away. Only offered a car with higher payment than with the Honda, I could afford the first car, the Malibu but it was a lemon within the 2 weeks, after taking it off the lot. Tried to fix it 3 times with extended warranty, then finally could not be fixed. You said I owed too much on Honda to sell me another car, period. Without the auto buy back program I qualified before, I canot nake the payments,but now I don't qualify, why. We tried tis option, do you have another?
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]