February 10, Revdex.com Jefferson St NE Ste A Albuquerque, NM Re: [redacted] Dear Dispute Resolution Specialist: Borman Motor Co., LLC received your letter dated on Monday, February 6, We were unaware of the charges to the consumer, and are in agreement with the consumer's complaintWe will be reimbursing the consumer in the amount of $for the cleaning fee that was chargedRegards,Kevin C [redacted] General Manager KLC/dmg
Good morningIn researching this incident, we have found that our dealership did an initial inquiry on 08/17/per the primary request and information provided for the credit application by Mr [redacted] However we do not show any additional inquiries, nor do we show that Mr [redacted] 's information was ever sent to any lender If we are mistaken by our research, would ask that Mr [redacted] provide us with the documentation showing otherwise so that we can research this issue further Sincerely,Kevin C [redacted]
Good afternoon Ms [redacted] ,We apologize to Ms [redacted] and would like to resolve this for her, however without more information we are unsure as to where these emails are coming fromIf the customer wishes, she can forward the emails or bring in a copy of the emails she is receiving to our office in order to help us determine where they are coming from (us or a third party) My email is [redacted] Thank you,Regina J L***
Complaint: [redacted] I am rejecting this response because: That was not the point of my complaintI was promised by my salesman my first months payment would be payed by Borman AutoplexHere are the texts to prove so, obviously Adrian realized he made a mistake and my payment should have been days after Jan8th (When I took the car home) so he was going to fix the problem by paying my first months payment of $I called days after my payment should have been made (Feb8th) when I was rudely told by someone unaware of the situation that Borman doesn't make first month payment which is what started my frustration, you also have no consideration for my first payment on the first car I've ever bought being days late because of your unproffesionalismMy point is, when I called on Feb 8th my payment should have already been made or I should have been called on Feb 4th (day before payment was due) letting me know a check was readySo in my opinion you should give me a check for the rest of my car payment (like I was originally promised on Tuesday Jan23, by your employee) I was given a check for $on Feb9th($- $= $141.97) Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Complaint: [redacted] I am rejecting this response because: I never requested *any [redacted] credit report from Borman MotorsI three times told them not to do soSince they have admitted to requesting a credit report, there is no question of factThey made unauthorized use of information I provided them to my detrimentThey should notify all credit reporting agencies involved of their malfeasance Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
October 16, 2015Revdex.com Jefferson St., NE Suite AAlbuquerque, NM 87109Re: [redacted] Dear Dispute Resolution Specialist:Borman Motor Co., LLC received your letter dated on October 8, 2015.The customer's request to trade her current vehicle in on a new vehicle would be predicated on her ability to secure financingIf the current vehicle is in repossession status, this might prove difficult to obtain any financing approvalsWithout providing a credit application, we would be unable to provide any possible credit options.In regards to the request for Borman Motor Coto purchase her vehicle, we would be more than happy to make an offer after an inspection.Regards,Kevin C [redacted] General Manager [redacted]
Dear Dispute Resolution SpecialistBorman Motor Co., LLC received your email on August 18, The customer was charged for an Oil Change and a Diagnostic Check The charge for the diagnostic check was $and we will reimburse the customer this amount if we were inaccurate in our diagnostics, provided the customer provide us with proof of a repair order from [redacted] showing our misdiagnosis Kevin C [redacted] General Manager***/***
December 15, Revdex.com Jefferson St NE Ste A Albuquerque, NM Re: [redacted] Dear Dispute Resolution Specialist: Borman Motor Co., LLC received your letter dated on December 12, A payoff check was mailed on December 6, We will verify that the payoff was received with the consumer's financial institutionIf the consumer's financial institution still has not received the check, we will place a stop payment on the original check and overnight a new oneIf the consumer wishes, we can mail her a copy of the original payoff check which was mailed on December 6, Regards, Kevin C [redacted] General Manager [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have forwarded four of the emails I have saved regarding this Regards, [redacted] ***
We are in agreement that the funding process did take longer than expected due to the bank requiring documentation verifying information provided on the credit application Once the verifications were completed one of the signers were no longer interested in continuing with the purchase At this point the vehicle has been returned to the dealership and the customer has received their down payment If any of this information is inaccurate please adviseKevin C [redacted]
February 10, Revdex.com Jefferson St NE Ste A Albuquerque, NM Re: [redacted] Dear Dispute Resolution Specialist: Borman Motor Co., LLC received your letter dated on Monday, February 6, We were unaware of the charges to the consumer, and are in agreement with the consumer's complaintWe will be reimbursing the consumer in the amount of $for the cleaning fee that was chargedRegards,Kevin C [redacted] General Manager KLC/dmg
Good morningIn researching this incident, we have found that our dealership did an initial inquiry on 08/17/per the primary request and information provided for the credit application by Mr [redacted] However we do not show any additional inquiries, nor do we show that Mr [redacted] 's information was ever sent to any lender If we are mistaken by our research, would ask that Mr [redacted] provide us with the documentation showing otherwise so that we can research this issue further Sincerely,Kevin C [redacted]
Good afternoon Ms [redacted] ,We apologize to Ms [redacted] and would like to resolve this for her, however without more information we are unsure as to where these emails are coming fromIf the customer wishes, she can forward the emails or bring in a copy of the emails she is receiving to our office in order to help us determine where they are coming from (us or a third party) My email is [redacted] Thank you,Regina J L***
Complaint: [redacted] I am rejecting this response because: That was not the point of my complaintI was promised by my salesman my first months payment would be payed by Borman AutoplexHere are the texts to prove so, obviously Adrian realized he made a mistake and my payment should have been days after Jan8th (When I took the car home) so he was going to fix the problem by paying my first months payment of $I called days after my payment should have been made (Feb8th) when I was rudely told by someone unaware of the situation that Borman doesn't make first month payment which is what started my frustration, you also have no consideration for my first payment on the first car I've ever bought being days late because of your unproffesionalismMy point is, when I called on Feb 8th my payment should have already been made or I should have been called on Feb 4th (day before payment was due) letting me know a check was readySo in my opinion you should give me a check for the rest of my car payment (like I was originally promised on Tuesday Jan23, by your employee) I was given a check for $on Feb9th($- $= $141.97) Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Complaint: [redacted] I am rejecting this response because: I never requested *any [redacted] credit report from Borman MotorsI three times told them not to do soSince they have admitted to requesting a credit report, there is no question of factThey made unauthorized use of information I provided them to my detrimentThey should notify all credit reporting agencies involved of their malfeasance Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
October 16, 2015Revdex.com Jefferson St., NE Suite AAlbuquerque, NM 87109Re: [redacted] Dear Dispute Resolution Specialist:Borman Motor Co., LLC received your letter dated on October 8, 2015.The customer's request to trade her current vehicle in on a new vehicle would be predicated on her ability to secure financingIf the current vehicle is in repossession status, this might prove difficult to obtain any financing approvalsWithout providing a credit application, we would be unable to provide any possible credit options.In regards to the request for Borman Motor Coto purchase her vehicle, we would be more than happy to make an offer after an inspection.Regards,Kevin C [redacted] General Manager [redacted]
Dear Dispute Resolution SpecialistBorman Motor Co., LLC received your email on August 18, The customer was charged for an Oil Change and a Diagnostic Check The charge for the diagnostic check was $and we will reimburse the customer this amount if we were inaccurate in our diagnostics, provided the customer provide us with proof of a repair order from [redacted] showing our misdiagnosis Kevin C [redacted] General Manager***/***
December 15, Revdex.com Jefferson St NE Ste A Albuquerque, NM Re: [redacted] Dear Dispute Resolution Specialist: Borman Motor Co., LLC received your letter dated on December 12, A payoff check was mailed on December 6, We will verify that the payoff was received with the consumer's financial institutionIf the consumer's financial institution still has not received the check, we will place a stop payment on the original check and overnight a new oneIf the consumer wishes, we can mail her a copy of the original payoff check which was mailed on December 6, Regards, Kevin C [redacted] General Manager [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have forwarded four of the emails I have saved regarding this Regards, [redacted] ***
We are in agreement that the funding process did take longer than expected due to the bank requiring documentation verifying information provided on the credit application Once the verifications were completed one of the signers were no longer interested in continuing with the purchase At this point the vehicle has been returned to the dealership and the customer has received their down payment If any of this information is inaccurate please adviseKevin C [redacted]