RE: ID #***Dear *** ***:We are in receipt of your letter regarding a complaint filed by *** * ***.On February 1,2017, we began service under a contract with the City of SharonMs*** had placed her trash out in a cart designated for recyclables onlyShe had missed the
first two collections of the contract due to thisAfter she was informed of the error, she ordered her trash cart and it was delivered the following dayAt this time she was sent a statement due to her change of service levelThe statement received was for the same original amount and did not show the adjustment for service changeMs*** contactdd customer service for an adjusted statementUnfortunately, this statement was never received by Ms***, The next mailing she received was a suspension of service notice.We have adjusted her account for the two weeks of non-collection and removed a late fee as well as a restart fee that had been applied after the suspension letter was mailed.If you should have any questions regarding this information, please do not hesitate to contact me at ***.Sincerely,TRI-COUNTY IMXJSTRiES, INC.Lori FCustomer Service SupervisorEnclosure: Revdex.com Complaint
RE: ID #***Dear Ms***:We are in receipt of your letter regarding a complaint filed by *** * ***.On April 6,2017, Mr*** called to cancel his
trash service, at which time he was advised he would be in breach of contractWhen Mr*** signed up for our service, we advised that there is a signed agreement required for the serviceIt was explained to him that we would be sending the paperwork out in the mail and to please read it over, sign it and return it to our office at his earliest convenienceThe contract terms and conditions state that the agreement is for a period of years from the start of service and will automatically renewIn addition, under 'CHARGES, PAYMENTS, ADJUSTMENTS’ it states that ‘The Company may also increase the charges to reflect increases in the Consumer Price Index for the municipal or regional area in which the service is located’This page was initialed by Mr*** acknowledging the termsSince we bill in advance of service the notification of the increase is on the first quarters bill of the period that was increasedWhen I spoke to Mr*** on April 6,2017, I issued a credit for the first quarters of his service that had an increase and mailed a copy of the agreement per his request.If you should have any questions regarding this information, please do not hesitate to contact me at ***.Sincerely,TRI-COUNTY INDUSTRIES, INC.Lori FCustomer Service Supervisor***Enclosure: Revdex.com Complaint, Copy of Signed Contract (front and back)
RE; ID [redacted]Dear Ms. [redacted]We are in receipt of the above-mentioned complaint.This customer lives in the City of [redacted] where the service falls under a contract that the City bid out and awarded to Tri-County Industries.The contract provides for trash, recycling and yard waste collection....
Residents are able to choose between cart service or tag service for their trash collection. The cart service is limited to the contents of the cart, with residents able to purchase extra bag tags for bags that will not fit inside their trash cart. If the resident chooses tag service, they purchase tags for each bag they place out to the curb, in addition customers can opt to receive carts for recycling (blue lid) and yard waste (green lid) collection. These carts can only be utilized for the designated materials (i.e.: trash or recycling cannot be placed in the yard waste cart). This customer opted for all three carts at the contracted rate of $50.07 per quarter.We would be more than happy to pick up any trash that is properly tagged as per the contract to which residents of the City are subject. However, the extra trash, tagged or not, cannot be placed in the recycling or yard waste cart. Extra bags should be tagged and placed beside the cart. Tags can be purchased at the municipal building or from Tri-County Industries.If you should have any questions, please do not hesitate to contact me at ###-###-####,Sincerely, TRI-COUNTY INDUSTRIES, INC.Shelly MathiesonOffice Manager /sjmEnclosure
RE: ID #***Dear *** ***:We are in receipt of your letter regarding a complaint filed by *** * ***.On February 1,2017, we began service under a contract with the City of SharonMs*** had placed her trash out in a cart designated for recyclables onlyShe had missed the
Customer Service SupervisorEnclosure: Revdex.com Complaint
first two collections of the contract due to thisAfter she was informed of the error, she ordered her trash cart and it was delivered the following dayAt this time she was sent a statement due to her change of service levelThe statement received was for the same original amount and did not show the adjustment for service changeMs*** contactdd customer service for an adjusted statementUnfortunately, this statement was never received by Ms***, The next mailing she received was a suspension of service notice.We have adjusted her account for the two weeks of non-collection and removed a late fee as well as a restart fee that had been applied after the suspension letter was mailed.If you should have any questions regarding this information, please do not hesitate to contact me at ***.Sincerely,TRI-COUNTY IMXJSTRiES, INC.Lori F
RE: ID #***Dear Ms***:We are in receipt of your letter regarding a complaint filed by *** * ***.On April 6,2017, Mr*** called to cancel his
Customer Service Supervisor***Enclosure: Revdex.com Complaint, Copy of Signed Contract (front and back)
trash service, at which time he was advised he would be in breach of contractWhen Mr*** signed up for our service, we advised that there is a signed agreement required for the serviceIt was explained to him that we would be sending the paperwork out in the mail and to please read it over, sign it and return it to our office at his earliest convenienceThe contract terms and conditions state that the agreement is for a period of years from the start of service and will automatically renewIn addition, under 'CHARGES, PAYMENTS, ADJUSTMENTS’ it states that ‘The Company may also increase the charges to reflect increases in the Consumer Price Index for the municipal or regional area in which the service is located’This page was initialed by Mr*** acknowledging the termsSince we bill in advance of service the notification of the increase is on the first quarters bill of the period that was increasedWhen I spoke to Mr*** on April 6,2017, I issued a credit for the first quarters of his service that had an increase and mailed a copy of the agreement per his request.If you should have any questions regarding this information, please do not hesitate to contact me at ***.Sincerely,TRI-COUNTY INDUSTRIES, INC.Lori F
I would like to receive updates about the automated re-enrollment program as well as the opportunity to cancel my services.
RE; ID [redacted]Dear Ms. [redacted]We are in receipt of the above-mentioned complaint.This customer lives in the City of [redacted] where the service falls under a contract that the City bid out and awarded to Tri-County Industries.The contract provides for trash, recycling and yard waste collection....
Residents are able to choose between cart service or tag service for their trash collection. The cart service is limited to the contents of the cart, with residents able to purchase extra bag tags for bags that will not fit inside their trash cart. If the resident chooses tag service, they purchase tags for each bag they place out to the curb, in addition customers can opt to receive carts for recycling (blue lid) and yard waste (green lid) collection. These carts can only be utilized for the designated materials (i.e.: trash or recycling cannot be placed in the yard waste cart). This customer opted for all three carts at the contracted rate of $50.07 per quarter.We would be more than happy to pick up any trash that is properly tagged as per the contract to which residents of the City are subject. However, the extra trash, tagged or not, cannot be placed in the recycling or yard waste cart. Extra bags should be tagged and placed beside the cart. Tags can be purchased at the municipal building or from Tri-County Industries.If you should have any questions, please do not hesitate to contact me at ###-###-####,Sincerely, TRI-COUNTY INDUSTRIES, INC.Shelly MathiesonOffice Manager /sjmEnclosure