Tri-County Medical Imaging Svc

REID [redacted] Dear Ms [redacted] , we are always concerned when a consumer is not 100% happy with the service we provide, but I am also at a bit of a loss as to a best way to reply since the information in the complaint is extremely confusing.Your initial letter states the "concern was submitted on 9-18-15"Additionally in the section titled, "Customer's Statement of the Problem" the 4th sentence states, "As of today's date, 9-18-2015, we have still not been able to close on our new home".The actual closing and settlement for this transaction took place on 9-18-15, with all the final documentation being dated & signed by all parties, including the individual submitting this statement, on 9-18-15.The complaint also notes in the last few sentences that a moving plan for the weekend would be delayed, and that the consumer "talked to the company a 3rd time on 9-18-15"To note again the actual settlement took place on Friday, prior to the weekend, on 9-18-A disputed amount was noted of $450.00, but the settlement statement the consumer has a copy of shows the actual cost of the 3rd party service of only $375.00.This transaction involved a Government insured loan and these types of transactions require meeting the regulated guidelines, and the use of Government approved companies & individuals, with that in place a guaranteed turnaround time for each additional service is never given.As our company policy is to take each complaint seriously, we will be reaching out to the consumer to make sure a satisfactory resolution is reached.Daniel [redacted] F**, CRU Operations Manager

REID ***Dear Ms*** ***, we are always concerned when a consumer is not 100% happy with the service we provide, but I am also at a bit of a loss as to a best way to reply since the information in the complaint is extremely confusing.Your initial letter states the "concern was
submitted on 9-18-15"Additionally in the section titled, "Customer's Statement of the Problem" the 4th sentence states, "As of today's date, 9-18-2015, we have still not been able to close on our new home".The actual closing and settlement for this transaction took place on 9-18-15, with all the final documentation being dated & signed by all parties, including the individual submitting this statement, on 9-18-15.The complaint also notes in the last few sentences that a moving plan for the weekend would be delayed, and that the consumer "talked to the company a 3rd time on 9-18-15"To note again the actual settlement took place on Friday, prior to the weekend, on 9-18-A disputed amount was noted of $450.00, but the settlement statement the consumer has a copy of shows the actual cost of the 3rd party service of only $375.00.This transaction involved a Government insured loan and these types of transactions require meeting the regulated guidelines, and the use of Government approved companies & individuals, with that in place a guaranteed turnaround time for each additional service is never given.As our company policy is to take each complaint seriously, we will be reaching out to the consumer to make sure a satisfactory resolution is reached.Daniel * F**, CRU Operations Manager

RE. ID [redacted]Dear Ms. [redacted], we are always concerned when a consumer is not 100% happy with the service we provide, but I am also at a bit of a loss as to a best way to reply since the information in the complaint is extremely confusing.Your initial letter states the "concern was...

submitted on 9-18-15". Additionally in the section titled, "Customer's Statement of the Problem" the 4th sentence states, "As of today's date, 9-18-2015, we have still not been able to close on our new home".The actual closing and settlement for this transaction took place on 9-18-15, with all the final documentation being dated & signed by all parties, including the individual submitting this statement, on 9-18-15.The complaint also notes in the last few sentences that a moving plan for the weekend would be delayed, and that the consumer "talked to the company a 3rd time on 9-18-15". To note again the actual settlement took place on Friday, prior to the weekend, on 9-18-15. A disputed amount was noted of $450.00, but the settlement statement the consumer has a copy of shows the actual cost of the 3rd party service of only $375.00.This transaction involved a Government insured loan and these types of transactions require meeting the regulated guidelines, and the use of Government approved companies & individuals, with that in place a guaranteed turnaround time for each additional service is never given.As our company policy is to take each complaint seriously, we will be reaching out to the consumer to make sure a satisfactory resolution is reached.Daniel * F**, CRU Operations Manager