[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by A Applicance regarding complaint ID [redacted] Regards, Marvette Waddy
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by A Applicance regarding complaint ID...
On 8-15 we replaced the defrost timer because of a no cool problem ref. and all fans ran and cooled to 20 in freezer and 35 in fresh food section. On 8-24 we returned for a no cool problem we replaced the condenser fan that was not running for just the cost of part. on 8-25 we returned and...
found ref low on Freon , temp 60 degrees , I tapped and recharged system it tested ok at 30 in freezer and 39 degrees in the fresh food . I informed the customer if it leaked out we could locate and repair leak , again this 3rd call was done at no labor charge , only parts . You won't get that kind of service at the doctors office.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The repairs for the sensor and defrost timer were not needed and did absolutely nothing. The refrigerator was working fine before any of these parts were installed with the freezer at 0° and the refrigerator at 40° F and the same after the parts were installed, (I had a thermometer in the unit) but there was a flashing light indicating something was wrong. I paid $165 for the first part and $153 for the second, neither was needed. Not to mention Craig rewired the timer incorrectly, which shut down the entire refrigerator ruining my food. Craig says I have another refrigerator where I could have put the food, however, I had no idea it was not working. It was a second refrigerator in the garage so it was not opened for a few days. Craig says I only had cans in the refrigerator, but that is absolutely wrong, I had a lot of imported cheeses and other stuff that I had to throw out. I was in no way condescending as Craig states although I did jump on him when he said the charge includes all his trips to my house. In fact he made no extra trips. His first 3 trips were done the same day he worked on my other refrigerator in which he was paid for in full. The 4th trip was to repair his rewiring of the timer, so that was due to his error and the 5th was to pick up the refrigerator. Derrick came out on the 4th visit to fix Craig's mistake and said the refri**rator was low on Freon® and that was the problem to begin with. They offered a free Freon® charge, but I said what about the $165 and $153 for the 2 parts that didn't need to be replaced and the $75 for the lost food. that's $393 that I was out. Not to mention the $20 I gave Craig on the first visit when he said he reset my control system to fix the problem, which of course didn't work. After refusing to refund me any money, I had had it with them and reluctantly accepted the $300 for my refrigerator, but told Craig I was not finished and he'd hear more from me. As it stands now and with the $300, I'm out $93 and my refri**rator. He has the $165 and $153 I paid him less $300 he paid me or $18 plus all his parts and my refrigerator, and ruined my food in the process.I'll accept$200 for my refrigerator, $300 I received less $100 for needed Freon®. But I want the $165 and $153 for the work that was not needed and the $75 for my food and forego the $20 I gave him for the first attempt or a net $293 to call it even.
Regards,
[redacted]
After two repairs of 165.00 for a defrost sensor and 153.00 for a defrost timer , He was told his Refrigerator a 30 year old ** side by side was low on Freon . We offered to char** it for free or by...
it for 300.00 the cost of repairs . Mr Francis decided to sell it to us . We gave him 300.00 plus free pick-up. The Refri**rator needed the timer rewired and very little Freon we are selling it for 350.00
After receiving his complaint I offered to sell it back to him for 300.00 plus another free delivery . He was very condescending on the phone and refused the generous offer . When I was at his home he only had canned drinks stored in it , plus a large Sub Zero refrigerator that was working in the kitchen.Owner Craig [redacted]cell [redacted]
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by A Applicance regarding complaint ID [redacted] Regards, Marvette Waddy
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by A Applicance regarding complaint ID...
[redacted].
Regards,
Marvette Waddy
On 8-15 we replaced the defrost timer because of a no cool problem ref. and all fans ran and cooled to 20 in freezer and 35 in fresh food section. On 8-24 we returned for a no cool problem we replaced the condenser fan that was not running for just the cost of part. on 8-25 we returned and...
found ref low on Freon , temp 60 degrees , I tapped and recharged system it tested ok at 30 in freezer and 39 degrees in the fresh food . I informed the customer if it leaked out we could locate and repair leak , again this 3rd call was done at no labor charge , only parts . You won't get that kind of service at the doctors office.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The repairs for the sensor and defrost timer were not needed and did absolutely nothing. The refrigerator was working fine before any of these parts were installed with the freezer at 0° and the refrigerator at 40° F and the same after the parts were installed, (I had a thermometer in the unit) but there was a flashing light indicating something was wrong. I paid $165 for the first part and $153 for the second, neither was needed. Not to mention Craig rewired the timer incorrectly, which shut down the entire refrigerator ruining my food. Craig says I have another refrigerator where I could have put the food, however, I had no idea it was not working. It was a second refrigerator in the garage so it was not opened for a few days. Craig says I only had cans in the refrigerator, but that is absolutely wrong, I had a lot of imported cheeses and other stuff that I had to throw out. I was in no way condescending as Craig states although I did jump on him when he said the charge includes all his trips to my house. In fact he made no extra trips. His first 3 trips were done the same day he worked on my other refrigerator in which he was paid for in full. The 4th trip was to repair his rewiring of the timer, so that was due to his error and the 5th was to pick up the refrigerator. Derrick came out on the 4th visit to fix Craig's mistake and said the refri**rator was low on Freon® and that was the problem to begin with. They offered a free Freon® charge, but I said what about the $165 and $153 for the 2 parts that didn't need to be replaced and the $75 for the lost food. that's $393 that I was out. Not to mention the $20 I gave Craig on the first visit when he said he reset my control system to fix the problem, which of course didn't work. After refusing to refund me any money, I had had it with them and reluctantly accepted the $300 for my refrigerator, but told Craig I was not finished and he'd hear more from me. As it stands now and with the $300, I'm out $93 and my refri**rator. He has the $165 and $153 I paid him less $300 he paid me or $18 plus all his parts and my refrigerator, and ruined my food in the process.I'll accept$200 for my refrigerator, $300 I received less $100 for needed Freon®. But I want the $165 and $153 for the work that was not needed and the $75 for my food and forego the $20 I gave him for the first attempt or a net $293 to call it even.
Regards,
[redacted]
After two repairs of 165.00 for a defrost sensor and 153.00 for a defrost timer , He was told his Refrigerator a 30 year old ** side by side was low on Freon . We offered to char** it for free or by...
it for 300.00 the cost of repairs . Mr Francis decided to sell it to us . We gave him 300.00 plus free pick-up. The Refri**rator needed the timer rewired and very little Freon we are selling it for 350.00
After receiving his complaint I offered to sell it back to him for 300.00 plus another free delivery . He was very condescending on the phone and refused the generous offer . When I was at his home he only had canned drinks stored in it , plus a large Sub Zero refrigerator that was working in the kitchen.Owner Craig [redacted]cell [redacted]