Tri County Performance Equipment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com ID *** In response to Mr***’s response, Mr*** is in error or lying when he says that he left messages on our answering machine, since we have neither an answering machine nor voice mail, he clearly did not call usMr*** told us at the time that we ordered the bumpers that the installation would take 3-hours, and that they have done this quite a few times We both remember his saying this and we wrote it down with the costs he gave us for the parts In addition, we never discussed leaving the truck for the day since that would not have been an option for us. When my Wife dropped off the truck, she was told it would be to hours. While waiting nearby, she called twice to check on the status as the afternoon wore on and was only told they were working on the installation, and that it would be done soon. Because of the time Tri-County took, my Wife was unable to work at the hospital that afternoonMr*** never mentioned an hourly labor rate, but rather, he gave us a firm price for the work to be done on a sales slip. He also requested one-third of the amount charged as the deposit so he could afford to order the product. There was neither discussion nor anything written that any of the costs or labor he gave us were “estimates” as he now claims. We had no idea that the rear sensors would not work after installation of the rear bumper. We could have easily purchased a different bumper. No one wants the it light to be on all the time because the sensors are not working. The booklet which he provided to us for their products never mentioned any issue with the balightsI am not sure why Mr*** is making statements about what he thinks I did regarding any web site, but his statements are again wrong. In the response, Mr*** now states that he had a problem with the basensors, yet he was clear in three different conversations with us that they just needed programmed by the dealer. This is the first we have heard of anything else from himIn fact, after speaking with the dealer and being told that there was no programming to be done, it was just labor, Mr*** again told us that it needed programmed and we had not spoken to the right person at the dealer I am not sure why he would repeatedly direct us to the dealer for completing the work if it was never neededThe manufacturer did replace the front bumper since it began to rust within two weeks of installation. We requested the contact information from Tri-County for the manufacturer since we were not provided any warranty information at the time of installation and did not have any manufacturer contact information. The replacement front bumper was recently made and shipped out by the manufacturer for installation The manufacturer stood behind its product and warranty, so we are unsure why Mr*** is so defensive about thisWe certainly were not looking for “something for nothing”. We only wanted what we paid for We had purchased many after-market products for a previous truck, and never had any issues. Clearly, the store from whom you purchase these products makes such a difference!! At this point, we are just done with Tri-County Performance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Regards to: [redacted] complaintID [redacted]This letter is to tell you Tri-County Performance’s side of this complaint. Mr. And Mrs. [redacted] had come into my place of business about bumpers for [redacted]’s truck. They were given a booklet and they took it home and [redacted] had did some research...

on [redacted] bumpers on the companies web site, [redacted] states on the web site that on GM trucks the sensors in the rear bumper may not work when replacing the truck with an aftermarket bumper. [redacted] came back and had gotten pricing for the bumpers, which were written in the booklet and were told at that time that it would take an “estimated” time for installation of approximately 4- 5 hours. My labor rate is $60.00 per hour. I had also mentioned to him at that time about the rear sensors may not work and he said that he was not concerned about that because he was “not in love” with them. They were also told that it would be a lot easier for them if they left the truck for the day to have the bumpers installed and they both agreed. An "estimate” is just that, NO definite or exact time to do the job! Sometimes you run into unforeseen issues which you have no control. On 12/13/2014 [redacted] and his wife [redacted] had come in and ordered tire bumpers, they did not have the booklet with them for the pricing so a deposit was taken to order the bumpers and were told that when they come in we would call them to schedule an appointment. When I called my warehouse to order the bumpers the pricing for both bumpers was $150.00 cheaper than I had originally quoted them so I passed the discount on to them. On 12/16/14 [redacted] brought her husbands truck to have the bumpers installed. Instead of her leaving the truck for the day, which was originally suggested. She decided to go to the mall and wait for the job to get done. The bumpers took longer than what I had originally thought due to a problem with the backup sensors. The job ended up taking 7 1/2 hours(which I should have charged her $450.00 labor). When she came to pick up the truck, I told her about the sensors not working and that I had called the local GM dealer and they said that occasionally they run into that problem and that it is just a matter of programming the sensors. But they are dealing with original equipment bumpers and not aftermarket. I also called [redacted] customer service and they told me that they know of the problem and that there engineers are working are working on a resolution to the sensor problem. The bumpers were installed according to the manufacturers instructions. I had called [redacted] after the installation but all I got was an answering machine and I left a message for them to get back to me. I wanted to tell them that I was working on what to do with the sensors. But, they never returned my call. I “never” refused to fix the problem with the sensors but the bumper manufacturer ([redacted]) cannot even tell me what to do with them because they know there is an issue with the sensors.Mrs. [redacted] called Tri-County Performance on Monday 1/5/15 complaining that the front bumper looked like it was rusting, she was told that she would have to bring the track in to be looked at. She came in on Wednesday 1/7/15, NOT 1/9/15 as she stated, I looked at the front bumper and I called the manufacturer while-she was here and spoke to a women by the name of [redacted] in customer service. [redacted] said that it would be easier for the customer to contact her because-they need pictures sent to them. [redacted] did not have a problem with doing that. I told her that if she has any problems with talking to [redacted] about the problem with the front bumper, to call me. Then [redacted] brought up that she was going to stop payment on her Discover card for the bumpers. I told her that if she did that, I by law can file charges against her for “theft by deception” unless she brings the bumpers back first. I DID NOT her that I was going to call the police and have her arrested. I have someone that can verify the conversation I had with Mrs. [redacted] that day! She then called Discover card on about 1/19/15 and had them stop payment on the labor of $300.00 that she was charged to install the bumpers! I did not hear from her so I called-her home on Wednesday 1/14/15 and left a message with an older gentleman and identified myself and explained to him what I was calling about and told him to have either have [redacted] or [redacted] to call me, they never called me back! It turns out that [redacted] sent then a NEW front bumper and picked up the one that she said had a rust spot on it. I have been in business for 48 years and on occasion you run into people that seem to be looking for “something for nothing”. The [redacted]’s already got a discount from Tri-County Performance. They were given a discounted price for the bumpers of $150.00 and a discount on the labor of $150.00. Which is a total of $300.00. For Tri-County Performance the easy way out would be to reimburse [redacted] the $300.00, but I was always taught that when someone is trying to take advantage of you or in this case Tri-County performance and not being truthful. Then I must tell my side of the story, which I have no reason not to be truthful about what went on in my place of business. Tri-County Performance would be willing as a courtesy, to reimburse [redacted] $150.00 for the installation of the rear bumper. The [redacted]’s are not saying that the bumpers are not installed properly. The issue is the sensors on the rear bumper not working, which I am not disputing. I am enclosing a copy the stop payment from Discover card and also a copy of the [redacted] web site stating about the rear bumper sensors may not work. If you have any questions you may contact me at my place of business at ###-###-####.Sincerely,[redacted], Partner Tri-County Performance

Review: We purchased two [redacted] bumpers for the front and rear of the vehicle. When we were shopping for options and prices, we were given estimates for the bumpers & the installation & an estimated wait/work time of 3 hours. We purchased the bumpers and took the truck to the scheduled appointment on December 16, 2014, 9 a.m. We paid $2215.40 for the 2 bumpers and installation; installation cost $300.00. When my wife dropped off the vehicle, she was told it would be approximately 4 hours until it was completed. My wife provided her cell phone number and waited nearby for the vehicle and called two or three times late in the afternoon when there had been no call and was told they were working on it. At 5 p.m., the vehicle was finally ready and picked up by my wife. At that time, she was told that the rear sensors were not reconnected correctly and would require work by a dealer to "program the sensors". When the dealer was contacted, we were told there is no programming, it is simply connecting the four sensors in the sequence in which they were removed. If they were not marked, they would need to do trial and error to connect them. The dealer said it was possible that a sensor got broken and that would explain them not working. We contacted Tri County twice and gave them this information and they refused to do the work to reconnect the sensors and again directed us to the dealer. Friday, January 9, my Wife met with [redacted] who said that he would contact the dealer because we clearly had not provided the right information and that we would have to pay the dealer. He said he would call us back within a day or two. After a week, there has been no contact. When my Wife spoke to him about contacting the credit card company to see what options there were, he stated that he had the police charge the last person who did that with theft of services. We made an appointment with the dealer and have to take time off to go there and pay them to correct the problem caused by Tri County Performance.Desired Settlement: We would like Tri County Performance to pay the cost for connecting or repairing/replacing the sensors. Never were we told that there would be any additional work or charges after the installation. We do not think it is fair to have to pay to correct their work. (There was also a warranty issue with the front bumper -noted on the receipt -which the manufacturer is taking care of.)

Business

Response:

Regards to: [redacted] complaintID [redacted]This letter is to tell you Tri-County Performance’s side of this complaint. Mr. And Mrs. [redacted] had come into my place of business about bumpers for [redacted]’s truck. They were given a booklet and they took it home and [redacted] had did some research on [redacted] bumpers on the companies web site, [redacted] states on the web site that on GM trucks the sensors in the rear bumper may not work when replacing the truck with an aftermarket bumper. [redacted] came back and had gotten pricing for the bumpers, which were written in the booklet and were told at that time that it would take an “estimated” time for installation of approximately 4- 5 hours. My labor rate is $60.00 per hour. I had also mentioned to him at that time about the rear sensors may not work and he said that he was not concerned about that because he was “not in love” with them. They were also told that it would be a lot easier for them if they left the truck for the day to have the bumpers installed and they both agreed. An "estimate” is just that, NO definite or exact time to do the job! Sometimes you run into unforeseen issues which you have no control. On 12/13/2014 [redacted] and his wife [redacted] had come in and ordered tire bumpers, they did not have the booklet with them for the pricing so a deposit was taken to order the bumpers and were told that when they come in we would call them to schedule an appointment. When I called my warehouse to order the bumpers the pricing for both bumpers was $150.00 cheaper than I had originally quoted them so I passed the discount on to them. On 12/16/14 [redacted] brought her husbands truck to have the bumpers installed. Instead of her leaving the truck for the day, which was originally suggested. She decided to go to the mall and wait for the job to get done. The bumpers took longer than what I had originally thought due to a problem with the backup sensors. The job ended up taking 7 1/2 hours(which I should have charged her $450.00 labor). When she came to pick up the truck, I told her about the sensors not working and that I had called the local GM dealer and they said that occasionally they run into that problem and that it is just a matter of programming the sensors. But they are dealing with original equipment bumpers and not aftermarket. I also called [redacted] customer service and they told me that they know of the problem and that there engineers are working are working on a resolution to the sensor problem. The bumpers were installed according to the manufacturers instructions. I had called [redacted] after the installation but all I got was an answering machine and I left a message for them to get back to me. I wanted to tell them that I was working on what to do with the sensors. But, they never returned my call. I “never” refused to fix the problem with the sensors but the bumper manufacturer ([redacted]) cannot even tell me what to do with them because they know there is an issue with the sensors.Mrs. [redacted] called Tri-County Performance on Monday 1/5/15 complaining that the front bumper looked like it was rusting, she was told that she would have to bring the track in to be looked at. She came in on Wednesday 1/7/15, NOT 1/9/15 as she stated, I looked at the front bumper and I called the manufacturer while-she was here and spoke to a women by the name of [redacted] in customer service. [redacted] said that it would be easier for the customer to contact her because-they need pictures sent to them. [redacted] did not have a problem with doing that. I told her that if she has any problems with talking to [redacted] about the problem with the front bumper, to call me. Then [redacted] brought up that she was going to stop payment on her Discover card for the bumpers. I told her that if she did that, I by law can file charges against her for “theft by deception” unless she brings the bumpers back first. I DID NOT her that I was going to call the police and have her arrested. I have someone that can verify the conversation I had with Mrs. [redacted] that day! She then called Discover card on about 1/19/15 and had them stop payment on the labor of $300.00 that she was charged to install the bumpers! I did not hear from her so I called-her home on Wednesday 1/14/15 and left a message with an older gentleman and identified myself and explained to him what I was calling about and told him to have either have [redacted] or [redacted] to call me, they never called me back! It turns out that [redacted] sent then a NEW front bumper and picked up the one that she said had a rust spot on it. I have been in business for 48 years and on occasion you run into people that seem to be looking for “something for nothing”. The [redacted]’s already got a discount from Tri-County Performance. They were given a discounted price for the bumpers of $150.00 and a discount on the labor of $150.00. Which is a total of $300.00. For Tri-County Performance the easy way out would be to reimburse [redacted] the $300.00, but I was always taught that when someone is trying to take advantage of you or in this case Tri-County performance and not being truthful. Then I must tell my side of the story, which I have no reason not to be truthful about what went on in my place of business. Tri-County Performance would be willing as a courtesy, to reimburse [redacted] $150.00 for the installation of the rear bumper. The [redacted]’s are not saying that the bumpers are not installed properly. The issue is the sensors on the rear bumper not working, which I am not disputing. I am enclosing a copy the stop payment from Discover card and also a copy of the [redacted] web site stating about the rear bumper sensors may not work. If you have any questions you may contact me at my place of business at ###-###-####.Sincerely,[redacted], Partner Tri-County Performance