Tri-County Perma Ceram

There were spots that needed repair on 7-1-12, smaller than a pencil eraser, which I put one drop of paint on each, told him to call if any more issuesCause; dust particle that let loose, or someone dropped somethingNo way to prove either.Two and a half years later on 2-8-he called and said two spots came up, along with some areaalong the caulk lineOn 2-27-I came to do the repairs.Several spots along the caulk line had problemsThe caulk pulled the paint from the tubI suggested I back-cut the caulk, however it turned out I dug all the caulk out taking about minto an hourHe looked about times and said get it better here and there, so he saw how I was doing thingsI also showed him how the caulk was wet in some places, and gave him a strip of damp caulkWe did not know how the caulk was wet, but somehow moisture was getting under or behind itI sanded all the affected areas to repair.Some causes for failure: 1) area contaminated or not prepped properly.(I prepped the tub years ago and I did it correctly.) 2) Moisture getting trapped behind3) Some caulk material can glue itself to the paint, and with expansion and contraction, a crack can form, similar to cracks in other areas of houses4) The customer told me years ago he put tape on the freshly painted surface to caulktub(About one week later)Could the tape have compromised the adhesion? Which combination of these could have caused the failure? My guess option -After I prepped that area, with my 150watt trouble light I saw a couple of marks on the bottom that needed attentionI know no one ever drops anything in the tub, but that's what it looked likeIt doesn't matter how it got there, I wanted to fix the problemSimilar to a roofer, when he is on the roof he likes to check for any problemsSomething can be dropped and it may take some time for the problem to surfaceWe are talking about areas smaller than pencil erasers.Next I looked at the drain area, and noticed a tiny cut next to the drain collarNot sure what it was, but said it could have happened when they put the drain in years agoIt was only about 9% of inch line, but I suggested I would take the drain collar out and redo the whole area while I was thereBefore I took the drain out, I told him that I don't put the drains back in, as it needs a day to dryHe was ok with putting it back in as he did years agoWhen I took the drain collar out, I noticed not much plumbers puttyPossibly causing the issueBut maybe not.We were talking for about plus hours as I was workingHe mentioned that most of the work he had done at the house had problems, contractors didn't call him back, he should have done things differently, or things were done poorlyExample: There is a bigger than usual gap from the tile to the tub, making caulking difficultHe also stated he started small businesses, and people took advantage of himThis was when I said he has a bad “halo” over his head because of these problems and other health issues we talked about.When I was working I told him I wasn't coming back to caulk his tub, not only because of time, but also I told him I didn't think I could do a good enough job for him that he would not be satisfiedHe went out, told his wife, and made a call to someone who had worked there before, leaving a detailed message of coming and caulking the tubHe knew way before I left, I wasn't coming back to caulk the tubI told him the night before, I charged $to caulk tubs, however I never agreed to caulk hisHe watched on/off while I repaired the areas saying nothing badI prefer to use foam brushes compared to an air brush or PrevalEven though the foam brush is harder to use, I think it does a better job.I left, he said thank youI'm not sure what caused the problems, I don't like to accuse customers, nor did I think he intentionally did anything wrongThe tub was prepared properly, and I fixed all affected areasSome things are hard to accurately explain.He called the next day, Saturday, and I called him back MondayHe accused me of not doing a did not meet his expectationsHowever, the tub was not left a complete mess as he stated.Are there pictures that show the large failure spots, how ugly it looks, and horrible paint job?Why did he wait so long to report several large failure spots? Why didn't he report the first small failure spot?Since we just found out my wife has [redacted] and needs an operation, I really don't need the stress of nit-picking all of these issuesAs a good faith gesture on my part, I will give you the money for the remaining balance of your warrantyThe job first completed 2-3-12, complained 2-8-15, three years$divided by years equals $per yearFor three years, you used the tub with no issues, other than tiny spots that were repaired, and I was never notified of any problem until 2-8-Three years usageTwo years remaining at $per year is $164,You can still use the tub and it looked good when I leftEnclosed is a check for the remainder of your warranty, along with $extra totaling $which is half of the purchase price.John S***

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Complaint ID ***To Whom It May Concern, I *** * *** consider this case closed & have cashied the $check from Tri County Ceram.Thank you! *** * ***

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As per our conversation Thank you for easing my mind a littleBuilding a reputation for 28+ years, this type of complaint is hard for me to handleBecause of late mail and family problems I will need more time to respond, which you said is not really a problemThank
you.John S***

There were 2 spots that needed repair on 7-1-12, smaller than a pencil eraser, which I put one drop of paint on each, told him to call if any more issues. Cause; dust particle that let loose, or someone dropped something. No way to prove either.Two and a half years later on 2-8-15 he called and said two spots came up, along with some areaalong the caulk line. On 2-27-15 I came to do the repairs.Several spots along the caulk line had problems. The caulk pulled the paint from the tub. I suggested I back-cut the caulk, however it turned out I dug all the caulk out taking about 45 minto an hour. He looked about 3 times and said get it better here and there, so he saw how I was doing things. I also showed him how the caulk was wet in some places, and gave him a strip of damp caulk. We did not know how the caulk was wet, but somehow moisture was getting under or behind it. I sanded all the affected areas to repair.Some causes for failure: 1) area contaminated or not prepped properly.(I prepped the tub 3 years ago and I did it correctly.) 2) Moisture getting trapped behind. 3) Some caulk material can glue itself to the paint, and with expansion and contraction, a crack can form, similar to cracks in other areas of houses. 4) The customer told me 3 years ago he put tape on the freshly painted surface to caulktub. (About one week later). Could the tape have compromised the adhesion? Which combination of these could have caused the failure? My guess option 3. -After I prepped that area, with my 150watt trouble light I saw a couple of marks on the bottom that needed attention. I know no one ever drops anything in the tub, but that's what it looked like. It doesn't matter how it got there, I wanted to fix the problem. Similar to a roofer, when he is on the roof he likes to check for any problems. Something can be dropped and it may take some time for the problem to surface. We are talking about areas smaller than pencil erasers.Next I looked at the drain area, and noticed a tiny cut next to the drain collar. Not sure what it was, but said it could have happened when they put the drain in 3 years ago. It was only about 9% of inch line, but I suggested I would take the drain collar out and redo the whole area while I was there. Before I took the drain out, I told him that I don't put the drains back in, as it needs a day to dry. He was ok with putting it back in as he did 3 years ago. When I took the drain collar out, I noticed not much plumbers putty. Possibly causing the issue. But maybe not.We were talking for about 2 plus hours as I was working. He mentioned that most of the work he had done at the house had problems, contractors didn't call him back, he should have done things differently, or things were done poorly. Example: There is a bigger than usual gap from the tile to the tub, making caulking difficult. He also stated he started 2 small businesses, and people took advantage of him. This was when I said he has a bad “halo” over his head because of these problems and other health issues we talked about.When I was working I told him I wasn't coming back to caulk his tub, not only because of time, but also I told him I didn't think I could do a good enough job for him that he would not be satisfied. He went out, told his wife, and made a call to someone who had worked there before, leaving a detailed message of coming and caulking the tub. He knew way before I left, I wasn't coming back to caulk the tub. I told him the night before, I charged $50.00 to caulk tubs, however I never agreed to caulk his. He watched on/off while I repaired the areas saying nothing bad. I prefer to use foam brushes compared to an air brush or Preval. Even though the foam brush is harder to use, I think it does a better job.I left, he said thank you. I'm not sure what caused the problems, I don't like to accuse customers, nor did I think he intentionally did anything wrong. The tub was prepared properly, and I fixed all affected areas. Some things are hard to accurately explain.He called the next day, Saturday, and I called him back Monday. He accused me of not doing a did not meet his expectations. However, the tub was not left a complete mess as he stated.Are there pictures that show the large failure spots, how ugly it looks, and horrible paint job?Why did he wait so long to report several large failure spots? Why didn't he report the first small failure spot?Since we just found out my wife has [redacted] and needs an operation, I really don't need the stress of nit-picking all of these issues. As a good faith gesture on my part, I will give you the money for the remaining balance of your warranty. The job first completed 2-3-12, complained 2-8-15, three years. $410.00 divided by 5 years equals $82.00 per year. For three years, you used the tub with no issues, other than 2 tiny spots that were repaired, and I was never notified of any problem until 2-8-15. Three years usage. Two years remaining at $82.00 per year is $164,00. You can still use the tub and it looked good when I left. Enclosed is a check for the remainder of your warranty, along with $41.00 extra totaling $205.00 which is half of the purchase price.John S[redacted]