Tri-County Plumbing

Sorry for the delayThis was booked with [redacted] [redacted] is the one that charges the guestWe honor their and our cancellation policyOur policy is hoursThe guest knew they could not cancel when they bookedThey booked last minute which is non cancelableWe informed that too the guest when she called

To whom it may concern:Mr [redacted] originally called in April of He told me he had a Delta shower valve with body sprays and that it was drippingI told him he would need to identify which valve he had as we did not originally supply or install itHe came to our store and we pulled up the options on the computer from the Delta websiteHe identified what he thought he hadI told him I would contact my representative at Delta and see if I could get him the parts under warranty, which I was able to doWhen the parts came I sent a plumber to Mr [redacted] house to install themThey were not the correct partsMr [redacted] had falsely identified what he thought he hadMy plumber took pictures of the cartridge and valve so that we could properly identify what Mr [redacted] neededThe plumber then reassembled, greased and replaced the rubber washers & springs to get Mr [redacted] by temporarily until the correct parts cameWhen my plumber came back to the office we properly identified the cartridge and I again pleaded with Delta to replace them under warranty even though he had not purchased the valve from our storeThey said they would and sent themI received the correct cartridge in May and I again sent the plumber to Mr [redacted] houseThe plumber installed the cartridge and leftWe did not hear from Mr [redacted] again until he called on 3/23/2017, months laterHe stated that the shower had never quit dripping after the original repairI asked him why he had not called earlier to tell me it was dripping and his response was “I don’t wear my glasses in the shower so I didn’t see it drippingThe only reason I knew is because my water filter needs serviced so the drip was causing a red stain on the shower.” I told him that I would look up the parts I ordered and give him the information so he could call Delta, get the parts & repair it himselfI also told him his well water was most likely the cause of the rubbers deterioratingAnd that we would not be able to send a plumber for “free”I also informed him that if there was a problem he should have called directly after the repair was made not months laterService work has a day guaranteeMr [redacted] was being very belligerent, demanding & angry and therefore we will not work for him again.Sincerely,Brandie C [redacted] Secretary*Please view attached documents

In reviewing the complaint as issued to our property of [redacted] , you will find attached proof of thereturn of the guest charges to their personal credit card.In the folio that is attached, you will find we charged the guest $on the Visa card ending in 5638on August 5th• You will also see that we charged them $three times for their rollaway on the sameVisa card ending in We refunded one immediately the same day, as there was only suppose to betwo.Upon being notified by the guest of the problem, we refunded the $to that card ending in 5638on 8/10/2015, as well as the $(two separate $refunds) as you will notice on the first andsecond pages of the folio.This is the only charges we have shown for the guest, and consider them refunded in full for the chargeson their cardWe are not showing any other charges to that credit card for their stay with us onAugust and 6, 2015.Should you have any other questions, please feel free to contact us

Guest has been refunded the smoking chargeProperty manager spoke to Mr [redacted] 11/18/and he stated this was satisfactory

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]before I got the Revdex.com involved I went threw the proper channel of speaking to the property even agree to meet with him dosent want to refund my for something I didn't do Regards, [redacted]

Hello,Our records show that the guest never complained about anythingHe put a negative review on craigslist and other review sitesThis guest was compensated and sent an emailWe have refunded the guest the total amount for his stay and offered apologies. Thanks,Joe

Dear Contact:Thank you for
notifying our office of the concern filed by *** ***, at the Days Inn property
located in Milwaukee, WI. The Days Inn chain
is committed to assuring that all of its properties provide good service and
quality accommodationsThis guest’s comments have
made us aware of an instance
when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you
and our office regarding his concerns with the property. Each Days Inn hotel is independently owned
and operated under a Days Inn franchise. This means that the property’s management is responsible for meeting Days
Inn standards and for day-to-day operations. After thorough
review, we feel the best resolution would be achieved by direct communication
between the property management and Mr***. Once again, we certainly do apologize for any
inconvenience this may have caused. If your office
requires any further information regarding this resolution, please contact me
at ###-###-####.Count on me,*** ***Customer Care
Representative

Tell us wHello,I am sorry that this happened to our guestI am also sorry on of our Front Desk Agents were rudeHowever, the ATM machine is not ours and we cannot control the cash flowA company handles the machine I will get the guest a contact numberThanks,hy here

The refund was done when we got the complaintIt takes 3-business days to appearToday is only the 3rd business day

To whom it may concern:Mr. [redacted] originally called in April of 2016. He told me he had a Delta shower valve with body sprays and that it was dripping. I told him he would need to identify which valve he had as we did not originally supply or install it. He came to our store and we pulled up the...

options on the computer from the Delta website. He identified what he thought he had. I told him I would contact my representative at Delta and see if I could get him the parts under warranty, which I was able to do. When the parts came I sent a plumber to Mr. [redacted] house to install them. They were not the correct parts. Mr. [redacted] had falsely identified what he thought he had. My plumber took pictures of the cartridge and valve so that we could properly identify what Mr. [redacted] needed. The plumber then reassembled, greased and replaced the rubber washers & springs to get Mr. [redacted] by temporarily until the correct parts came. When my plumber came back to the office we properly identified the cartridge and I again pleaded with Delta to replace them under warranty even though he had not purchased the valve from our store. They said they would and sent them. I received the correct cartridge in May and I again sent the plumber to Mr. [redacted] house. The plumber installed the cartridge and left. We did not hear from Mr. [redacted] again until he called on 3/23/2017, 10 months later. He stated that the shower had never quit dripping after the original repair. I asked him why he had not called earlier to tell me it was dripping and his response was “I don’t wear my glasses in the shower so I didn’t see it dripping. The only reason I knew is because my water filter needs serviced so the drip was causing a red stain on the shower.” I told him that I would look up the parts I ordered and give him the information so he could call Delta, get the parts & repair it himself. I also told him his well water was most likely the cause of the rubbers deteriorating. And that we would not be able to send a plumber for “free”. I also informed him that if there was a problem he should have called directly after the repair was made not 10 months later. Service work has a 30 day guarantee. Mr. [redacted] was being very belligerent, demanding & angry and therefore we will not work for him again.Sincerely,Brandie C[redacted]Secretary*Please view attached documents.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In reviewing the complaint as issued to our property of [redacted], you will find attached proof of thereturn of the guest charges to their personal credit card.In the folio that is attached, you will find we charged the guest $144.56 on the Visa card ending in 5638on August 5th• You will also see...

that we charged them $10.00 three times for their rollaway on the sameVisa card ending in 5638. We refunded one immediately the same day, as there was only suppose to betwo.Upon being notified by the guest of the problem, we refunded the $144.56 to that card ending in 5638on 8/10/2015, as well as the $20.00 (two separate $10 refunds) as you will notice on the first andsecond pages of the folio.This is the only charges we have shown for the guest, and consider them refunded in full for the chargeson their card. We are not showing any other charges to that credit card for their stay with us onAugust 5 and 6, 2015.Should you have any other questions, please feel free to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]before I got the Revdex.com involved I went threw the proper channel of speaking to the property even agree to meet with him dosent want to refund my 250.00 for something i didn't do
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] was willing to issue a refund to me if the hotel would cancel the reservation, which, again, I called to cancel before the hotel was even aware of it. It was completely within their ability to do so but the hotel is refusing based on a technicality. Again, they provided no service to me in exchange for the money they received and have created more work for everyone involved by refusing to do so. I am in disbelief that I have had to go to these lengths and still have no resolution. Based on the circumstances of what occurred, it seems clear that the practice of this business is unfair. 
Regards,
Linnea [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
THANKS FOR YOUR HELP,
Jim [redacted]

Guest has been refunded the smoking charge. Property manager spoke to Mr. [redacted] 11/18/15 and he stated this was satisfactory.

Sorry for the delay. This was booked with [redacted] is the one that charges the guest. We honor their and our cancellation policy. Our policy is 24 hours. The guest knew they could not cancel when they booked. They booked last minute which is non cancelable. We informed that too the guest...

when she called.