Tri-County Property Management, Inc.

Contact Name and Title: *** *** ***
Contact Phone: *** ***
Contact Email: ***
My client (the owner of the property) agreed to allow the complainant use of the empty space attached to the business space in questionThis was offered so the tenant would be able to
continue to operate uninterrupted during the project
As is so often the case, the project proved to offer challenges and unforeseen problems that were impossible to diagnose prior to demolition and commencement of the workDue to these unforeseen issues the cost of the project far exceeded the original expected cost
My client put a halt to the project until he had an opportunity to financially recover from earlier expenses and real estate taxes
Additionally the complainant has requested all new lighting which added significant additional time and expense to the project
As the property manager, I am unable to circumvent the directive of my client, however, the business owner has been able to continue operating and generate income during this periodThe project is almost complete and they will be able to reoccupy the space by the end of October
Any request for free rent is unfoundedLastly, regarding non stop leaks, there were some leaks from old plumbing and an area around a window above where rain could get through under the right circumstancesThose were addressed and have been corrected and the ceiling has been repaired
We have addressed every issue and have taken corrective actionThis is a year old building, the owner has invested a tremendous amount of money in upgrades and repairs, unfortunately there is no possible way to completely guarantee that a structure of this type will never have an issue such as this
We are not a slumlordWe take great pride in the properties we represent and have always worked to provide excellent service within the confines of our clients directives

In a commercial leasing environment, it is commonplace that the tenant is responsible for maintaining lighting and fixturesThe complainant however did not feel it was their responsibility to maintain the lighting due to the age of the fixturesThere were several fixtures that did not work, however there was far more than adequate lightingWhen the complainant signed the lease they were fully aware of the status of the light fixtures and they accepted the property as suchMonths later I started to receive complaints regarding several fixtures that didn't work, it was during this time of servicing the lights that new lighting was requested by the complainantAt this time however, I do not see the relevance of this discussion, All the light fixtures have been replaced with modern, high efficiency fixtures, with half the amount of bulbs of the previous fixturesThis upgrade will reduce the amount of electric usage significantly, thus dramatically lowering the monthly electric bill of the complainantIn addition, the full scope of the project is complete and the complainant is back in the space ? my client has taken on a great expense in bringing this property to the next level with no additional return on his investment.?

(The consumer indicated he/she DID NOT accept the response from the business.)
I never requested all new lighting I requested for the lighting to be fixed and all working together at the same time It is cosmetically unprofessional looking to new and current members walking into the location when half of the lights aren't working It's hard enough to run a business successfully on it's own I don't need anything cosmetically not working to help my new clientele make their decision on whether or not they want to join my club I know when I walk into a professional place I expect it to look just that - Professional

In a commercial leasing environment, it is commonplace that the tenant is responsible for maintaining lighting and fixtures. The complainant however did not feel it was their responsibility to maintain the lighting due to the age of the fixtures. There were several fixtures that did not work, however there was far more than adequate lighting. When the complainant signed the lease they were fully aware of the status of the light fixtures and they accepted the property as such. Months later I started to receive complaints regarding several fixtures that didn't work, it was during this time of servicing the lights that new lighting was requested by the complainant. At this time however, I do not see the relevance of this discussion, All the light fixtures have been replaced with modern, high efficiency fixtures, with half the amount of bulbs of the previous fixtures. This upgrade will reduce the amount of electric usage significantly, thus dramatically lowering the monthly electric bill of the complainant. In addition, the full scope of the project is complete and the complainant is back in the space  my client has taken on a great expense in bringing this property to the next level with no additional return on his investment.

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
My client (the owner of the property) agreed to allow the complainant use of the empty space attached to the business space in question. This was offered so the tenant would be able to...

continue to operate uninterrupted during the project.
As is so often the case, the project proved to offer challenges and unforeseen problems that were impossible to diagnose prior to demolition and commencement of the work. Due to these unforeseen issues the cost of the project far exceeded the original expected cost.
My client put a halt to the project until he had an opportunity to financially recover from earlier expenses and real estate taxes.
Additionally the complainant has requested all new lighting which added significant additional time and expense to the project.
As the property manager, I am unable to circumvent the directive of my client, however, the business owner has been able to continue operating and generate income during this period. The project is almost complete and they will be able to reoccupy the space by the end of October.
Any request for free rent is unfounded. Lastly, regarding non stop leaks, there were some leaks from old plumbing and an area around a window above where rain could get through under the right circumstances. Those were addressed and have been corrected and the ceiling has been repaired.
We have addressed every issue and have taken corrective action. This is a 150 year old building, the owner has invested a tremendous amount of money in upgrades and repairs, unfortunately there is no possible way to completely guarantee that a structure of this type will never have an issue such as this.
We are not a slumlord. We take great pride in the properties we represent and have always worked to provide excellent service within the confines of our clients directives.

(The consumer indicated he/she DID NOT accept the response from the business.)
I never requested all new lighting. I requested for the lighting to be fixed and all working together at the same time. It is cosmetically unprofessional looking to new and current members walking into the location when half of the lights aren't working. It's hard enough to run a business successfully on it's own. I don't need anything cosmetically not working to help my new clientele make their decision on whether or not they want to join my club. I know when I walk into a professional place I expect it to look just that - Professional.