Tri-County Sales-N-Rentals Inc.

Review: I rented a two man auger at 2:40 pm on Friday,June 28,2013 and the understanding was I would return it Monday morning and was charged for a 1 day rental as it was the weekend.Total charge was $78.75. The machine did run but did not dig a hole as the bit was worn out. I called business to notify them but their phone never rang and could not leave a message. I had it returned at 8:40 am on Monday, July 1,2013.I called the business that day to tell them of the issues and their employee contacted the owner who only refunded me $26.25.My boyfriend stopped by business to pick up refund receipt and showed their employee the only proof I had of my attempt to call them,his cell phone showed the date,time,and the business phone number.Desired Settlement: I would like a full refund as the equipment rental did not perform the job and I had to dig 30 fence holes by hand that weekend.

Business

Response:

In regard to the complaint ID [redacted] we did rent this to MS [redacted] on Friday, June 28, 2013. Our store is open on Saturday from 8 to 2 so we really don't understand why she couldn't get a hold of anyone. Also we rented the same piece of equipment to another party on 7/8/2013 who we called when we got this because we had done no work on it after she brought it back. They had it for 4 days and said they had no problems with it at all. Thank you [redacted]

Consumer

Response:

Revdex.com :I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below .Consumer did not provide rebuttal.