Dear Better Buisness Bureau of Chicago, I recieved a copy of the complaint made by the customer [redacted] After inquiring and talking to my staff these are some of the facts I came across [redacted] visited our store on september 1st and purchased a [redacted] bracelet and a charmAccording to the sales lady that assisted him he was shopping for his wife, for an anniversary presentThey almost spent almost an hour together trying to find a perfect charm for his wifeHe also asked questions about the store return or exchange policy just incase his wife couldnt fit the size of the bracelet or somethingHe was informed that the store only does exchanges and no refunds He was very satisfied with the purchase and happy that all the items were personally gift wrapped by the sales person, as requested by himOn september 9th [redacted] and his wife returned to the store very upset because his wife didnt like the giftAccording to the sales rep, that was helping them with the return, his wife was not familiar with the brand and wasnt impressedAfter telling her little bit about the brand the sales rep spent almost to minutes showing her different stuff but she wasnt convincedThe couple then ended up taking the store credit for the amount spentThey said that they will come back when they have more time to shopThey were informed that the credit remains valid for days [redacted] returned to the store on December 16th to use his store credit which was already expiredThe sales rep at the time contacted the assistant manger to get an approval so the expired credit could be used by the customerCustomer was informed that it was ok for him to use the expired store credit and he can get whatever he likesHe then asks to look at the [redacted] jewelry and picks out few thingsFew minutes later he started talking to other customers, interrupting their purchases, trying to sell them his store credit so that he could get cash from themSince the store was packed with customers shopping for Christmas gifts he was going from one person to the other trying to see what they were spending was equal to his store credit or notAfter he was kindly asked to stop interrupting the other customers with their purchases, he became very loud and rude toward the staffAt that point he was asked to leave the store since it was causing alot of disruptionHe was told to come back when he was ready to use his store creditHe then stood outside the store for few minutes preventing people from coming into the store, telling them not to buy anything from the store, they dont do refundsAt diamonds 4ever we have a buisness motto: A customer is the most important visitor on our premisesHe is not dependent on usWe are dependent on himHe is not an interruption in our workHe is the purpose of itHe is not an outsider in our businessHe is part of itWe are not doing him a favor by serving himHe is doing us a favor by giving us an opportunity to do soWe truly value our customers and their concernsI personally want to apologize to [redacted] for his negative experience at our storeI would like to invite him back to our store to take advantage of the promotion thats going on between now to the 1st of jan and from 6th to the 8th January and to use his store credit toward the promotion and get free piece of jewelry worth upto $Im hoping to resolve this issue as soon as I canPlease let me know if there's anything else I can to assist you furthersincerely, store manager, ***
I notified therapist in this case and we were able to identify the problemEvidently, the person was scheduled prior to obtaining their insurance informationSince out clinic is not contracted for [redacted] patients, the patient should not have been scheduledI have reversed any charges billed to patient to correct this errorI deeply apologize for the misunderstanding and have been happy to be of assistance in this matterWe will be sending out a corrected statement showing the reversal of the charges.Thank you, [redacted] ***, LMFT, co-owner Tri-Essence Care, PLLC
Complaint: [redacted] I am rejecting this response because after numerous attempts (since 2016) to acquire my son's medical records have "FAILED" and I have no further reason to contact the businessIt is now being handled through Washington State Attorney General as well as Washington's State Department of Health Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: First of all I really appreciate vendor responding to my commentHowever, I truly believe that the person who wrote ignores the situationAnd makes me more upset to read all these lies.I have never spent nor plan to spend an hour in a storeI am not a shopperIt did take a like longer than usual since I sent pictures to my sister asking for an approval on which style was betterThey are right when they said I asked about return and exchange policyAfter I was informed or policy I agree to it, like I expressed in my previous email, I was never seeking for a refund prior to my complaintI never asked the gift to be wrapped like they saidI was going to wrap it myselfHowever when they offered, I thought it was a nice touch and liked a lot.I came back with my wife to the storeContrary to what they say that she was upset for not liking the gift, she was happy to look for something else she would like betterMy wife was not crazy about the gift and was going to keep itHowever I noticed she was doing it more for me to not hurt my feelingsI was the one that encouraged her to exchange itSo their version is totally falseWhen looking around it was never that longStaff might need to adjust their clocks or watches since apparently time spent in stores is too muchAfter not liking anything she decided to take the credit which yes, we were advised that would expire in daysKnowing it would expire I pushed my wife to try to go and get somethingShe went back by herself around a month after and was trying to force herself to buy something to use the creditThere she was told by manager that the credit will not expireMy wife asked for manager to sign credit stating that, and she refusedShe happily left the store thinking we could use it for Christmas presentsFunny how this whole visit was not mentioned by the business.Christmas getting close, I decided to use the credit and buy my sister a [redacted] braceletI visited and asked the lady for it and showed her my creditI NEVER ASKED ABOUT CREDIT BEFORE AND NEVER PICKED SEVERAL THINGSBy the way, it couldn't have expired since there is not expressing a date of expiration in creditI told her I only wanted A BRACELET and she told me that I had to use the whole creditI asked whyThat I could not be forced to buy stuff I didn't wantIf what they say was true, that I picked several items, the whole credit would have been covered and we would been going through thisSo it is obviously NOT TRUE.Manager came out and told me again I hd to use the whole creditOnce again I said I could not be forced to buy something I did not wantShe said " I am not forcing you, I am telling you"I told her that was not rightThat it was not expressed in credit sheet.I walked out of storeI saw some people outside in the middle of the corridor and I asked them if they were going inIf so, I could sell them my credit for a cheaper price ( I guess that is when they ASSUMED AND ACCUSED ME OF TELLING PEOPLE NOT TO COME IN)They said noBut to go to their friend who was already insideThat is when I went back in and ask the gentleman if he wanted to buy my creditI know was not the best action but I was upsetManager told me I could not do thatThat the credit was under my nameI said, I could do with my credit whatever I wantedThen asked her if she was affiliated to the Revdex.com and she responded yesI walked away telling her I would put a claimI WAS NEVER ASKED TO LEAVEAnother lieStore was not packedThere was more staff than customersAnd I only asked one person to buy my creditNOT FROM ONE TO ANOTHER I never stood outside of store preventing people from coming in or telling them to not buyMORE LIES.Business closing statement sounds very nice and professionalBut very to what they practiceI will not come back to your store to buyLike I always said, I am not asking for anything freeI appreciate the offer thoughFunny, they rather give me free $piece of jewelry than allow me to use a credit in two parts? Does not make sense to me.I have been in the Hospitality industry for yearsI currently work for a fast food Corporation and own my own franchise so I know how important customer service and satisfaction isWe also receive many complaints nationwideMany trying to get free stuff and it is not funnyThat is why I specifically said I DO NOT WANT ANYTHING FREEAll I wanted is to use my credit the way it is supposed to be doneI bought and returned two items and just wanted to get one at the time and in the future use the restAny other credit would allow it unless specifiedNOW I want my money backI will not like this vendor to get my businessIf this is not possible, I will allow the business to just keep my money and I will rip my credit sheet and get this over withIt is not so much about the money, it is the principleI will make sure people in the area know about this experienceIf vendor feels like comfortable with their version, maybe they should check or provide video footage and they will realize how it was a bunch of lies.Thank you Sincerely, [redacted]
Dear Revdex.com: First I want to apologize to [redacted] for making him more upset with the response I had submitted. That was not my intention at all. I was only trying to explain the facts that were given to me by the employee's when I was inquiring about the situation. As far as the store credit is concerned, like I said in my previous response [redacted] can use the store credit however he likes and whenever he likes; in two parts or in full. I have already informed my staff about the situation so when he visits the store, they will fully cooperate with him. As per store's policy we don't give refunds. Again, I really want to apologize for your negative experience at our store. We hope to see you soon. Thank you Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because after numerous attempts (since 2016) to acquire my son's medical records...
have "FAILED" and I have no further reason to contact the business. It is now being handled through Washington State Attorney General as well as Washington's State Department of Health.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: First of all I really appreciate vendor responding to my comment. However, I truly believe that the person who wrote ignores the situation. And makes me more upset to read all these lies.I have never spent nor plan to spend an hour in a store. I am not a shopper. It did take a like longer than usual since I sent pictures to my sister asking for an approval on which style was better. They are right when they said I asked about return and exchange policy. After I was informed or policy I agree to it, like I expressed in my previous email, I was never seeking for a refund prior to my complaint. I never asked the gift to be wrapped like they said. I was going to wrap it myself. However when they offered, I thought it was a nice touch and liked a lot.I came back with my wife to the store. Contrary to what they say that she was upset for not liking the gift, she was happy to look for something else she would like better. My wife was not crazy about the gift and was going to keep it. However I noticed she was doing it more for me to not hurt my feelings. I was the one that encouraged her to exchange it. So their version is totally false. When looking around it was never that long. Staff might need to adjust their clocks or watches since apparently time spent in stores is too much. After not liking anything she decided to take the credit which yes, we were advised that would expire in 90 days. Knowing it would expire I pushed my wife to try to go and get something. She went back by herself around a month after and was trying to force herself to buy something to use the credit. There she was told by manager that the credit will not expire. My wife asked for manager to sign credit stating that, and she refused. She happily left the store thinking we could use it for Christmas presents. Funny how this whole visit was not mentioned by the business.Christmas getting close, I decided to use the credit and buy my sister a [redacted] bracelet. I visited and asked the lady for it and showed her my credit. I NEVER ASKED ABOUT CREDIT BEFORE AND NEVER PICKED SEVERAL THINGS. By the way, it couldn't have expired since there is not expressing a date of expiration in credit. I told her I only wanted A BRACELET and she told me that I had to use the whole credit. I asked why. That I could not be forced to buy stuff I didn't want. If what they say was true, that I picked several items, the whole credit would have been covered and we would been going through this. So it is obviously NOT TRUE.Manager came out and told me again I hd to use the whole credit. Once again I said I could not be forced to buy something I did not want. She said " I am not forcing you, I am telling you". I told her that was not right. That it was not expressed in credit sheet.I walked out of store. I saw some people outside in the middle of the corridor and I asked them if they were going in. If so, I could sell them my credit for a cheaper price ( I guess that is when they ASSUMED AND ACCUSED ME OF TELLING PEOPLE NOT TO COME IN). They said no. But to go to their friend who was already inside. That is when I went back in and ask the gentleman if he wanted to buy my credit. I know was not the best action but I was upset. Manager told me I could not do that. That the credit was under my name. I said, I could do with my credit whatever I wanted. Then asked her if she was affiliated to the Revdex.com and she responded yes. I walked away telling her I would put a claim. I WAS NEVER ASKED TO LEAVE. Another lie. Store was not packed. There was more staff than customers. And I only asked one person to buy my credit. NOT FROM ONE TO ANOTHER. I never stood outside of store preventing people from coming in or telling them to not buy. MORE LIES.Business closing statement sounds very nice and professional. But very false to what they practice. I will not come back to your store to buy. Like I always said, I am not asking for anything free. I appreciate the offer though. Funny, they rather give me free $65 piece of jewelry than allow me to use a credit in two parts? Does not make sense to me.I have been in the Hospitality industry for 17 years. I currently work for a fast food Corporation and own my own franchise so I know how important customer service and satisfaction is. We also receive many complaints nationwide. Many trying to get free stuff and it is not funny. That is why I specifically said I DO NOT WANT ANYTHING FREE. All I wanted is to use my credit the way it is supposed to be done. I bought and returned two items and just wanted to get one at the time and in the future use the rest. Any other credit would allow it unless specified. NOW I want my money back. I will not like this vendor to get my business. If this is not possible, I will allow the business to just keep my money and I will rip my credit sheet and get this over with. It is not so much about the money, it is the principle. I will make sure people in the area know about this experience. If vendor feels like comfortable with their version, maybe they should check or provide video footage and they will realize how it was a bunch of lies.Thank you
Sincerely,
[redacted]
Dear Better Buisness Bureau of Chicago, I recieved a copy of the complaint made by the customer [redacted]. After inquiring and talking to my staff these are some of the facts I came across. [redacted] visited our store on september 1st 2016 and purchased a [redacted] bracelet and a...
charm. According to the sales lady that assisted him he was shopping for his wife, for an anniversary present. They almost spent almost an hour together trying to find a perfect charm for his wife. He also asked questions about the store return or exchange policy just incase his wife couldnt fit the size of the bracelet or something. He was informed that the store only does exchanges and no refunds. He was very satisfied with the purchase and happy that all the items were personally gift wrapped by the sales person, as requested by him. On september 9th 2016 [redacted] and his wife returned to the store very upset because his wife didnt like the gift. According to the sales rep, that was helping them with the return, his wife was not familiar with the brand and wasnt impressed. After telling her little bit about the brand the sales rep spent almost 30 to 40 minutes showing her different stuff but she wasnt convinced. The couple then ended up taking the store credit for the amount spent. They said that they will come back when they have more time to shop. They were informed that the credit remains valid for 90 days. [redacted] returned to the store on December 16th 2016 to use his store credit which was already expired. The sales rep at the time contacted the assistant manger to get an approval so the expired credit could be used by the customer. Customer was informed that it was ok for him to use the expired store credit and he can get whatever he likes. He then asks to look at the [redacted] jewelry and picks out few things. Few minutes later he started talking to other customers, interrupting their purchases, trying to sell them his store credit so that he could get cash from them. Since the store was packed with customers shopping for Christmas gifts he was going from one person to the other trying to see what they were spending was equal to his store credit or not. After he was kindly asked to stop interrupting the other customers with their purchases, he became very loud and rude toward the staff. At that point he was asked to leave the store since it was causing alot of disruption. He was told to come back when he was ready to use his store credit. He then stood outside the store for few minutes preventing people from coming into the store, telling them not to buy anything from the store, they dont do refunds. At diamonds 4ever we have a buisness motto: A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. We truly value our customers and their concerns. I personally want to apologize to [redacted] for his negative experience at our store. I would like to invite him back to our store to take advantage of the promotion thats going on between now to the 1st of jan and from 6th to the 8th January and to use his store credit toward the promotion and get free piece of jewelry worth upto $65. Im hoping to resolve this issue as soon as I can. Please let me know if there's anything else I can to assist you further. sincerely, store manager, [redacted].
I notified therapist in this case and we were able to identify the problem. Evidently, the person was scheduled prior to obtaining their insurance information. Since out clinic is not contracted for [redacted] patients, the patient should not have been scheduled. I have reversed any charges billed to...
patient to correct this error. I deeply apologize for the misunderstanding and have been happy to be of assistance in this matter. We will be sending out a corrected statement showing the reversal of the charges.Thank you,[redacted], LMFT, co-owner Tri-Essence Care, PLLC
Dear Better Buisness Bureau of Chicago, I recieved a copy of the complaint made by the customer [redacted] After inquiring and talking to my staff these are some of the facts I came across [redacted] visited our store on september 1st and purchased a [redacted] bracelet and a charmAccording to the sales lady that assisted him he was shopping for his wife, for an anniversary presentThey almost spent almost an hour together trying to find a perfect charm for his wifeHe also asked questions about the store return or exchange policy just incase his wife couldnt fit the size of the bracelet or somethingHe was informed that the store only does exchanges and no refunds He was very satisfied with the purchase and happy that all the items were personally gift wrapped by the sales person, as requested by himOn september 9th [redacted] and his wife returned to the store very upset because his wife didnt like the giftAccording to the sales rep, that was helping them with the return, his wife was not familiar with the brand and wasnt impressedAfter telling her little bit about the brand the sales rep spent almost to minutes showing her different stuff but she wasnt convincedThe couple then ended up taking the store credit for the amount spentThey said that they will come back when they have more time to shopThey were informed that the credit remains valid for days [redacted] returned to the store on December 16th to use his store credit which was already expiredThe sales rep at the time contacted the assistant manger to get an approval so the expired credit could be used by the customerCustomer was informed that it was ok for him to use the expired store credit and he can get whatever he likesHe then asks to look at the [redacted] jewelry and picks out few thingsFew minutes later he started talking to other customers, interrupting their purchases, trying to sell them his store credit so that he could get cash from themSince the store was packed with customers shopping for Christmas gifts he was going from one person to the other trying to see what they were spending was equal to his store credit or notAfter he was kindly asked to stop interrupting the other customers with their purchases, he became very loud and rude toward the staffAt that point he was asked to leave the store since it was causing alot of disruptionHe was told to come back when he was ready to use his store creditHe then stood outside the store for few minutes preventing people from coming into the store, telling them not to buy anything from the store, they dont do refundsAt diamonds 4ever we have a buisness motto: A customer is the most important visitor on our premisesHe is not dependent on usWe are dependent on himHe is not an interruption in our workHe is the purpose of itHe is not an outsider in our businessHe is part of itWe are not doing him a favor by serving himHe is doing us a favor by giving us an opportunity to do soWe truly value our customers and their concernsI personally want to apologize to [redacted] for his negative experience at our storeI would like to invite him back to our store to take advantage of the promotion thats going on between now to the 1st of jan and from 6th to the 8th January and to use his store credit toward the promotion and get free piece of jewelry worth upto $Im hoping to resolve this issue as soon as I canPlease let me know if there's anything else I can to assist you furthersincerely, store manager, ***
I notified therapist in this case and we were able to identify the problemEvidently, the person was scheduled prior to obtaining their insurance informationSince out clinic is not contracted for [redacted] patients, the patient should not have been scheduledI have reversed any charges billed to patient to correct this errorI deeply apologize for the misunderstanding and have been happy to be of assistance in this matterWe will be sending out a corrected statement showing the reversal of the charges.Thank you, [redacted] ***, LMFT, co-owner Tri-Essence Care, PLLC
Complaint: [redacted] I am rejecting this response because after numerous attempts (since 2016) to acquire my son's medical records have "FAILED" and I have no further reason to contact the businessIt is now being handled through Washington State Attorney General as well as Washington's State Department of Health Sincerely, [redacted]
Tri-Essence Care is under different ownershipPlease contact Tri-Essence Care at 360-682-or www.triessencecare.com.Thank you,Paula C***
Complaint: [redacted] I am rejecting this response because: First of all I really appreciate vendor responding to my commentHowever, I truly believe that the person who wrote ignores the situationAnd makes me more upset to read all these lies.I have never spent nor plan to spend an hour in a storeI am not a shopperIt did take a like longer than usual since I sent pictures to my sister asking for an approval on which style was betterThey are right when they said I asked about return and exchange policyAfter I was informed or policy I agree to it, like I expressed in my previous email, I was never seeking for a refund prior to my complaintI never asked the gift to be wrapped like they saidI was going to wrap it myselfHowever when they offered, I thought it was a nice touch and liked a lot.I came back with my wife to the storeContrary to what they say that she was upset for not liking the gift, she was happy to look for something else she would like betterMy wife was not crazy about the gift and was going to keep itHowever I noticed she was doing it more for me to not hurt my feelingsI was the one that encouraged her to exchange itSo their version is totally falseWhen looking around it was never that longStaff might need to adjust their clocks or watches since apparently time spent in stores is too muchAfter not liking anything she decided to take the credit which yes, we were advised that would expire in daysKnowing it would expire I pushed my wife to try to go and get somethingShe went back by herself around a month after and was trying to force herself to buy something to use the creditThere she was told by manager that the credit will not expireMy wife asked for manager to sign credit stating that, and she refusedShe happily left the store thinking we could use it for Christmas presentsFunny how this whole visit was not mentioned by the business.Christmas getting close, I decided to use the credit and buy my sister a [redacted] braceletI visited and asked the lady for it and showed her my creditI NEVER ASKED ABOUT CREDIT BEFORE AND NEVER PICKED SEVERAL THINGSBy the way, it couldn't have expired since there is not expressing a date of expiration in creditI told her I only wanted A BRACELET and she told me that I had to use the whole creditI asked whyThat I could not be forced to buy stuff I didn't wantIf what they say was true, that I picked several items, the whole credit would have been covered and we would been going through thisSo it is obviously NOT TRUE.Manager came out and told me again I hd to use the whole creditOnce again I said I could not be forced to buy something I did not wantShe said " I am not forcing you, I am telling you"I told her that was not rightThat it was not expressed in credit sheet.I walked out of storeI saw some people outside in the middle of the corridor and I asked them if they were going inIf so, I could sell them my credit for a cheaper price ( I guess that is when they ASSUMED AND ACCUSED ME OF TELLING PEOPLE NOT TO COME IN)They said noBut to go to their friend who was already insideThat is when I went back in and ask the gentleman if he wanted to buy my creditI know was not the best action but I was upsetManager told me I could not do thatThat the credit was under my nameI said, I could do with my credit whatever I wantedThen asked her if she was affiliated to the Revdex.com and she responded yesI walked away telling her I would put a claimI WAS NEVER ASKED TO LEAVEAnother lieStore was not packedThere was more staff than customersAnd I only asked one person to buy my creditNOT FROM ONE TO ANOTHER I never stood outside of store preventing people from coming in or telling them to not buyMORE LIES.Business closing statement sounds very nice and professionalBut very to what they practiceI will not come back to your store to buyLike I always said, I am not asking for anything freeI appreciate the offer thoughFunny, they rather give me free $piece of jewelry than allow me to use a credit in two parts? Does not make sense to me.I have been in the Hospitality industry for yearsI currently work for a fast food Corporation and own my own franchise so I know how important customer service and satisfaction isWe also receive many complaints nationwideMany trying to get free stuff and it is not funnyThat is why I specifically said I DO NOT WANT ANYTHING FREEAll I wanted is to use my credit the way it is supposed to be doneI bought and returned two items and just wanted to get one at the time and in the future use the restAny other credit would allow it unless specifiedNOW I want my money backI will not like this vendor to get my businessIf this is not possible, I will allow the business to just keep my money and I will rip my credit sheet and get this over withIt is not so much about the money, it is the principleI will make sure people in the area know about this experienceIf vendor feels like comfortable with their version, maybe they should check or provide video footage and they will realize how it was a bunch of lies.Thank you Sincerely, [redacted]
Dear Revdex.com: First I want to apologize to [redacted] for making him more upset with the response I had submitted. That was not my intention at all. I was only trying to explain the facts that were given to me by the employee's when I was inquiring about the situation. As far as the store credit is concerned, like I said in my previous response [redacted] can use the store credit however he likes and whenever he likes; in two parts or in full. I have already informed my staff about the situation so when he visits the store, they will fully cooperate with him. As per store's policy we don't give refunds. Again, I really want to apologize for your negative experience at our store. We hope to see you soon. Thank you Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because after numerous attempts (since 2016) to acquire my son's medical records...
have "FAILED" and I have no further reason to contact the business. It is now being handled through Washington State Attorney General as well as Washington's State Department of Health.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: First of all I really appreciate vendor responding to my comment. However, I truly believe that the person who wrote ignores the situation. And makes me more upset to read all these lies.I have never spent nor plan to spend an hour in a store. I am not a shopper. It did take a like longer than usual since I sent pictures to my sister asking for an approval on which style was better. They are right when they said I asked about return and exchange policy. After I was informed or policy I agree to it, like I expressed in my previous email, I was never seeking for a refund prior to my complaint. I never asked the gift to be wrapped like they said. I was going to wrap it myself. However when they offered, I thought it was a nice touch and liked a lot.I came back with my wife to the store. Contrary to what they say that she was upset for not liking the gift, she was happy to look for something else she would like better. My wife was not crazy about the gift and was going to keep it. However I noticed she was doing it more for me to not hurt my feelings. I was the one that encouraged her to exchange it. So their version is totally false. When looking around it was never that long. Staff might need to adjust their clocks or watches since apparently time spent in stores is too much. After not liking anything she decided to take the credit which yes, we were advised that would expire in 90 days. Knowing it would expire I pushed my wife to try to go and get something. She went back by herself around a month after and was trying to force herself to buy something to use the credit. There she was told by manager that the credit will not expire. My wife asked for manager to sign credit stating that, and she refused. She happily left the store thinking we could use it for Christmas presents. Funny how this whole visit was not mentioned by the business.Christmas getting close, I decided to use the credit and buy my sister a [redacted] bracelet. I visited and asked the lady for it and showed her my credit. I NEVER ASKED ABOUT CREDIT BEFORE AND NEVER PICKED SEVERAL THINGS. By the way, it couldn't have expired since there is not expressing a date of expiration in credit. I told her I only wanted A BRACELET and she told me that I had to use the whole credit. I asked why. That I could not be forced to buy stuff I didn't want. If what they say was true, that I picked several items, the whole credit would have been covered and we would been going through this. So it is obviously NOT TRUE.Manager came out and told me again I hd to use the whole credit. Once again I said I could not be forced to buy something I did not want. She said " I am not forcing you, I am telling you". I told her that was not right. That it was not expressed in credit sheet.I walked out of store. I saw some people outside in the middle of the corridor and I asked them if they were going in. If so, I could sell them my credit for a cheaper price ( I guess that is when they ASSUMED AND ACCUSED ME OF TELLING PEOPLE NOT TO COME IN). They said no. But to go to their friend who was already inside. That is when I went back in and ask the gentleman if he wanted to buy my credit. I know was not the best action but I was upset. Manager told me I could not do that. That the credit was under my name. I said, I could do with my credit whatever I wanted. Then asked her if she was affiliated to the Revdex.com and she responded yes. I walked away telling her I would put a claim. I WAS NEVER ASKED TO LEAVE. Another lie. Store was not packed. There was more staff than customers. And I only asked one person to buy my credit. NOT FROM ONE TO ANOTHER. I never stood outside of store preventing people from coming in or telling them to not buy. MORE LIES.Business closing statement sounds very nice and professional. But very false to what they practice. I will not come back to your store to buy. Like I always said, I am not asking for anything free. I appreciate the offer though. Funny, they rather give me free $65 piece of jewelry than allow me to use a credit in two parts? Does not make sense to me.I have been in the Hospitality industry for 17 years. I currently work for a fast food Corporation and own my own franchise so I know how important customer service and satisfaction is. We also receive many complaints nationwide. Many trying to get free stuff and it is not funny. That is why I specifically said I DO NOT WANT ANYTHING FREE. All I wanted is to use my credit the way it is supposed to be done. I bought and returned two items and just wanted to get one at the time and in the future use the rest. Any other credit would allow it unless specified. NOW I want my money back. I will not like this vendor to get my business. If this is not possible, I will allow the business to just keep my money and I will rip my credit sheet and get this over with. It is not so much about the money, it is the principle. I will make sure people in the area know about this experience. If vendor feels like comfortable with their version, maybe they should check or provide video footage and they will realize how it was a bunch of lies.Thank you
Sincerely,
[redacted]
Tri-Essence Care is under different ownership. Please contact Tri-Essence Care at 360-682-6499 or www.triessencecare.com.Thank you,Paula C[redacted]
Dear Better Buisness Bureau of Chicago, I recieved a copy of the complaint made by the customer [redacted]. After inquiring and talking to my staff these are some of the facts I came across. [redacted] visited our store on september 1st 2016 and purchased a [redacted] bracelet and a...
charm. According to the sales lady that assisted him he was shopping for his wife, for an anniversary present. They almost spent almost an hour together trying to find a perfect charm for his wife. He also asked questions about the store return or exchange policy just incase his wife couldnt fit the size of the bracelet or something. He was informed that the store only does exchanges and no refunds. He was very satisfied with the purchase and happy that all the items were personally gift wrapped by the sales person, as requested by him. On september 9th 2016 [redacted] and his wife returned to the store very upset because his wife didnt like the gift. According to the sales rep, that was helping them with the return, his wife was not familiar with the brand and wasnt impressed. After telling her little bit about the brand the sales rep spent almost 30 to 40 minutes showing her different stuff but she wasnt convinced. The couple then ended up taking the store credit for the amount spent. They said that they will come back when they have more time to shop. They were informed that the credit remains valid for 90 days. [redacted] returned to the store on December 16th 2016 to use his store credit which was already expired. The sales rep at the time contacted the assistant manger to get an approval so the expired credit could be used by the customer. Customer was informed that it was ok for him to use the expired store credit and he can get whatever he likes. He then asks to look at the [redacted] jewelry and picks out few things. Few minutes later he started talking to other customers, interrupting their purchases, trying to sell them his store credit so that he could get cash from them. Since the store was packed with customers shopping for Christmas gifts he was going from one person to the other trying to see what they were spending was equal to his store credit or not. After he was kindly asked to stop interrupting the other customers with their purchases, he became very loud and rude toward the staff. At that point he was asked to leave the store since it was causing alot of disruption. He was told to come back when he was ready to use his store credit. He then stood outside the store for few minutes preventing people from coming into the store, telling them not to buy anything from the store, they dont do refunds. At diamonds 4ever we have a buisness motto: A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. We truly value our customers and their concerns. I personally want to apologize to [redacted] for his negative experience at our store. I would like to invite him back to our store to take advantage of the promotion thats going on between now to the 1st of jan and from 6th to the 8th January and to use his store credit toward the promotion and get free piece of jewelry worth upto $65. Im hoping to resolve this issue as soon as I can. Please let me know if there's anything else I can to assist you further. sincerely, store manager, [redacted].
I notified therapist in this case and we were able to identify the problem. Evidently, the person was scheduled prior to obtaining their insurance information. Since out clinic is not contracted for [redacted] patients, the patient should not have been scheduled. I have reversed any charges billed to...
patient to correct this error. I deeply apologize for the misunderstanding and have been happy to be of assistance in this matter. We will be sending out a corrected statement showing the reversal of the charges.Thank you,[redacted], LMFT, co-owner Tri-Essence Care, PLLC