Revdex.com #[redacted] SL # [redacted] – [redacted] – November 7, 2016 I appreciate the opportunity to respond to this complaint. The appraisal order was cancelled by the client on 11/01/2016 as the borrower (complainant) withdrew the loan application. This cancellation initiated a reduction...
of the full fee, only charging for the property inspection. Upon further review, it has been determined that a full discount of the property inspection fee is warranted in this instance as a gesture of superior customer service. The fees associated with the appraisal order were invoiced to the client, therefore, the borrower should reach out to the lender for any reimbursement of funds. Respectfully, Patty C[redacted] Director of Audit and Compliance
Revdex.com #[redacted] SL # [redacted] – [redacted] – November 7, 2016 I appreciate the opportunity to respond to this complaint. The appraisal order was cancelled by the client on 11/01/2016 as the borrower (complainant) withdrew the loan application. This cancellation initiated a reduction...
of the full fee, only charging for the property inspection. Upon further review, it has been determined that a full discount of the property inspection fee is warranted in this instance as a gesture of superior customer service. The fees associated with the appraisal order were invoiced to the client, therefore, the borrower should reach out to the lender for any reimbursement of funds. Respectfully, Patty C[redacted] Director of Audit and Compliance