Tri Star Cabinets & Top Co

Initial Business Response / [redacted] (1000, 5, 2014/06/10) */ Contact Name and Title: [redacted] Sales Mgr Contact Phone: XXX-XXX-XXXX, ext Contact Email: [redacted] @tristarcabinets.com The complaint is regarding "2" hinges that do not line up perfectly on one cabinet We used exposed hinges that were supplied by the customerThese are hinges that are no longer produced and we have not used for over yearsAll current hinges that we now use are concealed(not noticeable when looking at cabinetry) When we did use the exposed type of hinge years ago, we had a standard practice of spacing the hinges 1/4" closer toward the top and bottom edge of doors 10" tall or LESSThis would lessen sagging of the doors by spacing the hinges further apartThe customers doors are 9" tallThis is why the hinges do not line up We will however, send out a service tech to see if he is able to move the hinges that may be off 1/4" or less from being evenThe service order has been initiated and a phone message has already been left at the customers home phone number to contact us Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) If they do what they have said and align the hinges thats what I have been trying to get them to dotime will tell they have not yet set a date for the repair