Tri-Star Nissan

Ref: Revdex.com Case # [redacted] Dear Ms [redacted] This communication is in response to your August 24, letter to Tri Star Nissan, Uniontown, PA regarding Tri Star Uniontown customer [redacted] .Ms [redacted] purchased a used Chevrolet Equinox February 2015.After receiving your letter, Tri Star Uniontown service manager, Dwayne G***i, contacted Ms [redacted] and explained to her that she did have an extended service policy that would cover her oil consumption issueSince the oil consumption issue was originally diagnosed by [redacted] and that location is convenient for Ms [redacted] MrG [redacted] recommended that she return to the Chevrolet dealership with the information on her extended service policy and they would repair the vehicleMrG [redacted] told Ms [redacted] to call him if she had any other questions regarding the extended service policy or the repair.Tri Star Uniontown appreciates Ms [redacted] as a valued customer and wants to ensure her satisfaction.If you have any questions, I can be contacted at [redacted] ***.Sincerely, [redacted] Director of Operations Tri Star Automotive Group

On Fri, Apr 27, at 10:AM, [redacted] *** [redacted] > wrote:On 9-29-at miles [redacted] ** purchased Yokohoma tires from Tri Star NissanOn 2-9-Mr [redacted] returned at miles for an oil change tire rotation and was advised front tires were wearing from over miles until tire rotationMrs [redacted] returned to Tri star on 2-13-complaining of a shake in the steering wheelTires were rebalanced at no cost to customerMrs [redacted] again returned on 4-6-complaining that the back tires failed state inspectionOn inspection the back tires did not fail state inspection, and we offered to inspected the vehicle for her at no cost because she receives free inspectionsCustomer declined to have vehicle inspectedAlso, because customer could not provide a history of tire rotations and the tires show uneven wear from front to back ,which leans to lack of tire rotations the tire supplier declined offering a new set of tiresThank you.Tina K***Service ManagerTri-Star Nissan724-430-

Ref: BBB Case # [redacted] Dear Ms. [redacted] This communication is in response to your June 13, 2016 letter to Tri Star Nissan, Uniontown, PA regarding Tri Star Nissan customer [redacted] In November 2015, Ms. [redacted] purchased a new 2015 Nissan Maxima from Tri Star... Nissan. At the time of delivery, the vehicle only had one key. Tri Star agreed to provide a second key to Ms. [redacted] . Since she was unavailable to get the key from Tri Star Nissan in Uniontown, the key was sent to her with the understanding she would visit her local Nissan dealer and they would program the key at no charge. When Ms. [redacted] went to the out of state dealer for the programing, they charged her $100 which should have been done at no charge by the dealer.When we received your letter, I contacted Ms. [redacted] and explained to her the programing of her key should have been done by the out of state dealer at no charge. Since she was charged $100, as a goodwill offer, Tri Star Nissan will reimburse Ms. [redacted] the $100 she paid to program her key. Additionally, Tri star Nissan will also send her the missing cargo net.Tri Star Auto Group values all customers and is eager to resolve any outstanding issues. We appreciate Ms. [redacted] ’s understanding in this matter. If I can be of any other assistance, please contact me at [redacted] ext. [redacted] Thank you.Sincerely, Jack B***Director of OperationsTri Star Auto Group

Ref: Revdex.com Case# *** - *** ***
Dear Ms*** ***:
"">This communication is in response to your August 21, letter to Tri Star Nissan, Uniontown, PA regarding Tri Star Nissan customer *** ***
Mr*** visited Tri Star Nissan July 17, to have maintenance work completed on his Nissan MaximaThe vehicle was equipped with a modified gas pedalWhen the Tri Star service technician was completed with the maintenance work, he inadvertently hit the modified gas pedal instead of the brake pedal that was in the position of the brake pedalThe vehicle lunged forward hitting a portion of the service facility causing damage to Mr***’s vehicleAt the time of the incident, Tri Star Nissan management explained to Mr*** what happened and apologized to himMr*** was asked if he would consider purchasing another vehicleHe stated he just wanted his vehicle repairedTri Star assumed full responsibility for the damage and agreed to repair the vehicle at no cost to Mr***Due to the age of the vehicle, some parts were not readily available causing a delay in completionThat was explained to Mr, *** prior to receiving the Revdex.com letter
Since receiving your letter, *** ***, Tri Star Body Shop Manager, has been in daily contact with Mr*** providing him updates when his vehicle will be completedIt is anticipated Mr***’s vehicle will be completed Wednesday, August 27, The completed vehicle will be delivered by Tri Star to Mr***’s home
Tri Star Nissan appreciates Mr*** as a valued customer and wants to ensure his satisfaction
If you have any questions, I can be contacted at ###-###-####
Sincerely,
*** ***
Director of Operations
Tri Star Automotive Group

Ref: Revdex.com Case # *** *** ** ***
Dear Ms*** ***This communication is in response to your June 13, letter to Tri Star Nissan, Uniontown, PA regarding Tri Star Nissan customer *** ** ***In November 2015, Ms*** purchased a new
Nissan Maxima from Tri Star NissanAt the time of delivery, the vehicle only had one keyTri Star agreed to provide a second key to Ms***Since she was unavailable to get the key from Tri Star Nissan in Uniontown, the key was sent to her with the understanding she would visit her local Nissan dealer and they would program the key at no chargeWhen Ms*** went to the out of state dealer for the programing, they charged her $which should have been done at no charge by the dealer.When we received your letter, I contacted Ms*** and explained to her the programing of her key should have been done by the out of state dealer at no chargeSince she was charged $100, as a goodwill offer, Tri Star Nissan will reimburse Ms*** the $she paid to program her keyAdditionally, Tri star Nissan will also send her the missing cargo net.Tri Star Auto Group values all customers and is eager to resolve any outstanding issuesWe appreciate Ms. ***’s understanding in this matterIf I can be of any other assistance, please contact me at *** ext*** Thank you.Sincerely,
Jack B***Director of OperationsTri Star Auto Group

Ref: Revdex.com Case # *** *** ***
Dear Ms*** ***This communication is in response to your August 24, letter to Tri Star Nissan, Uniontown, PA regarding Tri Star Uniontown customer *** ***.Ms*** purchased a used Chevrolet Equinox February
2015.After receiving your letter, Tri Star Uniontown service manager, Dwayne G***i, contacted Ms*** and explained to her that she did have an extended service policy that would cover her oil consumption issueSince the oil consumption issue was originally diagnosed by *** *** and that location is convenient for Ms*** MrG*** recommended that she return to the Chevrolet dealership with the information on her extended service policy and they would repair the vehicleMrG*** told Ms*** to call him if she had any other questions regarding the extended service policy or the repair.Tri Star Uniontown appreciates Ms*** as a valued customer and wants to ensure her satisfaction.If you have any questions, I can be contacted at *** *** ***.Sincerely,*** ***
Director of Operations
Tri Star Automotive Group

Ref: Revdex.com Case # ***- *** ***
Dear Ms*** ***:This communication is in response to your September 1, letter to Tri Star Nissan, Uniontown, PA regarding customer *** ***.Mr*** purchased a used Nissan 350Z Roadster
convertible from *** ***, a used car dealer in Uniontown, PA*** *** brought the vehicle in question to Tri Star Nissan on August 29, for repairs to the convertible top*** *** did not notify Tri Star Nissan that the vehicle in for repair had been sold to Mr***.During the week of August 29th, Tri Star Nissan experienced computer issues that delayed diagnosing the convertible top issueWhen Tri Star was made aware that the vehicle in service had been sold to Mr***, once the dealership computer issue was resolved, Mr***’ vehicle diagnosis became a top priorityI personally called Mr*** and apologized for the delay.Tri Star Nissan values all customers and is eager to resolve any outstanding issuesWe appreciate Mr*** understanding in this matterIf I can be of any other assistance, please contact me at ###-###-####Thank you.Sincerely,
Jack ***
Director of Operations
Tri Star Auto Group

Ref: Revdex.com Case # *** - *** *** Dear Ms*** ***:This communication is in response to your August 14, letter to Tri Star Nissan, Uniontown, PA regarding Tri Star Uniontown customer Brian Cavrak.Mr*** purchased a new RAM truck August Tri Star management was not aware
Mr*** was having an issue with parking his truck with a trailer connected to it.After receiving your letter, Tri Star Uniontown service manager, Dwayne G*** contacted Mr*** to set up a service appointment for him to bring his vehicle to Tri star Uniontown to diagnose the problemMr*** stated he would call back MrG*** with a time that would be convenient for Mr*** to visit Tri star UniontownAt that time, it is expected that Mr***’s issue will be resolved.Tri Star Uniontown appreciates Mr*** as a valued customer and wants to ensure his satisfaction.If you have any questions, I can be contacted at *** *** ***.Sincerely,*** *** Director of Operations Tri Star Automotive Grou

On Fri, Apr 27, 2018 at 10:33 AM, [redacted]> wrote:On 9-29-2017 at 20131 miles [redacted] purchased 4 Yokohoma tires from Tri Star Nissan. On 2-9-18 Mr [redacted] returned at 33895 miles for an oil change tire rotation and was advised...

front tires were wearing from over 13000 miles until tire rotation. Mrs [redacted] returned to Tri star on 2-13-18 complaining of a shake in the steering wheel. Tires were rebalanced at no cost to customer. Mrs. [redacted] again returned on 4-6-18 complaining that the 2 back tires failed state inspection. On inspection the 2 back tires did not fail state inspection, and we offered to inspected the vehicle for her at no cost because she receives free inspections. Customer declined to have vehicle inspected. Also, because customer could not provide a history of tire rotations and the tires show uneven wear from front to back ,which leans to lack of tire rotations the tire supplier declined offering a new set of tires. Thank you.Tina K[redacted]Service ManagerTri-Star Nissan724-430-1920

Ref: Revdex.com Case # [redacted]- [redacted] Dear Ms. [redacted]:This communication is in response to your September 1, 2016 letter to Tri Star Nissan, Uniontown, PA regarding customer [redacted].Mr. [redacted] purchased a used 2009 Nissan 350Z Roadster convertible from [redacted], a...

used car dealer in Uniontown, PA. [redacted] brought the vehicle in question to Tri Star Nissan on August 29, 2016 for repairs to the convertible top. [redacted] did not notify Tri Star Nissan that the vehicle in for repair had been sold to Mr. [redacted].During the week of August 29th, Tri Star Nissan experienced computer issues that delayed diagnosing the convertible top issue. When Tri Star was made aware that the vehicle in service had been sold to Mr. [redacted], once the dealership computer issue was resolved, Mr. [redacted]’ vehicle diagnosis became a top priority. I personally called Mr. [redacted] and apologized for the delay.Tri Star Nissan values all customers and is eager to resolve any outstanding issues. We appreciate Mr. [redacted] understanding in this matter. If I can be of any other assistance, please contact me at ###-###-####. Thank you.Sincerely,Jack [redacted] Director of Operations Tri Star Auto Group

Be very careful dealing with these people. Scrutinize your paperwork before you sign. They add on items and try to distract you as your signing a mountain of paperwork. They tell you about a lockout program among several that sounds like they are giving you for buying a vehicle but once in the finance office you see you are paying for them. The General manager Tom M[redacted] is never there if he exists. They have a program where you can get $100 for sending them people who buy a vehicle. I sold 2 doing this and never received a dime ?

Ref: Revdex.com Case # [redacted] Dear Ms. [redacted]This communication is in response to your June 13, 2016 letter to Tri Star Nissan, Uniontown, PA regarding Tri Star Nissan customer [redacted]In November 2015, Ms. [redacted] purchased a new 2015 Nissan Maxima from Tri Star...

Nissan. At the time of delivery, the vehicle only had one key. Tri Star agreed to provide a second key to Ms. [redacted]. Since she was unavailable to get the key from Tri Star Nissan in Uniontown, the key was sent to her with the understanding she would visit her local Nissan dealer and they would program the key at no charge. When Ms. [redacted] went to the out of state dealer for the programing, they charged her $100 which should have been done at no charge by the dealer.When we received your letter, I contacted Ms. [redacted] and explained to her the programing of her key should have been done by the out of state dealer at no charge. Since she was charged $100, as a goodwill offer, Tri Star Nissan will reimburse Ms. [redacted] the $100 she paid to program her key. Additionally, Tri star Nissan will also send her the missing cargo net.Tri Star Auto Group values all customers and is eager to resolve any outstanding issues. We appreciate Ms. [redacted]’s understanding in this matter. If I can be of any other assistance, please contact me at [redacted] ext. [redacted] Thank you.Sincerely, Jack B[redacted]Director of OperationsTri Star Auto Group

Ref: Revdex.com Case # [redacted] Dear Ms. [redacted]This communication is in response to your August 24, 2015 letter to Tri Star Nissan, Uniontown, PA regarding Tri Star Uniontown customer [redacted].Ms. [redacted] purchased a used Chevrolet Equinox February 2015.After receiving your...

letter, Tri Star Uniontown service manager, Dwayne G[redacted]i, contacted Ms. [redacted] and explained to her that she did have an extended service policy that would cover her oil consumption issue. Since the oil consumption issue was originally diagnosed by [redacted] and that location is convenient for Ms. [redacted] Mr. G[redacted] recommended that she return to the Chevrolet dealership with the information on her extended service policy and they would repair the vehicle. Mr. G[redacted] told Ms. [redacted] to call him if she had any other questions regarding the extended service policy or the repair.Tri Star Uniontown appreciates Ms. [redacted] as a valued customer and wants to ensure her satisfaction.If you have any questions, I can be contacted at [redacted].Sincerely,[redacted] Director of Operations Tri Star Automotive Group

Ref: Revdex.com Case # [redacted] - [redacted]
Dear Ms. [redacted]:This communication is in response to your August 14, 2015 letter to Tri Star Nissan, Uniontown, PA regarding Tri Star Uniontown customer Brian Cavrak.Mr. [redacted] purchased a new RAM truck August 2015. Tri Star...

management was not aware Mr. [redacted] was having an issue with parking his truck with a trailer connected to it.After receiving your letter, Tri Star Uniontown service manager, Dwayne G[redacted] contacted Mr. [redacted] to set up a service appointment for him to bring his vehicle to Tri star Uniontown to diagnose the problem. Mr. [redacted] stated he would call back Mr. G[redacted] with a time that would be convenient for Mr. [redacted] to visit Tri star Uniontown. At that time, it is expected that Mr. [redacted]’s issue will be resolved.Tri Star Uniontown appreciates Mr. [redacted] as a valued customer and wants to ensure his satisfaction.If you have any questions, I can be contacted at [redacted].Sincerely,[redacted] Director of Operations Tri Star Automotive Grou

Review: They won't repair the problem with my vehicle which is covered under a factory warrantyDesired Settlement: Fix my four wheel drive so I can park my trailer in reverse

Business

Response:

Ref: Revdex.com Case # [redacted] - [redacted] Dear Ms. [redacted]:This communication is in response to your August 14, 2015 letter to Tri Star Nissan, Uniontown, PA regarding Tri Star Uniontown customer Brian Cavrak.Mr. [redacted] purchased a new RAM truck August 2015. Tri Star management was not aware Mr. [redacted] was having an issue with parking his truck with a trailer connected to it.After receiving your letter, Tri Star Uniontown service manager, Dwayne G[redacted] contacted Mr. [redacted] to set up a service appointment for him to bring his vehicle to Tri star Uniontown to diagnose the problem. Mr. [redacted] stated he would call back Mr. G[redacted] with a time that would be convenient for Mr. [redacted] to visit Tri star Uniontown. At that time, it is expected that Mr. [redacted]’s issue will be resolved.Tri Star Uniontown appreciates Mr. [redacted] as a valued customer and wants to ensure his satisfaction.If you have any questions, I can be contacted at [redacted].Sincerely,[redacted] Director of Operations Tri Star Automotive Grou

Review: I purchased a brand new Nissan Maxima from this location. I received only one key when the car was delivered. The dealer sent another key, but I had to pay another $100 to get the key cut and programmed at another Nissan dealer. Tri Star Nissan stated that is would be free to program because the car is still under warranty, however this was not the case. The other Nissan dealer said that would only apply if the key was defective, so I had to pay to replace the key that should have been provided to me when I purchased the 29K vehicle. Furthermore, the vehicle did not have any cargo nets in the car. These items are standard but missing from this brand new purchase.Desired Settlement: I would like to be reimbursed for the money I had to spend on a new key that should have been provided to me when the car was delivered I would also like to have the cargo nets that belong in the trunk of the car, because they are also missing.

Business

Response:

Ref: Revdex.com Case # [redacted] Dear Ms. [redacted]This communication is in response to your June 13, 2016 letter to Tri Star Nissan, Uniontown, PA regarding Tri Star Nissan customer [redacted]In November 2015, Ms. [redacted] purchased a new 2015 Nissan Maxima from Tri Star Nissan. At the time of delivery, the vehicle only had one key. Tri Star agreed to provide a second key to Ms. [redacted]. Since she was unavailable to get the key from Tri Star Nissan in Uniontown, the key was sent to her with the understanding she would visit her local Nissan dealer and they would program the key at no charge. When Ms. [redacted] went to the out of state dealer for the programing, they charged her $100 which should have been done at no charge by the dealer.When we received your letter, I contacted Ms. [redacted] and explained to her the programing of her key should have been done by the out of state dealer at no charge. Since she was charged $100, as a goodwill offer, Tri Star Nissan will reimburse Ms. [redacted] the $100 she paid to program her key. Additionally, Tri star Nissan will also send her the missing cargo net.Tri Star Auto Group values all customers and is eager to resolve any outstanding issues. We appreciate Ms. [redacted]’s understanding in this matter. If I can be of any other assistance, please contact me at [redacted] ext. [redacted] Thank you.Sincerely, Jack B[redacted]Director of OperationsTri Star Auto Group

Review: On July 17, 2014, I took my Nissan Altima to Tri-Star for some routine maintenance issues--plugs, radiator flush, etc. I suffered a stroke several years ago, and have a modified gas pedal. When the car was finished, the technician was delivering it to me and pressed the gas pedal instead of the brake, doing extensive body damage to multiple panels. As of today, August 20, 2014, I still don't have the car back. I've been very patient and have been put off on several different occasions. Last week I was told I'd receive the car back on Thursday or Friday. Today when I called I was told that I wouldn't have the car until next week. They would not offer me a replacement car with the modifications I needed, so I have been without a vehicle since July 21, 2014.Desired Settlement: I would like my car back, fully repaired, immediately, delivered to my home address. If Tri-Star can't return the car to me in a repaired condition, I want a replacement Altima, new or late model with the proper modifications made to the steering wheel and gas pedal. For my trouble, I'd Tri-Star to offer a full lifetime warranty on all repairs--Nissan's Gold Security Plus Vehicle Protection Plan.

Business

Response:

Be very careful dealing with these people. Scrutinize your paperwork before you sign. They add on items and try to distract you as your signing a mountain of paperwork. They tell you about a lockout program among several that sounds like they are giving you for buying a vehicle but once in the finance office you see you are paying for them. The General manager Tom M[redacted] is never there if he exists. They have a program where you can get $100 for sending them people who buy a vehicle. I sold 2 doing this and never received a dime ?

Review: A 2009 Nissan 350z Roadster was delivered to the dealership on Monday August 29 2016 for repair issues related to the mechanism of the convertible top. On Monday afternoon the dealership advised that the diagnostic computer system was not working and would be up and running Tuesday the 30th and the car would be checked then, that was not the case. Wednesday the 31st the car was still not diagnosed. On Thursday September 1st I called the dealership only to be placed into voicemail 4 different times. Finally after numerous attempts I received a callback and was informed the car was still not diagnosed and would be looked at on the afternoon of Thursday September 1, 2016.Desired Settlement: From the beginning I have wanted the car repaired in a timely manner. To me sitting in a shop and not being looked at for over 4 days is not timely. If there are computer issues beyond those stated the consumer should be made aware of such issue.

Business

Response:

Ref: Revdex.com Case # [redacted]- [redacted] Dear Ms. [redacted]:This communication is in response to your September 1, 2016 letter to Tri Star Nissan, Uniontown, PA regarding customer [redacted].Mr. [redacted] purchased a used 2009 Nissan 350Z Roadster convertible from [redacted], a used car dealer in Uniontown, PA. [redacted] brought the vehicle in question to Tri Star Nissan on August 29, 2016 for repairs to the convertible top. [redacted] did not notify Tri Star Nissan that the vehicle in for repair had been sold to Mr. [redacted].During the week of August 29th, Tri Star Nissan experienced computer issues that delayed diagnosing the convertible top issue. When Tri Star was made aware that the vehicle in service had been sold to Mr. [redacted], once the dealership computer issue was resolved, Mr. [redacted]’ vehicle diagnosis became a top priority. I personally called Mr. [redacted] and apologized for the delay.Tri Star Nissan values all customers and is eager to resolve any outstanding issues. We appreciate Mr. [redacted] understanding in this matter. If I can be of any other assistance, please contact me at ###-###-####. Thank you.Sincerely,Jack [redacted] Director of Operations Tri Star Auto Group

Review: On February 16, 2015 my mother and I purchased a 2012 Chevrolet Equinox from Tri Star Nissan in Uniontown shortly after the purchase the engine light came on I taken the vehicle back to get the oil changed at the scheduled time I asked them to check and see why the check engine light was on and they told me they couldn't do it because they didn't deal with that type of vehicle all their equipment was for chysler vehicles only so I taking the Equinox to another shop and they was able to get the check engine light off for a few minutes and it came right back on so I had them to put it on the hand held diagnostic it gave a code not tell what was wrong with it so they said that I might have to see if it will clear itself. I taking the vehicle back for the second oil change that was do they changed to oil but not the filter a couple weeks later the vehicle start cutting off but would start back up and sometime when I would put it in gear it would act like it wanted to cut off but wouldn't a couple of weeks went pass and it start going hay wire and just stopped completely I had it towed to [redacted] on [redacted] Pittsburgh Pa August 2015 the mechanic there said that their wasn't any oil in it and I could not understand that because it just got changed in June 2015 and there is no oil leaks.Desired Settlement: Exchange for a different vehicle

Business

Response:

Ref: Revdex.com Case # [redacted] Dear Ms. [redacted]This communication is in response to your August 24, 2015 letter to Tri Star Nissan, Uniontown, PA regarding Tri Star Uniontown customer [redacted].Ms. [redacted] purchased a used Chevrolet Equinox February 2015.After receiving your letter, Tri Star Uniontown service manager, Dwayne G[redacted]i, contacted Ms. [redacted] and explained to her that she did have an extended service policy that would cover her oil consumption issue. Since the oil consumption issue was originally diagnosed by [redacted] and that location is convenient for Ms. [redacted] Mr. G[redacted] recommended that she return to the Chevrolet dealership with the information on her extended service policy and they would repair the vehicle. Mr. G[redacted] told Ms. [redacted] to call him if she had any other questions regarding the extended service policy or the repair.Tri Star Uniontown appreciates Ms. [redacted] as a valued customer and wants to ensure her satisfaction.If you have any questions, I can be contacted at [redacted].Sincerely,[redacted] Director of Operations Tri Star Automotive Group