Date: June 22, 2015 To: [redacted] From: [redacted] Tri-Star Self Storage [redacted] RE: COMPLAINT REPORTS D TO Revdex.com BY [redacted] Dear Sir/ Madam: We received notice that the above...
referenced individual filed a complaint against one of our properties and this is a statement of facts that was followed according to procedures and policies within our company. Mr. [redacted] became delinquent on his unit on February the 1. We mailed via regular mail, a late letter on February 10th notifying the tenant the status of his delinquent unit. The tenant called in on the 16th of February reporting that he would make a payment on the 20th of February. We did not receive any payment on this clay. March rent became due on the which now he has become delinquent for the second month. We received a call from the tenant on the 6 of March stating that he needed more Time to make his payment. The manager on the site in which he has his stored goods informed him that he was now in a situation that his unit will be going into auction status. She also informed him to call in to find out the amount due because the amount will change once the unit was prepared for auction. On March 13th the tenant came in and made a payment of $110. Which left him a delinquent balance owed of $90 (his rent is $70 per month) of which still made his rent behind a partial for February and the full month of March. Our policy is we cut locks to prepare for auction on the first of the second month that a tenant becomes delinquent. We cut the lock on the tenants unit on April 20th arid noted the visible Inventory on the back of the tenant's ledger. A certified letter was mailed to the tenant to notify the amount due and you will find this included in the paperwork attached. We received a signed green card; this is also attached to this certified letter verifying this notice was received at the address posted on the mailing, On April 24" the manager notified the tenant to make payments to reduce the amount he owed and any balance owing the unit wau d still be sold in auction. We received a payment of $180 on April 24th that left the tenant owing a balance of $84.50 ($14,50 March rent, $70 for April rent). On May 8th, Mr. [redacted] tame in and notified the manager that he would make a $100 payment on Sunday. Monday morning there was rt0 follow-through on the promise to pay. On May 20th the tenant was called but no answer, we mailed a notice of claim reporting to the tenant via regular mail to the last known address that his unit would be sold in an auction on May 29Th at fpm On June 1* the manager received a call from the tenant asking the balance due on the unit. She informed him that his unit sold in an auction the Friday prior to his call. The tenant asked for his personal effects. Manager informed him that if the buyer left these things behind that we would let him know. On June 9th we received a letter dropped in our mail slot from tenant stating that he filed a complaint with the [redacted]. We have 9 statement from tenant which is attached to this statement that he claims that his mail changed and any mail we sent was held up at the post office so he received no notice about the status of his unit. Unfortunately, we did not receive a notice of any change of address and we have no control over the handling of mall from the USPS. We have also included the statement where he was aware that the lock was cut from his unit and knew about it being in auction status. We handled Mr. [redacted] with the upmost respect and care to keep him notified and aware of the status of his unit, As you will find attached copies of his records that he has with us and our continued support to keep him accommodated to the best of our ability. We do believe that the failure to notify us of the new address from the tenant and the postal service holding the tenants mail is where the problem lies. Had the tenant turned in a change of address farm we would have mailed all notices to the address directly and it wouldn't have been held up at the post office. We look to provide the best service to our tenants as you notice our track record in the years of service that we have provided our customers. We treat them all respectfully and on the same rules, policies and procedures. Sincerely, [redacted] Managing Partner
Date: June 22, 2015 To: [redacted] From: [redacted] Tri-Star Self Storage [redacted] RE: COMPLAINT REPORTS D TO Revdex.com BY [redacted] Dear Sir/ Madam: We received notice that the above...
referenced individual filed a complaint against one of our properties and this is a statement of facts that was followed according to procedures and policies within our company. Mr. [redacted] became delinquent on his unit on February the 1. We mailed via regular mail, a late letter on February 10th notifying the tenant the status of his delinquent unit. The tenant called in on the 16th of February reporting that he would make a payment on the 20th of February. We did not receive any payment on this clay. March rent became due on the which now he has become delinquent for the second month. We received a call from the tenant on the 6 of March stating that he needed more Time to make his payment. The manager on the site in which he has his stored goods informed him that he was now in a situation that his unit will be going into auction status. She also informed him to call in to find out the amount due because the amount will change once the unit was prepared for auction. On March 13th the tenant came in and made a payment of $110. Which left him a delinquent balance owed of $90 (his rent is $70 per month) of which still made his rent behind a partial for February and the full month of March. Our policy is we cut locks to prepare for auction on the first of the second month that a tenant becomes delinquent. We cut the lock on the tenants unit on April 20th arid noted the visible Inventory on the back of the tenant's ledger. A certified letter was mailed to the tenant to notify the amount due and you will find this included in the paperwork attached. We received a signed green card; this is also attached to this certified letter verifying this notice was received at the address posted on the mailing, On April 24" the manager notified the tenant to make payments to reduce the amount he owed and any balance owing the unit wau d still be sold in auction. We received a payment of $180 on April 24th that left the tenant owing a balance of $84.50 ($14,50 March rent, $70 for April rent). On May 8th, Mr. [redacted] tame in and notified the manager that he would make a $100 payment on Sunday. Monday morning there was rt0 follow-through on the promise to pay. On May 20th the tenant was called but no answer, we mailed a notice of claim reporting to the tenant via regular mail to the last known address that his unit would be sold in an auction on May 29Th at fpm On June 1* the manager received a call from the tenant asking the balance due on the unit. She informed him that his unit sold in an auction the Friday prior to his call. The tenant asked for his personal effects. Manager informed him that if the buyer left these things behind that we would let him know. On June 9th we received a letter dropped in our mail slot from tenant stating that he filed a complaint with the [redacted]. We have 9 statement from tenant which is attached to this statement that he claims that his mail changed and any mail we sent was held up at the post office so he received no notice about the status of his unit. Unfortunately, we did not receive a notice of any change of address and we have no control over the handling of mall from the USPS. We have also included the statement where he was aware that the lock was cut from his unit and knew about it being in auction status. We handled Mr. [redacted] with the upmost respect and care to keep him notified and aware of the status of his unit, As you will find attached copies of his records that he has with us and our continued support to keep him accommodated to the best of our ability. We do believe that the failure to notify us of the new address from the tenant and the postal service holding the tenants mail is where the problem lies. Had the tenant turned in a change of address farm we would have mailed all notices to the address directly and it wouldn't have been held up at the post office. We look to provide the best service to our tenants as you notice our track record in the years of service that we have provided our customers. We treat them all respectfully and on the same rules, policies and procedures. Sincerely, [redacted] Managing Partner