Tri-State Building Specialties Inc.

very very happy I love my sunroom
please with my entire experiencethe work was completed in a timely and
efficiente mannerI would recommend tri- state to any of our friend and famility

Dom W, who responded to the original complaint is not a liar. Tri-State Building Specialties which traded under Design Concepts back in the 90's was owned by George M. In approximate Ownership change from George M to David C.
Mr*** stop payment on check in when the room was installed do to the fact the base track that is attached to the existing concrete leak. The track was resealed and no leaks. Mr*** contact us last year stated the roof leak. The sunroom has not been leaking since the day it was installedAs stated after years there is no warranty. That is why MrDom W charge for a service to Mr***'s home. The Service person told Mr*** that there was a bigger issue then just re-caulking the roof. Mr*** was told that the existing siding was an issue. Steve K (service person) did recaulk the roof used tubes to reseal the roof The existing siding needs to be removed and reinstalled and the siding around the windows needs to be either caulked or flashed or both. I'm not sure if the existing siding can be matched The existing house wall after year and new windows installed are not our responiblity

We contracted with Tristate to build a three-season sunroom on top of an existing deck After having altready spoken to a salesman from a different company who had spent most of the time explaining why all other companies but his did a terrible job we were prepared for the worst when the Tristate rep came to our house He was very professional and did everything that he could to design the exact room that we wanted while keeping within our budget He told us exactly when construction would begin and what to expect at each stage and it all happened as he said it would The room was constructed by one individual, ***, who was extremely competent, thorough and professional He also did the electrical work, which included installing perhaps outlets, two ceiling fans, an outdoor light and an outside outlet The electrical work all passed our towns rigid electrical inspection with flying colors *** only had help the day the roof panels were installed The total time for the entire project was days All construction debris was removed each day In all we are extremely pleased with this new addition to our house and would highly recommend Tristate to anyone considering a similar project

We were very pleased with our entire experienceThe work was completed in a timely and efficient mannerWe would certainly not hesitate to highly recommend Tri-State to any of our friends and neighborsOur only regret is that we didn't have this job done ten years ago

Complaint: [redacted]
I am rejecting this response because:
This company Tri-State Building Specialties, from the very beginning has done nothing but lie to your office. They first state that Design Concepts installed the room and that it was out of business. I provided proof that Tri-State was the company that did the install. I provided proof that the room leaked from the day they installed it. Tri-State had no problem charging me $150.00 to reseal the room back on 08/08/2014. At no time did they bring up any of the things they are now bringing up to cover themselves. Tri-State thinks they can continue to make stuff up to cover up what damage they have now done to my property. They think if they send me back the money they charged me that this will relieve them of any and all liability. I will not accept them sending me my money back and allow them to walk away and continue to  make up stuff to cover themselves. I am asking that your office continue to force them to fix the problem and I am asking that you not believe anything they say. Once a company gets caught in a lie then everything and anything they say should be considered suspect.
Regards,
[redacted]

As of today, we had the installer of the room go out this am. We found that the screen had pulled away a bit at the bottom of the door and we rescreened it. The existing deck has a pitch to it which is why the door does not close on its own. W think we were able to remedy this to the homeowner's satisfaction bu will not know until he returns to the property. We found some debris in the corners, removed same and removed and recaulked the corners. We applied a product called peel and seal to the whole mentioned as well as a couple of other areas. We caulked the right seam (if looking out from the house). We also went around to all screened areas and tightened up anywhere where we thought it was loose or could become loose.  While we did attempt to schedule this servive in, we were working very late (after8pm) on the project we were finishing when we were attmpting to get these issues rectified. We warranty all of our work. We took the position that this was not an emergency service since, it is our impression, this is not the primary residence and the repairs were minor in nature. It is our busy season and we were trying to fit this in between projects as, this is the 1st season since 2008 that we have had such an influx of work and were trying to balance it all. It is unfortunate that we were not able toaddress Mr. [redacted] concerns within a time period that met his satisfaction and he felt it necessary to involve The Revdex.com. I would like to take the opportunity to remind Mr. [redacted] that , when he had a water issue in his house that was found to be completly unrelated to our work, we were out to his property on the day he requested with a crew and even folloed up, with no response from him on record. I would like to provide my cell #-[redacted] if Mr. [redacted] has any further issues with the screenroom in the future.

BetterBusiness Bureau1262Whitehorse Hamilton Square Rd #202Hamilton Township NJ  08690 Re:  [redacted]        [redacted]        [redacted] ...

[redacted] Statement of Facts:1:  Job contract date 6-30-20032:  Total cost of contract $40,000.00  not $68,000.003:  Permits filed - all inspection done - final      C.O issued by town4:  Tri-State Building Specialties built the     conservatory not the raised patio and steps going to        conservatory.  Raised patio done by other under Mr. [redacted]     direction. Nature of issue.1:  Roof leaking2:  First time contact about roof issues winter      of 2014.  Mr. [redacted] called.  Mr. [redacted] and Mrs. [redacted] divorced. Cause of Leak.   The raised paver patio has settled causingwater to run under the conservatory and pool in footings.  Over time the excessive water going under theconservatory has caused the conservatory footings to sink.  The footing sinking caused the conservatory tosettle causing a roof leak.  Course of Action:  Inspections by [redacted] and Tri-State Building Specialties.When Mr. [redacted] first contacted Tri-State Building Specialties, Mr. [redacted] gavehim the phone number to [redacted].   This was done since Tri-State BuildingSpecialties no longer handles conservatories. The original manufacturer of the conservatory was [redacted].  This company no longer exists.  [redacted] deals with amanufacturer in England so they would be able to get parts to service theconservatory.  [redacted] wascontacted by both Tri-State Bld and Mr. [redacted].  [redacted] went to job and reported thatthe conservatory has settling do to the fact that the raised patio is pitchingback towards the conservatory and water from rain, snow and ice is poolingunder the conservatory and the conservatory footings have settled.  [redacted] advised Mr. [redacted] tocontact his homeowner’s insurance company due to the nature of the problem. Inspection done by [redacted] of Tri-State Building Specialties.  On 11-12-14, [redacted] inspected the conservatory.  Mr. [redacted] spent about 4 hours to inspect the conservatory.  Listed below are the findings of saidinspection.   The conservatory is raised about 36"above grade and built on pier footings. When Mr. [redacted] went under the conservatory he could see where the waterwas been pooling on conservatory footings. Two footings have settled over 3" inches.   The galvanized tecos used to attach thepressure treated post to the concrete footings where rusted anddeteriorated.   Mr. [redacted] also noticedthat the back side of the skirting was also wet and showing signs of excesswater.  The skirting is not a structuralpart of the conservatory, it is simply to cover below the conservatory to theground.  The skirting is made of pressuretreated plywood with a concrete stucco finish. Mr. [redacted] then examined the exterior of the conservatory where the waterwas pooling under the conservatory.  Thearea adjacent the pooling water is a raised concrete paver patio with paversteps leading to the conservatory.  Theraised patio and steps where not done by Tri-State Building Specialties.  The raised patio was installed using theconservatory skirting as support.  Theraised patio has settled from 3" to 6" causing water to run under theconservatory, thus causing water to pool. The raised patio is also being undermined by this excess water causingthe steps to settle.   Conclusion of findings: Mr. [redacted] feels that this should be covered under warranties.  The roof leak was caused be the settling ofthe raised paver patio which directly caused water to run under and pool on theconservatory footings.  Even if there wasa warranty it would not be covered.  **gave a 10 mfr parts warranty.  Thiswarranty covered failed parts under normal circumstances.  ** is no longer in business and if they wherethey would not consider this a warranty issue.   Mr. [redacted] contacted an attorney, Mr. [redacted] Attorney of Law in [redacted].  Mr. [redacted] spoke and sent pictures to both Mr.[redacted] and Mr. [redacted] and reported his findings.    Tri-State Building Specialties’ position is that this is not a warranty issue,  Also as of now, by our attorney direction,there is a liability issue,  In order to fix the conservatory the problems with the raised paver patio needs to beaddressed.  Also the conservatory is over 14 years old, and again the installation of the raised patio has caused all the problems.  Again, Tri-State BuildingSpecialties did not install the raised patio. Tri-State Building Specialties cannot fix another company’s work. The estimate cost to raise the conservatory, repair the roof and address the backwall water damage ranges from 5000.00 to 10,000.00  However to try to fix the conservatorywithout addressing the raised patio is only a "bandaid" fix.     Sincerely Tri-State Building Specialties

As of today, we had the installer of the room go out this am. We found that the screen had pulled away a bit at the bottom of the door and we rescreened it. The existing deck has a pitch to it which is why the door does not close on its own. W think we were able to remedy this to the homeowner's...

satisfaction bu will not know until he returns to the property. We found some debris in the corners, removed same and removed and recaulked the corners. We applied a product called peel and seal to the whole mentioned as well as a couple of other areas. We caulked the right seam (if looking out from the house). We also went around to all screened areas and tightened up anywhere where we thought it was loose or could become loose.  While we did attempt to schedule this servive in, we were working very late (after8pm) on the project we were finishing when we were attmpting to get these issues rectified. We warranty all of our work. We took the position that this was not an emergency service since, it is our impression, this is not the primary residence and the repairs were minor in nature. It is our busy season and we were trying to fit this in between projects as, this is the 1st season since 2008 that we have had such an influx of work and were trying to balance it all. It is unfortunate that we were not able toaddress Mr. [redacted] concerns within a time period that met his satisfaction and he felt it necessary to involve The Revdex.com. I would like to take the opportunity to remind Mr. [redacted] that , when he had a water issue in his house that was found to be completly unrelated to our work, we were out to his property on the day he requested with a crew and even folloed up, with no response from him on record. I would like to provide my cell #-[redacted] if Mr. [redacted] has any further issues with the screenroom in the future.

We had Tri State construct a 14x12 sun room on our existing deck in Shore Acres. From the time we meet with Dominick [redacted] we felt this company was honest and reliable . We also felt that they sold and installed a top of the line product.Well we couldn't be more satisfied with the room,the ease of opening and closing the windows and the heat pump they installed which keeps it cool in the summer and warm in the winter. The workers put a full day in and couldn't be nicer. Us living up north and not having time to run down the shore to do all the paper work, Tri State took care of everything from start to finish..The summer they installed it came Sandy that fall. The room didn't budge, the pull down screens were fine and no leaks. I would highly recommend Tri State to anyone who is looking to add a sun room . We spend most of our time in our room and couldn't be happier.

Stay Away from this company!!!! Paid them 31K for a sunroom, Had a later problem with a very bad water leak into my home. To date I have made a total of 9, nine, phone calls TRYING to get Tri State to honor their warranty work. I have gotten only promises! The water continues to damage the interior of my home. Don't expect to get ANY satisfaction on possible call-backs!!!possible after they get their money, to get them to return for any type of call-backs problem. The warranty is useless!!!

My husband and I purchased a sunroom from Tri-State. The process was effortless, the communication constant and the install a breeze. We LOVE our sunroom!

Review: purchased a three season room from this company they came out and resealed it because it was leaking when it rained 08/18/14. It is still leaking and they keep telling me they will call me back when they will be out but never call me back to make an appointment, they have now stopped returning my calls.Desired Settlement: repair the leaking condition

Business

Response:

Sunroom was purchased back on 3/31/1993. on or around 8/7/2014, we had correspondence with Mr. [redacted] about an issue with his sliding door (which was addressed) and about a leak at the connection of the roof to the existing house wall. Mr. [redacted] provided photos of the issues. There was a concern about leaking on the skylites as well and I think that was addressed also. As a courtesy, we offered to send a repairman out at a cost of 150.00 and 1 was dispatched on 8/8/14. During that service, it was discovered that windows above said sunroom were somewhat recently installed and water was getting in around windows. This is an older home with cedar shakes siding. Mr. [redacted] was advised that he should look into getting home resided and water was penetrating the siding and getting very soft. Mr. [redacted] started to contact us about it leaking again. AT this time, Mr. [redacted] has been advised that the company who installed the windows should be contacted and assess the situation. Until that happens, we hold the position that we will not offer any more courtesy service on a room constructed over 20 years ago that has a leak as a result of faulty window installation. One other important, this room was installed by Design Concepts, a company no longer doing business, and this complaint should not be on our Revdex.com of NJ record.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: this is not true the windows have been installed before the installation of the sunroom. The room was installed by Tri-State Building Specialties / Design Concepts I still have the contract and the receipt. This company is telling you nothing but a lie.

Business

Response:

We still strongly believe that the windows above the sunroom were installed after our sunroom. The room is over 22 years old, and the cedar shake siding, well older then that, living out its life expectancy. The room did not experience any leaking, to our knowledge over the entire 22 years. The existing sidings has age/ weathered gaps in it ranging from 1/4"-3/8", thus allowing additional water to get behind our flashing and get into the room, to go along with the water that was getting behind the window gaps (which we caulked). This siding weathering is not covered under warranty, and we feel strongly that we should not have a formal Revdex.com complaint lodged against us because of it. The siding replacement is needed and not our responsibility. There is a southern exposure where the room is and the siding above it that is contributing to said weathering. The homeowner maintains a responsibility for maintenance and upkeep on the siding. We are willing to perform a courtesy service, but will not accept any liability.

Consumer

Response:

Review: [redacted]

I am rejecting this response because they installed this 3 season room and they came back and sealed it and charged me and now that they have damaged my home because it is now leaking again, and the fact they are coming up with a story and lying about the company name at the time they should be fined and be forced to fix all of the damage. I am forwarding the info that you have requested to your office today. I want to thank your office in advance for your help.

Regards,

Business

Response:

We will set a time to go and inspect Mr. [redacted] sunroom. David C will go and inspect the sunroom to see why roof attachment is leaking. As state early the sunroom is over 23 old. There is not a lifetime warranty that cover roof leaks. Response to paper work that was forward to us.Temo mfr. warranty roof covered for 15 years

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This business does not state if they are going to fix the problems or just come and look. They have already sent someone to LOOK!! at the problem and they LIED to you as to what was causing the problem. I think they are just trying to now make up another reason for the failure of the roof and fix nothing. If they are going to come and fix the problem then I have no problem with that. I want to thank you the Revdex.com for your assistance and do hope this company is willing to fix the problem

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

We contracted with Tristate to build a three-season sunroom on top of an existing deck. After having altready spoken to a salesman from a different company who had spent most of the time explaining why all other companies but his did a terrible job we were prepared for the worst when the Tristate rep came to our house. He was very professional and did everything that he could to design the exact room that we wanted while keeping within our budget. He told us exactly when construction would begin and what to expect at each stage and it all happened as he said it would. The room was constructed by one individual, [redacted], who was extremely competent, thorough and professional. He also did the electrical work, which included installing perhaps 10 outlets, two ceiling fans, an outdoor light and an outside outlet. The electrical work all passed our towns rigid electrical inspection with flying colors. [redacted] only had help the day the roof panels were installed. The total time for the entire project was 10 days. All construction debris was removed each day. In all we are extremely pleased with this new addition to our house and would highly recommend Tristate to anyone considering a similar project.

I paid $50K for my sunroom which was way beyond what I ever wanted to spend but I was very happy with the ultimate outcome. The process is slow in the beginning but once they get rolling it comes together quick. My sunroom came out great and I look forward to using it for decades to come. Everyone who has seen it has agreed on beauty of it. I am getting the floors done now (this company doesn't do that) and I am very excited to see the final product.
I have two words of caution:
1. Getting charged extra for a small design change (the way they designed the steps wasn't to my liking).
2. Communication of installer and scheduler are NOT on the same page. I would arrange my schedule from the scheduler/project manager but the installer wouldn't come until hours later or not even come that day.

Review: This company does not show fix warranty items from their installation. Theyhave said they would fix on 2 occasions and have not shown. Now they do not respond to emails or calls.Repairs need:The water doesn't flow into the gutter----it drops down before it The right corner seam leaks---(looking out of the house)The screen door does not close on it's ownDesired Settlement: Fix the problem

Business

Response:

As of today, we had the installer of the room go out this am. We found that the screen had pulled away a bit at the bottom of the door and we rescreened it. The existing deck has a pitch to it which is why the door does not close on its own. W think we were able to remedy this to the homeowner's satisfaction bu will not know until he returns to the property. We found some debris in the corners, removed same and removed and recaulked the corners. We applied a product called peel and seal to the whole mentioned as well as a couple of other areas. We caulked the right seam (if looking out from the house). We also went around to all screened areas and tightened up anywhere where we thought it was loose or could become loose. While we did attempt to schedule this servive in, we were working very late (after8pm) on the project we were finishing when we were attmpting to get these issues rectified. We warranty all of our work. We took the position that this was not an emergency service since, it is our impression, this is not the primary residence and the repairs were minor in nature. It is our busy season and we were trying to fit this in between projects as, this is the 1st season since 2008 that we have had such an influx of work and were trying to balance it all. It is unfortunate that we were not able toaddress Mr. [redacted] concerns within a time period that met his satisfaction and he felt it necessary to involve The Revdex.com. I would like to take the opportunity to remind Mr. [redacted] that , when he had a water issue in his house that was found to be completly unrelated to our work, we were out to his property on the day he requested with a crew and even folloed up, with no response from him on record. I would like to provide my cell #-[redacted] if Mr. [redacted] has any further issues with the screenroom in the future.

Business

Response:

As of today, we had the installer of the room go out this am. We found that the screen had pulled away a bit at the bottom of the door and we rescreened it. The existing deck has a pitch to it which is why the door does not close on its own. W think we were able to remedy this to the homeowner's satisfaction bu will not know until he returns to the property. We found some debris in the corners, removed same and removed and recaulked the corners. We applied a product called peel and seal to the whole mentioned as well as a couple of other areas. We caulked the right seam (if looking out from the house). We also went around to all screened areas and tightened up anywhere where we thought it was loose or could become loose. While we did attempt to schedule this servive in, we were working very late (after8pm) on the project we were finishing when we were attmpting to get these issues rectified. We warranty all of our work. We took the position that this was not an emergency service since, it is our impression, this is not the primary residence and the repairs were minor in nature. It is our busy season and we were trying to fit this in between projects as, this is the 1st season since 2008 that we have had such an influx of work and were trying to balance it all. It is unfortunate that we were not able toaddress Mr. [redacted] concerns within a time period that met his satisfaction and he felt it necessary to involve The Revdex.com. I would like to take the opportunity to remind Mr. [redacted] that , when he had a water issue in his house that was found to be completly unrelated to our work, we were out to his property on the day he requested with a crew and even folloed up, with no response from him on record. I would like to provide my cell #-[redacted] if Mr. [redacted] has any further issues with the screenroom in the future.

We had Tri State construct a 14x12 sun room on our existing deck in Shore Acres. From the time we meet with Dominick [redacted] we felt this company was honest and reliable . We also felt that they sold and installed a top of the line product.Well we couldn't be more satisfied with the room,the ease of opening and closing the windows and the heat pump they installed which keeps it cool in the summer and warm in the winter. The workers put a full day in and couldn't be nicer. Us living up north and not having time to run down the shore to do all the paper work, Tri State took care of everything from start to finish..The summer they installed it came Sandy that fall. The room didn't budge, the pull down screens were fine and no leaks. I would highly recommend Tri State to anyone who is looking to add a sun room . We spend most of our time in our room and couldn't be happier.

Review: Complained soon after sun room built, but Tri-State hasn't addressed reported problems:

water leaks and leaks caused damage to walls and possibly to carpet

Roof parts missing

Light does not operateDesired Settlement: No leaks

Walls repaired

Roof parts replaced

Other damage caused by leaks, but not immediately apparent repaired

Light operates

Business

Response:

BetterBusiness Bureau1262Whitehorse Hamilton Square Rd #202Hamilton Township NJ 08690 Re: [redacted] Statement of Facts:1: Job contract date 6-30-20032: Total cost of contract $40,000.00 not $68,000.003: Permits filed - all inspection done - final C.O issued by town4: Tri-State Building Specialties built the conservatory not the raised patio and steps going to conservatory. Raised patio done by other under Mr. [redacted] direction. Nature of issue.1: Roof leaking2: First time contact about roof issues winter of 2014. Mr. [redacted] called. Mr. [redacted] and Mrs. [redacted] divorced. Cause of Leak. The raised paver patio has settled causingwater to run under the conservatory and pool in footings. Over time the excessive water going under theconservatory has caused the conservatory footings to sink. The footing sinking caused the conservatory tosettle causing a roof leak. Course of Action: Inspections by [redacted] and Tri-State Building Specialties.When Mr. [redacted] first contacted Tri-State Building Specialties, Mr. [redacted] gavehim the phone number to [redacted]. This was done since Tri-State BuildingSpecialties no longer handles conservatories. The original manufacturer of the conservatory was [redacted]. This company no longer exists. [redacted] deals with amanufacturer in England so they would be able to get parts to service theconservatory. [redacted] wascontacted by both Tri-State Bld and Mr. [redacted]. [redacted] went to job and reported thatthe conservatory has settling do to the fact that the raised patio is pitchingback towards the conservatory and water from rain, snow and ice is poolingunder the conservatory and the conservatory footings have settled. [redacted] advised Mr. [redacted] tocontact his homeowner’s insurance company due to the nature of the problem. Inspection done by [redacted] of Tri-State Building Specialties. On 11-12-14, [redacted] inspected the conservatory. Mr. [redacted] spent about 4 hours to inspect the conservatory. Listed below are the findings of saidinspection. The conservatory is raised about 36"above grade and built on pier footings. When Mr. [redacted] went under the conservatory he could see where the waterwas been pooling on conservatory footings. Two footings have settled over 3" inches. The galvanized tecos used to attach thepressure treated post to the concrete footings where rusted anddeteriorated. Mr. [redacted] also noticedthat the back side of the skirting was also wet and showing signs of excesswater. The skirting is not a structuralpart of the conservatory, it is simply to cover below the conservatory to theground. The skirting is made of pressuretreated plywood with a concrete stucco finish. Mr. [redacted] then examined the exterior of the conservatory where the waterwas pooling under the conservatory. Thearea adjacent the pooling water is a raised concrete paver patio with paversteps leading to the conservatory. Theraised patio and steps where not done by Tri-State Building Specialties. The raised patio was installed using theconservatory skirting as support. Theraised patio has settled from 3" to 6" causing water to run under theconservatory, thus causing water to pool. The raised patio is also being undermined by this excess water causingthe steps to settle. Conclusion of findings: Mr. [redacted] feels that this should be covered under warranties. The roof leak was caused be the settling ofthe raised paver patio which directly caused water to run under and pool on theconservatory footings. Even if there wasa warranty it would not be covered. **gave a 10 mfr parts warranty. Thiswarranty covered failed parts under normal circumstances. ** is no longer in business and if they wherethey would not consider this a warranty issue. Mr. [redacted] contacted an attorney, Mr. [redacted] Attorney of Law in [redacted]. Mr. [redacted] spoke and sent pictures to both Mr.[redacted] and Mr. [redacted] and reported his findings. Tri-State Building Specialties’ position is that this is not a warranty issue, Also as of now, by our attorney direction,there is a liability issue, In order to fix the conservatory the problems with the raised paver patio needs to beaddressed. Also the conservatory is over 14 years old, and again the installation of the raised patio has caused all the problems. Again, Tri-State BuildingSpecialties did not install the raised patio. Tri-State Building Specialties cannot fix another company’s work. The estimate cost to raise the conservatory, repair the roof and address the backwall water damage ranges from 5000.00 to 10,000.00 However to try to fix the conservatorywithout addressing the raised patio is only a "bandaid" fix. Sincerely Tri-State Building Specialties

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Tri-State says our first contact regarding

1: Roof leakingwas2: First time contact about roof issues winter of 2014. Mr. [redacted] called. Mr. [redacted] and Mrs. [redacted] divorced.The first contact was, in fact, within ONE MONTH following completion of project in 2003. No response was received then or after repeated requests between then and Winter 2014. Leaks have increased over the years and subsequent damage has been caused as a result of unaddressed leaks.This pattern of non or inadequate response is reflected in various [redacted] reviews of Tri-State by other unfortunate clients of the company.

Regards,

Business

Response:

What is the response to the water running under the conservatory and pooling on the footings?and the footings settling?

We were very pleased with our entire experience. The work was completed in a timely and efficient manner. We would certainly not hesitate to highly recommend Tri-State to any of our friends and neighbors. Our only regret is that we didn't have this job done ten years ago.

Stay Away from this company!!!! Paid them 31K for a sunroom, Had a later problem with a very bad water leak into my home. To date I have made a total of 9, nine, phone calls TRYING to get Tri State to honor their warranty work. I have gotten only promises! The water continues to damage the interior of my home. Don't expect to get ANY satisfaction on possible call-backs!!!possible after they get their money, to get them to return for any type of call-backs problem. The warranty is useless!!!