We had Tri State construct a 14xsun room on our existing deck in Shore AcresFrom the time we meet with Dominick [redacted] we felt this company was honest and reliable We also felt that they sold and installed a top of the line product.Well we couldn't be more satisfied with the room,the ease of opening and closing the windows and the heat pump they installed which keeps it cool in the summer and warm in the winterThe workers put a full day in and couldn't be nicerUs living up north and not having time to run down the shore to do all the paper work, Tri State took care of everything from start to finish..The summer they installed it came Sandy that fallThe room didn't budge, the pull down screens were fine and no leaksI would highly recommend Tri State to anyone who is looking to add a sun room We spend most of our time in our room and couldn't be happier
As of today, we had the installer of the room go out this amWe found that the screen had pulled away a bit at the bottom of the door and we rescreened itThe existing deck has a pitch to it which is why the door does not close on its ownW think we were able to remedy this to the homeowner's satisfaction bu will not know until he returns to the propertyWe found some debris in the corners, removed same and removed and recaulked the cornersWe applied a product called peel and seal to the whole mentioned as well as a couple of other areasWe caulked the right seam (if looking out from the house)We also went around to all screened areas and tightened up anywhere where we thought it was loose or could become loose While we did attempt to schedule this servive in, we were working very late (after8pm) on the project we were finishing when we were attmpting to get these issues rectifiedWe warranty all of our workWe took the position that this was not an emergency service since, it is our impression, this is not the primary residence and the repairs were minor in natureIt is our busy season and we were trying to fit this in between projects as, this is the 1st season since that we have had such an influx of work and were trying to balance it allIt is unfortunate that we were not able toaddress Mr [redacted] concerns within a time period that met his satisfaction and he felt it necessary to involve The Revdex.comI would like to take the opportunity to remind Mr [redacted] that , when he had a water issue in his house that was found to be completly unrelated to our work, we were out to his property on the day he requested with a crew and even folloed up, with no response from him on recordI would like to provide my cell #- [redacted] if Mr [redacted] has any further issues with the screenroom in the future
BetterBusiness Bureau1262Whitehorse Hamilton Square Rd #202Hamilton Township NJ Re: [redacted] *** [redacted] *** [redacted] ** *** Statement of Facts:1: Job contract date 6-30-20032: Total cost of contract $40, not $68,000.003: Permits filed - all inspection done - final C.O issued by town4: Tri-State Building Specialties built the conservatory not the raised patio and steps going to conservatory Raised patio done by other under Mr*** directionNature of issue.1: Roof leaking2: First time contact about roof issues winter of Mr [redacted] called Mr [redacted] and Mrs [redacted] divorcedCause of Leak The raised paver patio has settled causingwater to run under the conservatory and pool in footings Over time the excessive water going under theconservatory has caused the conservatory footings to sink The footing sinking caused the conservatory tosettle causing a roof leak Course of Action: Inspections by [redacted] and Tri-State Building Specialties.When Mr [redacted] first contacted Tri-State Building Specialties, Mr [redacted] gavehim the phone number to [redacted] This was done since Tri-State BuildingSpecialties no longer handles conservatoriesThe original manufacturer of the conservatory was [redacted] This company no longer exists [redacted] deals with amanufacturer in England so they would be able to get parts to service theconservatory [redacted] wascontacted by both Tri-State Bld and Mr [redacted] [redacted] went to job and reported thatthe conservatory has settling do to the fact that the raised patio is pitchingback towards the conservatory and water from rain, snow and ice is poolingunder the conservatory and the conservatory footings have settled [redacted] advised Mr [redacted] tocontact his homeowner’s insurance company due to the nature of the problemInspection done by [redacted] of Tri-State Building Specialties On 11-12-14, [redacted] inspected the conservatory Mr [redacted] spent about hours to inspect the conservatory Listed below are the findings of saidinspection The conservatory is raised about 36"above grade and built on pier footingsWhen Mr [redacted] went under the conservatory he could see where the waterwas been pooling on conservatory footingsTwo footings have settled over 3" inches The galvanized tecos used to attach thepressure treated post to the concrete footings where rusted anddeteriorated Mr [redacted] also noticedthat the back side of the skirting was also wet and showing signs of excesswater The skirting is not a structuralpart of the conservatory, it is simply to cover below the conservatory to theground The skirting is made of pressuretreated plywood with a concrete stucco finishMr [redacted] then examined the exterior of the conservatory where the waterwas pooling under the conservatory Thearea adjacent the pooling water is a raised concrete paver patio with paversteps leading to the conservatory Theraised patio and steps where not done by Tri-State Building Specialties The raised patio was installed using theconservatory skirting as support Theraised patio has settled from 3" to 6" causing water to run under theconservatory, thus causing water to poolThe raised patio is also being undermined by this excess water causingthe steps to settle Conclusion of findings: Mr [redacted] feels that this should be covered under warranties The roof leak was caused be the settling ofthe raised paver patio which directly caused water to run under and pool on theconservatory footings Even if there wasa warranty it would not be covered **gave a mfr parts warranty Thiswarranty covered failed parts under circumstances [redacted] is no longer in business and if they wherethey would not consider this a warranty issue Mr [redacted] contacted an attorney, Mr [redacted] Attorney of Law in [redacted] Mr [redacted] spoke and sent pictures to both Mr[redacted] and Mr [redacted] and reported his findings Tri-State Building Specialties’ position is that this is not a warranty issue, Also as of now, by our attorney direction,there is a liability issue, In order to fix the conservatory the problems with the raised paver patio needs to beaddressed Also the conservatory is over years old, and again the installation of the raised patio has caused all the problems Again, Tri-State BuildingSpecialties did not install the raised patioTri-State Building Specialties cannot fix another company’s workThe estimate cost to raise the conservatory, repair the roof and address the backwall water damage ranges from to 10, However to try to fix the conservatorywithout addressing the raised patio is only a "bandaid" fix Sincerely Tri-State Building Specialties
Complaint: [redacted] I am rejecting this response because: This company Tri-State Building Specialties, from the very beginning has done nothing but lie to your officeThey first state that Design Concepts installed the room and that it was out of businessI provided proof that Tri-State was the company that did the installI provided proof that the room leaked from the day they installed itTri-State had no problem charging me $to reseal the room back on 08/08/At no time did they bring up any of the things they are now bringing up to cover themselvesTri-State thinks they can continue to make stuff up to cover up what damage they have now done to my propertyThey think if they send me back the money they charged me that this will relieve them of any and all liabilityI will not accept them sending me my money back and allow them to walk away and continue to make up stuff to cover themselvesI am asking that your office continue to force them to fix the problem and I am asking that you not believe anything they sayOnce a company gets caught in a lie then everything and anything they say should be considered suspect Regards, [redacted]
We had Tri State construct a 14xsun room on our existing deck in Shore AcresFrom the time we meet with Dominick [redacted] we felt this company was honest and reliable We also felt that they sold and installed a top of the line product.Well we couldn't be more satisfied with the room,the ease of opening and closing the windows and the heat pump they installed which keeps it cool in the summer and warm in the winterThe workers put a full day in and couldn't be nicerUs living up north and not having time to run down the shore to do all the paper work, Tri State took care of everything from start to finish..The summer they installed it came Sandy that fallThe room didn't budge, the pull down screens were fine and no leaksI would highly recommend Tri State to anyone who is looking to add a sun room We spend most of our time in our room and couldn't be happier
As of today, we had the installer of the room go out this amWe found that the screen had pulled away a bit at the bottom of the door and we rescreened itThe existing deck has a pitch to it which is why the door does not close on its ownW think we were able to remedy this to the homeowner's satisfaction bu will not know until he returns to the propertyWe found some debris in the corners, removed same and removed and recaulked the cornersWe applied a product called peel and seal to the whole mentioned as well as a couple of other areasWe caulked the right seam (if looking out from the house)We also went around to all screened areas and tightened up anywhere where we thought it was loose or could become loose While we did attempt to schedule this servive in, we were working very late (after8pm) on the project we were finishing when we were attmpting to get these issues rectifiedWe warranty all of our workWe took the position that this was not an emergency service since, it is our impression, this is not the primary residence and the repairs were minor in natureIt is our busy season and we were trying to fit this in between projects as, this is the 1st season since that we have had such an influx of work and were trying to balance it allIt is unfortunate that we were not able toaddress Mr [redacted] concerns within a time period that met his satisfaction and he felt it necessary to involve The Revdex.comI would like to take the opportunity to remind Mr [redacted] that , when he had a water issue in his house that was found to be completly unrelated to our work, we were out to his property on the day he requested with a crew and even folloed up, with no response from him on recordI would like to provide my cell #- [redacted] if Mr [redacted] has any further issues with the screenroom in the future
BetterBusiness Bureau1262Whitehorse Hamilton Square Rd #202Hamilton Township NJ Re: [redacted] *** [redacted] *** [redacted] ** *** Statement of Facts:1: Job contract date 6-30-20032: Total cost of contract $40, not $68,000.003: Permits filed - all inspection done - final C.O issued by town4: Tri-State Building Specialties built the conservatory not the raised patio and steps going to conservatory Raised patio done by other under Mr*** directionNature of issue.1: Roof leaking2: First time contact about roof issues winter of Mr [redacted] called Mr [redacted] and Mrs [redacted] divorcedCause of Leak The raised paver patio has settled causingwater to run under the conservatory and pool in footings Over time the excessive water going under theconservatory has caused the conservatory footings to sink The footing sinking caused the conservatory tosettle causing a roof leak Course of Action: Inspections by [redacted] and Tri-State Building Specialties.When Mr [redacted] first contacted Tri-State Building Specialties, Mr [redacted] gavehim the phone number to [redacted] This was done since Tri-State BuildingSpecialties no longer handles conservatoriesThe original manufacturer of the conservatory was [redacted] This company no longer exists [redacted] deals with amanufacturer in England so they would be able to get parts to service theconservatory [redacted] wascontacted by both Tri-State Bld and Mr [redacted] [redacted] went to job and reported thatthe conservatory has settling do to the fact that the raised patio is pitchingback towards the conservatory and water from rain, snow and ice is poolingunder the conservatory and the conservatory footings have settled [redacted] advised Mr [redacted] tocontact his homeowner’s insurance company due to the nature of the problemInspection done by [redacted] of Tri-State Building Specialties On 11-12-14, [redacted] inspected the conservatory Mr [redacted] spent about hours to inspect the conservatory Listed below are the findings of saidinspection The conservatory is raised about 36"above grade and built on pier footingsWhen Mr [redacted] went under the conservatory he could see where the waterwas been pooling on conservatory footingsTwo footings have settled over 3" inches The galvanized tecos used to attach thepressure treated post to the concrete footings where rusted anddeteriorated Mr [redacted] also noticedthat the back side of the skirting was also wet and showing signs of excesswater The skirting is not a structuralpart of the conservatory, it is simply to cover below the conservatory to theground The skirting is made of pressuretreated plywood with a concrete stucco finishMr [redacted] then examined the exterior of the conservatory where the waterwas pooling under the conservatory Thearea adjacent the pooling water is a raised concrete paver patio with paversteps leading to the conservatory Theraised patio and steps where not done by Tri-State Building Specialties The raised patio was installed using theconservatory skirting as support Theraised patio has settled from 3" to 6" causing water to run under theconservatory, thus causing water to poolThe raised patio is also being undermined by this excess water causingthe steps to settle Conclusion of findings: Mr [redacted] feels that this should be covered under warranties The roof leak was caused be the settling ofthe raised paver patio which directly caused water to run under and pool on theconservatory footings Even if there wasa warranty it would not be covered **gave a mfr parts warranty Thiswarranty covered failed parts under circumstances [redacted] is no longer in business and if they wherethey would not consider this a warranty issue Mr [redacted] contacted an attorney, Mr [redacted] Attorney of Law in [redacted] Mr [redacted] spoke and sent pictures to both Mr[redacted] and Mr [redacted] and reported his findings Tri-State Building Specialties’ position is that this is not a warranty issue, Also as of now, by our attorney direction,there is a liability issue, In order to fix the conservatory the problems with the raised paver patio needs to beaddressed Also the conservatory is over years old, and again the installation of the raised patio has caused all the problems Again, Tri-State BuildingSpecialties did not install the raised patioTri-State Building Specialties cannot fix another company’s workThe estimate cost to raise the conservatory, repair the roof and address the backwall water damage ranges from to 10, However to try to fix the conservatorywithout addressing the raised patio is only a "bandaid" fix Sincerely Tri-State Building Specialties
My husband and I purchased a sunroom from Tri-StateThe process was effortless, the communication constant and the install a breezeWe LOVE our sunroom!
Complaint: [redacted] I am rejecting this response because: This company Tri-State Building Specialties, from the very beginning has done nothing but lie to your officeThey first state that Design Concepts installed the room and that it was out of businessI provided proof that Tri-State was the company that did the installI provided proof that the room leaked from the day they installed itTri-State had no problem charging me $to reseal the room back on 08/08/At no time did they bring up any of the things they are now bringing up to cover themselvesTri-State thinks they can continue to make stuff up to cover up what damage they have now done to my propertyThey think if they send me back the money they charged me that this will relieve them of any and all liabilityI will not accept them sending me my money back and allow them to walk away and continue to make up stuff to cover themselvesI am asking that your office continue to force them to fix the problem and I am asking that you not believe anything they sayOnce a company gets caught in a lie then everything and anything they say should be considered suspect Regards, [redacted]