Tri-State Computer Incorporated

Review: We took our computer to Tri-State because it would not turn on. After Tri-State looked at the computer they informed us that it needed a new power supply. We gave the ok to do that and were then told that [redacted] would need to be re-installed as the computer kept restarting on its own. We gave the ok to re-install [redacted]. When we got the computer home, we found that our computer was completely wiped. All of our photos, documents, and music were gone! We were never told that re-installing [redacted] would wipe our hard drive. Tri-State never backed up the data or told us that this would happen. We took our computer back to see if the data could be restored. It was there for 3 additional weeks and no progress was made on the restoration. We were told a couple of programs were run and could not retrieve the lost data. During those 3 weeks we only received one call informing us of the progress. I voiced my displeasure about the entire situation and requested a refund. I was told no refund would be given but I could receive store credit. I would never trust my computer to Tri-State again so I turned down the offer but I still think I am entitled to a refund. They deleted all of our business files, our treasured photos, and all of our music and were only given an insincere apology. The customer service here is abysmal.Desired Settlement: We spent a total of $150 at Tri-State. $49 was for the power supply which was successfully installed. I am asking for the remaining $101 to be refunded to me. When I voiced my displeasure about the entire situation at Tri-State and requested a refund I was told no refund would be given but I could receive store credit. I would never trust my computer to Tri-State again so I turned down the offer but I still think I am entitled to a refund. We lost everything because of their incompetence.