[redacted] *** [redacted] [redacted] [redacted] We received a complaint from you regarding the above matter Please permit this letter to serve as our response [redacted] was issued a policy based on information she provided during the application process After issuance, information surfaced that revealed discrepancies in the information she had provided, prompting the policy to be cancelled Further review revealed multiple applications submitted by [redacted] ***, all providing different information and all not within the companies underwriting guidelines If you need any additional information, feel free to contact us
Dear [redacted] ,Attached is the certified mail that was received in our office on under tracking # [redacted] As you can see, proof of insurance dated in order for the amount owed to be amendedThank you
[redacted] *** [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : We received a complaint from you regarding the above matter Please permit this letter to serve as our response On July **, **16, [redacted] asked that TSC>Direct (“TSC”) cancel her policy This was processed and her policy with TSC was cancelled effective July **, ** [redacted] then stated that she wanted it cancelled back to June **, ** It was explained that in order to do so, a copy of her new policy with the effective date of would be needed To date [redacted] has not yet submitted the proof and her policy remains cancelled as of 7** The billed amount for the days of insurance (616-716) was $which has not been paid If you need any additional information, feel free to contact us
Dear [redacted] , In reference to Case # [redacted] , please be advised that the policy cancelled on November *, Once the policy is cancelled, it normally takes to weeks for the refund to be processed If [redacted] has not received her refund for the difference in price from what she paid versus the cost of the policy from September [redacted] to November *, by the middle of December, she should contact customer service Regards, Susan M***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their response is a lie I applied online once, and was contacted over the phone by a TSC Direct representative to process my applicationHe could not find my information in their system and had to manually enter it inThe information disclosed during the application NEVER changed nor did I continuously applyI spoke with the supervisor Anita several times in regards to my policy cancelling even though they knew where I worked I am requesting a full refund ASAP This is a bait and switch company They will not let customers speak to the underwriting department and they will not disclose their underwriting rules/ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedBut I will complain again if there's no results Sincerely, [redacted]
[redacted] Dear [redacted] : We received a complaint from you regarding the above matter Please permit this letter to serve as a follow up to our response The information provided in Tri-States file says that the insured estimated that he had 136,miles on the vehicle as of August *, This was the information that was used to process the quote, resulting in the issuance of the policy We apologize if there was any miscommunication of mileage between the insured and the Tri-State representative The company records show that the last payment processed on this account was on October *, in the amount of $ This was prior to the cancellation effective date of October **, If the insured disagrees with this, please have them submit proof that they were charged subsequent to October **, In addition, the insured will be getting a refund reflecting the difference between what was paid and the cost of the policy from August *, through October **, If you need any additional information, feel free to contact me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I find their response to be inaccurate and a cover upI have replied to every corospondence sent to meIf the information I submitted for [redacted] to you after the notice dated February **,which was way before March **,was still insufficient then why was I not notifiedIt was also stated by TSC Direct that [redacted] was involved in an accident while driving my vehicle [redacted] was not in an accident while I was insured under Tsc Direct therefore I should be reimbursed for any fees that I owe NY DMV for not having insurance from March **,to March **, March **,is when I found out my insurance had been cancelled In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] *** [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : We received a complaint from you regarding the above matter Please permit this letter to serve as our response On March **, 2017, [redacted] applied for insurance with Tri-State Consumer Insurance Company (TSC) His policy was approved based on the information he provided during the application processIn order to continue the full coverage of his vehicle, [redacted] had to have the car inspected at an approved inspection site A question of vehicle usage arose which was discussed with [redacted] and resulted in the cancellation of his policy If you need any additional information, feel free to contact me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On November [redacted] 2015, Tri state cancelled my policyI have yet to hear from them about my refundI had given this bad company $in the beginning and I was told by the worst customer service representative that that money is for the last months of the policyI was told that this money was going to cover the remaining months of that policy, unfortunately I didn't get to make through month due to cancellationMy down payment was extra high and I do not want Tri state to keep my money so that they can pay their terrible customer service team! I want my money back! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: TSC is lyingI've a copy of the letter I sent them via certified mail on (after numerous phone calls to their Customer Service Number) with an attachment of the email I sent my broker on All I've requested from TSC is a revised bill indicating the "correct amount" I owe for coverage from I do NOT owe them payment through If needed, I have copies of all the certified letters and documentation that my letters were received by TSC and their attorneys [redacted] *** Unfortunately, TSC refuses to send me an amended bill for the days they provided coverage which was and have referred my account to a collection agency instead.The Article Number of the certified letter I sent TSC is [redacted] ....letter was sent certified-return receipt requestedThe Article Number of the certified letter I sent [redacted] is [redacted] ...letter was sent certified-return receipt requested Thank you for your help [redacted]
[redacted] [redacted] *** [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : We received a complaint from you regarding the above matter Please permit this letter to serve as our response [redacted] applied for insurance with TSC>Direct (“TSC”) The policy was issued based on the information she provided During the new business process the policy was reviewed and additional information was needed in order to continue the policy This included a completed and signed application and the date of birth and driver’s license number for [redacted] who was involved in an accident while driving the insured’s vehicleA letter was sent on 117& As of February **, 2017, this information had not yet been received and a cancellation notice was sent to be effective on March **, Tri-State has proof of mailing for this noticeOn February **, the application & initial information regarding [redacted] were received and went in for review During review there were discrepancies with the information provided on the application, therefore, it was determined that more information was neededA request was sent on February **, Additional information was received, however, it was not sufficient and the policy canceled on as per the cancellation notice that was mailed to her on February **, Continuously missing from any of the correspondence between [redacted] and TSC, was proof of insurance for [redacted] Failing to provide adequate proof that Chastity was insured elsewhere did not allow for TSC to rescind the cancellation Tri-State does apologize for any confusion regarding her contact with them If she would like, Tri-State can provide a copy of the cancellation notice and proof of mailing from the post office A refund of $has been processed and is being mailed through the postal service and should be received shortly If you need any additional information, feel free to contact me Regards, Susan M***
[redacted] *** [redacted] [redacted] [redacted] We received a complaint from you regarding the above matter Please permit this letter to serve as our response [redacted] was issued a policy based on information she provided during the application process After issuance, information surfaced that revealed discrepancies in the information she had provided, prompting the policy to be cancelled Further review revealed multiple applications submitted by [redacted] ***, all providing different information and all not within the companies underwriting guidelines If you need any additional information, feel free to contact us
Dear [redacted] ,Attached is the certified mail that was received in our office on under tracking # [redacted] As you can see, proof of insurance dated in order for the amount owed to be amendedThank you
[redacted] *** [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : We received a complaint from you regarding the above matter Please permit this letter to serve as our response On July **, **16, [redacted] asked that TSC>Direct (“TSC”) cancel her policy This was processed and her policy with TSC was cancelled effective July **, ** [redacted] then stated that she wanted it cancelled back to June **, ** It was explained that in order to do so, a copy of her new policy with the effective date of would be needed To date [redacted] has not yet submitted the proof and her policy remains cancelled as of 7** The billed amount for the days of insurance (616-716) was $which has not been paid If you need any additional information, feel free to contact us
Dear [redacted] , In reference to Case # [redacted] , please be advised that the policy cancelled on November *, Once the policy is cancelled, it normally takes to weeks for the refund to be processed If [redacted] has not received her refund for the difference in price from what she paid versus the cost of the policy from September [redacted] to November *, by the middle of December, she should contact customer service Regards, Susan M***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their response is a lie I applied online once, and was contacted over the phone by a TSC Direct representative to process my applicationHe could not find my information in their system and had to manually enter it inThe information disclosed during the application NEVER changed nor did I continuously applyI spoke with the supervisor Anita several times in regards to my policy cancelling even though they knew where I worked I am requesting a full refund ASAP This is a bait and switch company They will not let customers speak to the underwriting department and they will not disclose their underwriting rules/ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedBut I will complain again if there's no results Sincerely, [redacted]
[redacted] Dear [redacted] : We received a complaint from you regarding the above matter Please permit this letter to serve as a follow up to our response The information provided in Tri-States file says that the insured estimated that he had 136,miles on the vehicle as of August *, This was the information that was used to process the quote, resulting in the issuance of the policy We apologize if there was any miscommunication of mileage between the insured and the Tri-State representative The company records show that the last payment processed on this account was on October *, in the amount of $ This was prior to the cancellation effective date of October **, If the insured disagrees with this, please have them submit proof that they were charged subsequent to October **, In addition, the insured will be getting a refund reflecting the difference between what was paid and the cost of the policy from August *, through October **, If you need any additional information, feel free to contact me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I find their response to be inaccurate and a cover upI have replied to every corospondence sent to meIf the information I submitted for [redacted] to you after the notice dated February **,which was way before March **,was still insufficient then why was I not notifiedIt was also stated by TSC Direct that [redacted] was involved in an accident while driving my vehicle [redacted] was not in an accident while I was insured under Tsc Direct therefore I should be reimbursed for any fees that I owe NY DMV for not having insurance from March **,to March **, March **,is when I found out my insurance had been cancelled In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] *** [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : We received a complaint from you regarding the above matter Please permit this letter to serve as our response On March **, 2017, [redacted] applied for insurance with Tri-State Consumer Insurance Company (TSC) His policy was approved based on the information he provided during the application processIn order to continue the full coverage of his vehicle, [redacted] had to have the car inspected at an approved inspection site A question of vehicle usage arose which was discussed with [redacted] and resulted in the cancellation of his policy If you need any additional information, feel free to contact me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On November [redacted] 2015, Tri state cancelled my policyI have yet to hear from them about my refundI had given this bad company $in the beginning and I was told by the worst customer service representative that that money is for the last months of the policyI was told that this money was going to cover the remaining months of that policy, unfortunately I didn't get to make through month due to cancellationMy down payment was extra high and I do not want Tri state to keep my money so that they can pay their terrible customer service team! I want my money back! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: TSC is lyingI've a copy of the letter I sent them via certified mail on (after numerous phone calls to their Customer Service Number) with an attachment of the email I sent my broker on All I've requested from TSC is a revised bill indicating the "correct amount" I owe for coverage from I do NOT owe them payment through If needed, I have copies of all the certified letters and documentation that my letters were received by TSC and their attorneys [redacted] *** Unfortunately, TSC refuses to send me an amended bill for the days they provided coverage which was and have referred my account to a collection agency instead.The Article Number of the certified letter I sent TSC is [redacted] ....letter was sent certified-return receipt requestedThe Article Number of the certified letter I sent [redacted] is [redacted] ...letter was sent certified-return receipt requested Thank you for your help [redacted]
[redacted] [redacted] *** [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : We received a complaint from you regarding the above matter Please permit this letter to serve as our response [redacted] applied for insurance with TSC>Direct (“TSC”) The policy was issued based on the information she provided During the new business process the policy was reviewed and additional information was needed in order to continue the policy This included a completed and signed application and the date of birth and driver’s license number for [redacted] who was involved in an accident while driving the insured’s vehicleA letter was sent on 117& As of February **, 2017, this information had not yet been received and a cancellation notice was sent to be effective on March **, Tri-State has proof of mailing for this noticeOn February **, the application & initial information regarding [redacted] were received and went in for review During review there were discrepancies with the information provided on the application, therefore, it was determined that more information was neededA request was sent on February **, Additional information was received, however, it was not sufficient and the policy canceled on as per the cancellation notice that was mailed to her on February **, Continuously missing from any of the correspondence between [redacted] and TSC, was proof of insurance for [redacted] Failing to provide adequate proof that Chastity was insured elsewhere did not allow for TSC to rescind the cancellation Tri-State does apologize for any confusion regarding her contact with them If she would like, Tri-State can provide a copy of the cancellation notice and proof of mailing from the post office A refund of $has been processed and is being mailed through the postal service and should be received shortly If you need any additional information, feel free to contact me Regards, Susan M***