Tri -State Creations

It seems that we are talking in circles*** *** was quoted a price, and accepted it multiple times in writingThere was an offer and acceptance at arm's lengthShe seems to have "buyers remorse" for some reasonShe was free to reject our offer and use any company that she chose toAgain, if there are any WORKMANSHIP issues, we will be happy to address them, but we do not re-negotiate prices months or years after a job has been completed and paid forJosh S***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  They are saying that I should have ask for the information regarding what the price would cost for the roof and labor before time and I did but I was not given it.   When I had work done on my house before this the contractor did let me know what it would cost to have the work done and did let me know the price of the labor.  I do not know why Tri-state would not give it to me.  Their example of a restaurant is not a good example at all.  I still feel that they charged me too much and also I was not told that having the roof done was going to cost me $15,000.   I live on a block where there are approximately 22 homes on my side of the block  and approximately 47 homes on the [redacted] block of [redacted].  Like I said before, I believe that I was charged too much for this roofing job.  Even though the job was done after I signed the papers, I believe that if I had a husband that was with me during this time, I would have not been charged this much.  Tri-state took advantage of me and need to work out another payment plan for less money.  Regards,
[redacted]

November 30, 2015I am in receipt of the attached complaint. I would like to address each of [redacted]'s allegations. I have attached a copy of the contract that she signed on May 20, 2015. We did obtain the two unsecured loans that she described to fund the project. There seems to be no...

issue with the quality of our work. I have also included a copy of her credit report dated May 18, 2015, showing that she had a very poor credit score of 587. The lenders that lend to people with such poor credit charge us significant fees to offset the risk of making the loan. We in turn ad those costs into the prices that we quote. [redacted] obviously had the opportunity to decline our offer six months ago, but SHE chose to accept it as well as our pricing. I have included copies of the loan documents that she signed for each of the loans. I also have attached a completion and satisfaction certificate that [redacted] signed on June 6, 2015. She also completed a recorded phone audit with [redacted] where she verbally conformed her complete satisfaction with the work, and that she fully understood the price and monthly payment. [redacted]s web address is www.[redacted].biz. I am not sure where [redacted] got the other web address from, but it is incorrect.[redacted] also mentioned that she is "not even working”. As you can see on the attached credit application that she signed on May 20, 2015, she was not working at that point. She also provided her proof of income at that point. I would assume that her social security and pension income have not changed in the last six months or so. Therefore, if it was affordable in May of 2015, why wouldn't it be affordable now?
Regardless, we do not renegotiate prices at any point, especially six months after a project has been completed. I am unsure why [redacted] didn't bring up these issues or concerns at the point of sale. We would have gladly shook her hand and gone on our way if she had declined our offer.
Thank you very much for your anticipated careful consideration to this response, and please let me know if I may be of further assistance. [redacted]'s warranty is still in place if she encounters any workmanship issues with the work that was performed.
Josh S.
Member