Tri-State Glass Block

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIn the letter that I was sent, it did mention the trip fee but also indicated that coming would be a waste of time & moneyShouldn't that be my choice? There is an apparent problem with the ventI am not sure if another piece of glass can just be put in or if it fully needs to be replaced Furthermore, my home was tested for moisture after getting the windows installed & before completing refinishing my basementThere were no moisture problems or I would not have finished my basement In the estimate I was given before having the windows installed it states that your company would exceed my expectations & it was your goal & reputationWell, I'm sorry but wouldn't it have just been easier to come & take a quick look instead of going through all of this especially provided the volume your company doesI have seen several reviews from other people online complaining about the unfriendliness & not receiving call backs I also find it hard to believe that you charge $to come look at something when the cost to install all three windows was only $So what would the price of repair be? I'm better off calling to get a whole new window installedYou only charged me $total to put it in Regards, [redacted]