Tri-State Integrative Health

This letter is in response to a complaint by em *** ** *** ***Mr*** was accepted into our care program on 5/and paid on that day for his care planOn Friday,5/29/15, he cancelled his care plan and requested a refund.Per our policies, we allow patients to
discontinue care with two weeks written notificationIf this option is utilized, the patient is fully refunded for the unused portion of their care within days.The refund for his payment was processed today, June 25, Please see attached charge and refund slip in the amount of $1445.If there's anything else we can provide to help you resolve this complaint, please fet meknow

This letter is in response to a complaint by ** * ***.Mrs*** started a care program with me on 10/15/and paid the initialfee of$399, which was $registration fee-and $for her first monthly-payment.My staff proceeded to register her in our system, compiling
paperwork, and creating her file, which requires several hours of staff time.On October 22, one week later, Mrs*** alerted our office that she decided not to move forward and requested a refundWe explained to Mrs*** that the $was refundable since she did not have her first service, but that the $registration fee would not be refundable because the work was done.However, after further consideration, Ipersonally authorized a full refund of $399, which was completed yesterday (see attached receipt).As she stated, our office is indeed busy, as many doctors offices are, however, we strive to provide optimal service whenever possibleI feel that I've gone above and beyond what was necessary to make Mrs*** happyI hope this satisfies her complaint

We received a follow up letter from you regarding *** *** on July 09, 2014, ***This letter is in response to that notification
*** *** stated in her response that there was a "billing error'' on her accountWe have no record of thisShe did, in fact, fmance her treatment plan through *** ***, in which we did receive full paymentWhen *** *** was discharged from care in October 2013, her balance was refunded back to *** ***I have attached a patient statement with a detailed billing and payment history as well as her signed care agreement for your review
We have sent these documents to *** *** as well and have received no follow up phone callsAs far as me discussing this issue with her on the phone, our policy is that the office manager handles billing disputes with patients, not the treating doctor
Please let me know if can be of further assistance in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke with a nice lady at GE [redacted] (now [redacted]) who gave the details of account number 6[redacted]716658.  When I signed to finance through GE [redacted] for the vitamins and doctor calls I would get from [redacted] immediately received $3,900.00, cash.  The current statement balance on the card is $3166.16 and I am overdue with a payment due $406.00 on 7/12/14.   GE [redacted] received $995.00 from me.  [redacted]' statement said he only returned $991.15, when in actuality he owes the remaining left from the first payment he received, $3,900.00 which GE states is $2,177.01.  I have left countless phone messages at the office for him to call me and to clear this account.  He does not have an accounts payable department where I can discuss this "accounting" error either.  In fact, he has never once taken the time to call me, even to discuss my health, after October, 2013.

[redacted] was a patient treating with me from 6/27/13 to 10/13/13.  In lieu of making payment for her care plan personally, [redacted] financed her care plan through GE Capital ([redacted]t).
Per our policies. we allow patients to discontinue care with two weeks written...

notification.  If this option is utilized, the patient is charged for services completed to d$te, including start up fees as outlined in the attached agreement.
In February of 2014, [redacted] alerted our office that she desired to opt out of her remaining care.  We subsequently  reconciled her account and we recently issued a refund to GE Captial ([redacted]t) for her unused escrow balance.   This is detailed in the  account  summary  attached.
This information has also been forwarded to [redacted].
If there's anything else we can provide to help you resolve this complaint, please let me
know.

Review: I purchased a six-month diabetes coaching service from Dr. [redacted]. A phone consultation was setup for May 20th at 1:00 pm central. I never received the call and became concerned and called and left a message on the office phone. When I never received a call back I decided to cancel the service. When I received a call back days later I told Jodie Dr. [redacted]'s assistant that I wanted to cancel the program since I had not received any services at this point and asked if I could get a refund on the $1,445.00 that had been charged to my flex credit card. Dr. [redacted] got on the phone and I explained the same thing to him. I assumed they would keep their word and issue the refund that I had requested. I wrote a letter on May 20th seeking a refund and have sent numerous emails to no avail.Desired Settlement: I am asking that the full amount of $1,445.00 be refunded to the card they have on file.

Business

Response:

This letter is in response to a complaint by em [redacted]Mr. [redacted] was accepted into our care program on 5/12115 and paid on that day for his care plan. On Friday,5/29/15, he cancelled his care plan and requested a refund.Per our policies, we allow patients to discontinue care with two weeks written notification. If this option is utilized, the patient is fully refunded for the unused portion of their care within 30 days.The refund for his payment was processed today, June 25, 2015. Please see attached charge and refund slip in the amount of $1445.If there's anything else we can provide to help you resolve this complaint, please fet meknow.

Review: I was diagnosed with a Thyroid issue that medical doctors could not treat correctly. [redacted] offered supplements after I signed a [redacted] card for $4,000. and paid for blood work both myself and through my benefits. He stated I was able to cancel the services at any time. He wrote another script in October, 2013, that covered blood work that my regular PCP writes and covers under my own health benefits. I did not use the script and have not received any health services since October. I told his clerk, [redacted], to cancel my subscription in February, 2014. She stated to send the cancellation in writing, which I did. However, he continues to bill me $128.00 a month. The person who answers the phone sends my calls to his voice mail. I have left countless messages for him to return my calls and cancel the [redacted]. No one has returned my calls and I continue to be billed with no services rendered.Desired Settlement: I would like him to correct the delinquency status of the GE [redacted]t and cancel the card.

Business

Response:

[redacted] was a patient treating with me from 6/27/13 to 10/13/13. In lieu of making payment for her care plan personally, [redacted] financed her care plan through GE Capital ([redacted]t).

Per our policies. we allow patients to discontinue care with two weeks written notification. If this option is utilized, the patient is charged for services completed to d$te, including start up fees as outlined in the attached agreement.

In February of 2014, [redacted] alerted our office that she desired to opt out of her remaining care. We subsequently reconciled her account and we recently issued a refund to GE Captial ([redacted]t) for her unused escrow balance. This is detailed in the account summary attached.

This information has also been forwarded to [redacted].

If there's anything else we can provide to help you resolve this complaint, please let me

know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I spoke with a nice lady at GE [redacted] (now [redacted]) who gave the details of account number 6[redacted]716658. When I signed to finance through GE [redacted] for the vitamins and doctor calls I would get from [redacted] immediately received $3,900.00, cash. The current statement balance on the card is $3166.16 and I am overdue with a payment due $406.00 on 7/12/14. GE [redacted] received $995.00 from me. [redacted]' statement said he only returned $991.15, when in actuality he owes the remaining left from the first payment he received, $3,900.00 which GE states is $2,177.01. I have left countless phone messages at the office for him to call me and to clear this account. He does not have an accounts payable department where I can discuss this "accounting" error either. In fact, he has never once taken the time to call me, even to discuss my health, after October, 2013.

Business

Response:

We received a follow up letter from you regarding [redacted] on July 09, 2014, [redacted]. This letter is in response to that notification.

[redacted] stated in her response that there was a "billing error'' on her account. We have no record of this. She did, in fact, fmance her treatment plan through [redacted], in which we did receive full payment. When [redacted] was discharged from care in October 2013, her balance was refunded back to [redacted]. I have attached a patient statement with a detailed billing and payment history as well as her signed care agreement for your review.

We have sent these documents to [redacted] as well and have received no follow up phone calls. As far as me discussing this issue with her on the phone, our policy is that the office manager handles billing disputes with patients, not the treating doctor.

Please let me know if can be of further assistance in this matter.