I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When reviewing the response, I found that there was allot of dishonesty. This includes the idea of me being hostile. I have more than one witness that was with me, and knows that I never used profanity, or threatened anyone in any way. Next, when I called the police about my broken property, I asked them not to send an officer out, because they told me that it was a civil matter. I also have a witness that was with me at the time I asked them not to send someone out to waist their time, (Fully Apologetic) if there was nothing that could be done. I just wanted the police to know that my property was working before I brought it in, and it was broken when he gave it back. During this whole process, the Manager in question, [redacted] had a smile on his face and proceeded to insult me on my way in, and out of the store. His comments included that it was fully acceptable, there is no other options, I had to take back my (Broken) Property and get out. It was extremely offensive, and I have witnesses that were present when I grabbed my (Broken) property and exited the store. On my way out, the owner was sitting in a chair with a loaded air-soft pistol pointed at my friend and I. I decided to do what anyone else would do, and get on their website to make a review about the situation. I do not wish for anyone else to be treated with such disrespect and broken property with no apology. All of the witnesses with me, posted comments on the situation as well, because they also wanted people to have plenty of warning. There were no threats and if you look up the review, you can clearly see that this, "Small business," doesn't have enough respect to even apologize for the event, and discard it to move on with business affairs. I would like to emphasize that I was the one who contacted the police first, because my property was broken without intent to fix. I received a broken gun and allot of random parts, as the receipt shows. As a customer/guest, I wanted to receive an apology at the least. I clearly see, that this, "Small Business," is not going to admit to fault, grant a refund, or even an apology. I will not be choosing to pursue this any further and it is my hope and wish, that nobody every has to deal with what this business, or employees in question, have put me through.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When reviewing the response, I found that there was allot of dishonesty. This includes the idea of me being hostile. I have more than one witness that was with me, and knows that I never used profanity, or threatened anyone in any way. Next, when I called the police about my broken property, I asked them not to send an officer out, because they told me that it was a civil matter. I also have a witness that was with me at the time I asked them not to send someone out to waist their time, (Fully Apologetic) if there was nothing that could be done. I just wanted the police to know that my property was working before I brought it in, and it was broken when he gave it back. During this whole process, the Manager in question, [redacted] had a smile on his face and proceeded to insult me on my way in, and out of the store. His comments included that it was fully acceptable, there is no other options, I had to take back my (Broken) Property and get out. It was extremely offensive, and I have witnesses that were present when I grabbed my (Broken) property and exited the store. On my way out, the owner was sitting in a chair with a loaded air-soft pistol pointed at my friend and I. I decided to do what anyone else would do, and get on their website to make a review about the situation. I do not wish for anyone else to be treated with such disrespect and broken property with no apology. All of the witnesses with me, posted comments on the situation as well, because they also wanted people to have plenty of warning. There were no threats and if you look up the review, you can clearly see that this, "Small business," doesn't have enough respect to even apologize for the event, and discard it to move on with business affairs. I would like to emphasize that I was the one who contacted the police first, because my property was broken without intent to fix. I received a broken gun and allot of random parts, as the receipt shows. As a customer/guest, I wanted to receive an apology at the least. I clearly see, that this, "Small Business," is not going to admit to fault, grant a refund, or even an apology. I will not be choosing to pursue this any further and it is my hope and wish, that nobody every has to deal with what this business, or employees in question, have put me through.
Regards,
[redacted]