Tri State Memorials, Inc.

Initial Business Response /* (1000, 8, 2017/10/11) */
Contact Name and Title: *** ***/Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
I have picked up the memorial to engrave the date that she needsHowever, there will be a charge for this as there was not money include
for any future engraving included in the original cost of the stone as stated on the contractThis is procedureThe cost for death date engraving is *** but I will only charge *** since it has taken me so long to get to the jobI will not proceed with the engraving until I get confirmation from the customer that I am to proceed
Initial Consumer Rebuttal /* (3000, 10, 2017/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept IF it is finished by 10/17/as promisedHe did not notify me that he would be picking up the stoneI had lined someone else up to do the job and when they went to engrave it the stone was goneSo I incurred an additional charge to that person for wasting his time going out to do the engraving
Final Business Response /* (4000, 12, 2017/10/17) */
The stone was set today at around 3:PM, 10/17/I even cleaned the lettering to make it look fresh at now extra chargeTotal due is ***
Final Consumer Response /* (2000, 14, 2017/10/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/15) */
Contact Name and Title: Jeff ***/Owner
Should have stone finished this week and plan to set it next week
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2016/02/22) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
Please ask business to send pictures of back and front of stone (in place), along with an invoice for the balance due, to our Florida address, which they have on file
Final Consumer Response /* (3000, 12, 2016/03/07) */
I am late in responding to this because I have been illUnfortunately, as of today (March 7, 2016), Tri State Memorials has not followed up on our request to send pictures when stone has been erectedWe have received no invoice, nor do we have any other type of communication, by phone, U.Smail, or email, that would indicate work has been completedIf this file has been closed, do we need to file another complaint?
*** ** ***

Initial Business Response /* (1000, 8, 2015/12/24) */
Contact Name and Title: Jeff *** - Owner
Stone was placed last weekend
OFFER:

Initial Business Response /* (1000, 5, 2017/08/01) */
I am working on the stone right now as a matter of fact and I will have it set Friday or Saturday and will call the customer when setThank You
Initial Consumer Rebuttal /* (2000, 7, 2017/08/01) */
(The consumer indicated he/she ACCEPTED
the response from the business.)
Yes, I accept this response if we find it has been set in the promised 3-days from todayOtherwise I would like the refund as quickly as possible so I may find a new company to order the memorial headstone from

We only wanted a monument for our son's graveThis business gave multiple excuses and never supplied the product

Initial Business Response /* (1000, 5, 2017/06/25) */
Contact Name and Title: *** *** - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
First of all, I am not the thief and I am more than willing to get the stone doneI just got into a money crunch and had actually
applied for a loan weeks ago, it was approved, but for some reason, I will not get the money until Wednesdayat which time I can have the stone shipped in and will start work on it right awayI understand that you are upset, but I wish we could have gotten together to discuss this matter and work about it in a civil wayYour mother did call this past Wednesday and asked me to produce the stone saying that she knows that I am a caring man and would want to do the right thing, and I do want to do the right thingShe did not leave me her phone number and I have done everything in my power to contact her and have failedThe two numbers the Chief of Police gave were no good and he also gave me her address and I sent a short note on Friday, still nothing
I am not a bad person and have never taken any money from my customersThe complaints about me are because I take too long to produce things, and yes I am very slow, that is my biggest problem
I will be getting out of the business before long as I was in the process of selling before this stuff happenedI am already dead to this town already because of the face book postings, so please do not do the protest on FridayYou have made your point and no need in shooting a dead horse
I have been in this business years (years too many) and have never stolen a dime from anyoneI would have to say that I have handled millions of dollars in my life time and not taken anything
I ask you ***, to allow us to settle this in a civil way and to have your parents, and yourself if you want to, come in and we will go over the timeline as to when this memorial will be doneI still think that it will be a beautiful memorial and it will be done correctlyI may be slow, but I am still very good at doing memorials
Again, I am very sorry and hope to settle this quickly and in a civil manner***
Initial Consumer Rebuttal /* (3000, 7, 2017/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid you in full with a cashiers check on 12/31/and you cashed the check on 1/4/so you should have ordered my stone on 1/5/My family has waited long enoughIf you're having financial problems and you're slow that's not my problemI paid you for a tombstone and you didn't produce itIt's been months and I will not wait any longerYou say you're not a thief but you've had my money for months and never even ordered my stoneSo what did you do with my money? Did you spend it? Now you're trying to get a loan to pay me back or order the stone? In my opinion that's stealing and you got caught and now you're trying to cover you ***My Facebook post didn't ruin youYou ruined yourself by doing bad businessYou took advantage of me & my grieving family
I want a full refund so I can take my business elsewhere
Final Consumer Response /* (2000, 15, 2017/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 13, 2017/06/29) */
As I stated yesterday, through the Revdex.com, and a phone call to you yesterday that the money is on it's way and you should have it before PM ThursdayIt's time for all of us to move on and I request that you ask Ms*** to cancel her protest on Friday, as you guys have succeeded in knocking me out, I'm done and will be getting out shortly***

Initial Business Response /* (1000, 5, 2016/06/09) */
It has not been a year, stone was ordered in January of this year. I have the stone here and will be working on the layout in the next two weeks and will call to have customer approve the layout. I'm just running behind due to health issues.

Final Consumer Response /* (2000, 6, 2017/08/01) */
Tri-State Memorials finally delivered the correct base stone to the cemetery so I consider the issue closed.

Final Consumer Response /* (2000, 18, 2015/10/19) */
Received email from consumer on 10/16/15
paid tri state memorials in auburn 165.00 in march 2014
to do mikes death date got my $ back 4 weeks agothey kept making excusestoo hot holidays coming upetc etc


went to ley monuments in...

avilla$75.00paid them checked today and its completed!!! happy tears!!!!

I guess that's my last piece of the puzzleseeing death date finally done made it fell like he really really is gone


all for now [redacted]

Initial Business Response /* (1000, 5, 2017/07/10) */
This issue will be taken care of shortly. I am working to clear up all my old orders. I am but one person, and I am working towards getting things cleared up. I am sorry I am so far behind, but I want you to know that these matters are going to...

be taken care of. Thank You, [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2017/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Given Mr. [redacted] prior verbal commitments to complete my sister-in-laws memorial headstone, we believe he needs to provide us with a final date of installation. He has set a total of three milestones in the past and has failed at a minimum to communicate to us a reason for his failure . When we try to get information from him he does not respond. He does not return phone calls and he is a very hard person to locate. He knows we live outside of his state and he can easily try to delay us into false hopes he will do the job he was contracted to do. In other words he will string us along until we give up.
His response leaves a infinite time frame to finalize his commitment to us.
In addition to a final date of completion, we would like for him to agree to commit to a refund penalty of [redacted] for every week he fails to complete the job. Additionally we would like to have it in writing.
Mr. [redacted] has a track record of making commitments to costumers and failing to deliver on them.
When we call Mr. [redacted] for an update we would like for him to respond to our call or voice mail.

Initial Business Response /* (1000, 5, 2015/06/10) */
[redacted], Just got back to work after over a month off due to injury, illness and two operations. I have emailed [redacted] to let him know his stone will be here later next week and I will work on it as fast as I can to get this nightmare done and over...

with.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am glad he is back to work, and will accept the response upon completion of the job.