Final Consumer Response / [redacted] (2000, 18, 2015/10/19) */ Received email from consumer on 10/16/ paid tri state memorials in auburn in march to do mikes death date got my $ back weeks agothey kept making excusestoo hot holidays coming upetc etc went to ley monuments in avilla$75.00paid them checked today and its completed!!! happy tears!!!! I guess that's my last piece of the puzzleseeing death date finally done made it fell like he really really is gone all for now [redacted]
Initial Business Response / [redacted] (1000, 5, 2017/07/10) */ This issue will be taken care of shortlyI am working to clear up all my old ordersI am but one person, and I am working towards getting things cleared upI am sorry I am so far behind, but I want you to know that these matters are going to be taken care ofThank You, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Given Mr [redacted] prior verbal commitments to complete my sister-in-laws memorial headstone, we believe he needs to provide us with a final date of installationHe has set a total of three milestones in the past and has failed at a minimum to communicate to us a reason for his failure When we try to get information from him he does not respondHe does not return phone calls and he is a very hard person to locateHe knows we live outside of his state and he can easily try to delay us into hopes he will do the job he was contracted to doIn other words he will string us along until we give up His response leaves a infinite time frame to finalize his commitment to us In addition to a final date of completion, we would like for him to agree to commit to a refund penalty of [redacted] for every week he fails to complete the jobAdditionally we would like to have it in writing Mr [redacted] has a track record of making commitments to costumers and failing to deliver on them When we call Mr [redacted] for an update we would like for him to respond to our call or voice mail
Final Consumer Response / [redacted] (2000, 6, 2017/08/01) */ Tri-State Memorials finally delivered the correct base stone to the cemetery so I consider the issue closed
Initial Business Response / [redacted] (1000, 5, 2016/06/09) */ It has not been a year, stone was ordered in January of this yearI have the stone here and will be working on the layout in the next two weeks and will call to have customer approve the layoutI'm just running behind due to health issues
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ ***, Just got back to work after over a month off due to injury, illness and two operationsI have emailed [redacted] to let him know his stone will be here later next week and I will work on it as fast as I can to get this nightmare done and over with Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am glad he is back to work, and will accept the response upon completion of the job
Final Consumer Response / [redacted] (2000, 18, 2015/10/19) */ Received email from consumer on 10/16/ paid tri state memorials in auburn in march to do mikes death date got my $ back weeks agothey kept making excusestoo hot holidays coming upetc etc went to ley monuments in avilla$75.00paid them checked today and its completed!!! happy tears!!!! I guess that's my last piece of the puzzleseeing death date finally done made it fell like he really really is gone all for now [redacted]
Initial Business Response / [redacted] (1000, 5, 2017/07/10) */ This issue will be taken care of shortlyI am working to clear up all my old ordersI am but one person, and I am working towards getting things cleared upI am sorry I am so far behind, but I want you to know that these matters are going to be taken care ofThank You, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Given Mr [redacted] prior verbal commitments to complete my sister-in-laws memorial headstone, we believe he needs to provide us with a final date of installationHe has set a total of three milestones in the past and has failed at a minimum to communicate to us a reason for his failure When we try to get information from him he does not respondHe does not return phone calls and he is a very hard person to locateHe knows we live outside of his state and he can easily try to delay us into hopes he will do the job he was contracted to doIn other words he will string us along until we give up His response leaves a infinite time frame to finalize his commitment to us In addition to a final date of completion, we would like for him to agree to commit to a refund penalty of [redacted] for every week he fails to complete the jobAdditionally we would like to have it in writing Mr [redacted] has a track record of making commitments to costumers and failing to deliver on them When we call Mr [redacted] for an update we would like for him to respond to our call or voice mail
Final Consumer Response / [redacted] (2000, 6, 2017/08/01) */ Tri-State Memorials finally delivered the correct base stone to the cemetery so I consider the issue closed
Initial Business Response / [redacted] (1000, 5, 2016/06/09) */ It has not been a year, stone was ordered in January of this yearI have the stone here and will be working on the layout in the next two weeks and will call to have customer approve the layoutI'm just running behind due to health issues
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ ***, Just got back to work after over a month off due to injury, illness and two operationsI have emailed [redacted] to let him know his stone will be here later next week and I will work on it as fast as I can to get this nightmare done and over with Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am glad he is back to work, and will accept the response upon completion of the job