Tri State Mortgage

To Whom This May Concern,We are currently working directly with our customer to ensure satisfaction.Good Afternoon MrV***,In the interest if time, I've been advised to accept your offerPlease allow this email to serve as my written acceptance of your email offer to ship me the correct bed, the brand new Kimball AveLuxury Firm Pillow Top in place of the wrong Kimball Ave bed we received on June ***, for the agreed cost of half the original $fees, totalling $Please bill the $to my card ending in [redacted] that I used for the original purchaseAlso, please supply me with an updated receipt via email, to reflect the change in bed, and the Simmons Mfg year warrantyThank you in advance for your timely assistance in this matterSincerely, MrsB***If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

Greetings ** ***,Please provide us with your order that starts with FOS as we are *** and all of our Order Numbers start with FOS.Please review your order receipt to see where your item was purchase On your receipt should have a phone number, name as well as email
information that should provide you with directions to get help for your return with that merchant.Hope this helps.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
After consulting an attorney I was advised, in the interest of time, to accept the ridiculous offer to pay the additional charges of $so they would ship me the correct bed, that should've been sent in the first placeThe invoice attached to this complaint sent to me clearly states that the bed I originally wanted is $cheaper than the incorrect bed that was shipped to meSo now, not only have I paid the $on July **, to get the right bed, I am also out the $overpayment they received on June **, when their employee selected the wrong bedPlease also notice that my revised invoice still reads that I have no warrantyWe have not yet received the correct bed, and I am still seeking all fees and over payments to be refunded to meThis was a simple mistake made by their employee, that has cost me financial, physical, and emotional hardshipAt no time has this employee denied his mistakeHe has apologized for his "assumption" multiple times, yet was unable to authorize the correctionIt shouldn't be common business practices for consumers to have to pay for employee errors. Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We thank you for your order with us here at FactoryOutletStore.com and sincerely apologize for the inconvenience that this has caused you.After reviewing this complaint along with our notation history we do show that we have stood behind our merchandise .. once we learned...

that the items received were defective we worked with you to fix the situation .. we understand that all of the equipment now work great and do hope that you continue to enjoy your purchase.We strive to provide excellent Customer Care and will work with your Credit Card company to refund the balance due on your order.We are consistently training our Customer Support Department and we use all feedback to further assist our Customers.  If you would like to contact us at your convenience please call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.Customer Relations Department

Revdex.com PLEASE REVIEW THIS IS NOT A REJECTION ..

To Whom This May Concern,We are currently working directly with our customer to ensure satisfaction.Good Afternoon Mr. V[redacted],In the interest if time, I've been advised to accept your offer. Please allow this email to serve as my written acceptance of your email offer to ship me the correct bed, the...

brand new Kimball Ave. Luxury Firm Pillow Top in place of the wrong Kimball Ave bed we received on June [redacted], for the agreed cost of half the original $767.00 fees, totalling $383.50. Please bill the $383.50 to my card ending in [redacted] that I used for the original purchase. Also, please supply me with an updated receipt via email, to reflect the change in bed, and the Simmons Mfg 10 year warranty. Thank you in advance for your timely assistance in this matter. Sincerely, Mrs. B[redacted]If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations