Tri-State Motors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] *** All the repairs he did on the truck were for his own truck.I tried Times and could not make it home to my house only miles away.The time he spent on the truck was not my fault and he would not return all of my money

Delivery of our customer's purchased travel trailer was completed in February of this year And prior to the customer's relocation with the trailer out of state; we attended to warranted repairs which were completed satisfactorily After their move, we remained in communication with them in their attempt to obtain a local warranty vendor When none was found immediately available - we offered and went as far as to obtain a local contractor to provide help for an issue.We resolved then, as we do now, that any assistance we can offer for a warranty covered repair is fully available at our facility or through communication with the trailer's manufacturer We offered the customer contact information for liaison with the manufacturer and continue to be as available as possible If the customer has had a discussion with the manufacturer or their insurer, we cannot offer comment as we were not included in them.On Wednesday, November 23, contact had been restored with our customer and arrangements were made to inspect their trailer, and give estimate for warranted repair as they've returned to the area Their trailer has been made available to us as communication between our Service Deptand the trailer's manufacturer resume.We appreciate your help in bringing our customer's concerns to our attention The information brought to light and consideration paid to solution is invaluable in our striving to be the best we can be If there is any other information or participation required - please do not hesitate to contact us

Please see attached

am responding to letter I received January 11, The Customer came to my shop and purchased a Ford Ranger pick upThe first day we drove the truck togetherWe took a long drive about miles through the country and highwayHe wanted to test wheel drive system so we didHe said he
really liket the truckThe next day came in and I sold him the truckI sold it for $3,He came to buy the truck and he told me he miss counted and only had $So I sold him the truck for $3,He went to leave and the check engine light came on, So we put the computer on it and no codes came upHe went to leave and the bettePy light come on We have those problems this time of year with used carsCold temp kills batterySo we installed a *** *** battery, the light was still on, we figured out that the alternator was badWe installed an alternator, while the mechanic was changing it he foound a bad hot wire going from fuse box to alternatorWe fixed the problem 100%so not only did the customer get a new alternator and battery at my costNo charge to him, he kept saying he had a bad vibe with this whole thingI said we ran into a small problem but as I always do, I stand behind my vehicle's as I have for yearsHe said I changed my mind, don't want the truckT said it dosen't make any senseWe ran into a small problem and you stood here the whole time and I fixed the problemI did all the paper work and everythingHe could not make his mind up from the startSo I was telling him that he pretty much used up a day and a half of my timeI have a very busy shop as you can seeHe said I'll make it right and pay you for your timeI gave his money back and he gave me $then turned me into the Revdex.comThank You *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]  All the repairs he did on the truck were for his own truck.I tried 3 Times and could not make it home to my house only 10 miles away.The time he spent on the truck was not my fault and he would not return all of my money.

Delivery of our customer's purchased travel trailer was completed in February of this year.  And prior to the customer's relocation with the trailer out of state; we attended to warranted repairs which were completed satisfactorily.  After their move, we remained in communication with them...

in their attempt to obtain a local warranty vendor.  When none was found immediately available - we offered and went as far as to obtain a local contractor to provide help for an issue.We resolved then, as we do now, that any assistance we can offer for a warranty covered repair is fully available at our facility or through communication with the trailer's manufacturer.  We offered the customer contact information for liaison with the manufacturer and continue to be as available as possible.  If the customer has had a discussion with the manufacturer or their insurer, we cannot offer comment as we were not included in them.On Wednesday, November 23, contact had been restored with our customer and arrangements were made to inspect their trailer, and give estimate for warranted repair as they've returned to the area.  Their trailer has been made available to us as communication between our Service Dept. and the trailer's manufacturer resume.We appreciate your help in bringing our customer's concerns to our attention.  The information brought to light and consideration paid to solution is invaluable in our striving to be the best we can be.  If there is any other information or participation required - please do not hesitate to contact us.