Tri-State One Rate Movers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I feel that everything the company responded with is TOTALLY FABRICATED, AND A LIE. But that's ok, I know what the truth really is. And I will continue my mission to spread the word to everyone I know, or whomever asks me for a reference on a moving company, TO STAY AWAY FROM THESE LIARS AND THIEVES
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

TERRIBLE, EXTREMELY (UNECESSARILY) STRESSFUL EXPERIENCE due almost solely to the complete lack of professionalism, courtesy, people-and-problem-resolution skills by the head of the local branch of Tri-State One Rate Movers, *** I actually had to resort to calling the police in the middle of this ordeal, seeing no other way to deal with him or the damages and danger to my and my roommate's possessions
As a first-time user of a moving company, I made some apparently common rookie mistakes that have cost me very dearlyPlease learn from mine to avoid this awful experience
Some tips ands suggestions:
(1) Inventory / Contract: I have since found out that real professional movers, unlike Tri-State One Rate Movers, should conduct an in-house inventory in advance of the moveIn that way, there are no surprises to either party A lot of unethical mover companies, like Tri-State One Movers, will simply take a list over the phone or e-mail If the customer is one box over, then the customer is in “breach of the contract” and the fees start to add up In my naiveté, I simply e-mailed a list over to them a few weeks before the move Unfortunately, my list quickly became woefully inaccurate over time(My fault I will admit.) *** became very agitated and demanded more money IN CASH (an additional $575) in order to complete the move He refused to even accept a money order or certified check Demanded cold hard cash "since I stabbed in the back once and would do it to him again." His ability to work out the situation in a polite and professional matter was non-existent His overreaction was completely unnecessary since there was a clause in the contract stating a fee per box over the stated limit His overreaction, drama and refusal to approach the situation with calmness or sense of resolution caused a lot of unnecessary stress
(2) Have a back up plan: From the moment I met ***, he was extremely rude and unprofessional My first impression: I politely asked him to request for the two movers not to smoke in the moving van ***'s reply: "What!? In the years I have been in this business, I have never heard anyone ask that EVER!"
And it went downhill from that moment on
(BTW *** allowed his movers to continue to smoke in the van but used air fresher to hide the smell I kid you not.)
In retrospect, I really should have had a back up plan since I needed to be out of the apartment on that day I had no choice but to tolerate ***'s bullying
(3) Photos: Do take photos of all your possessions
During the move, the leg of my sofa got busted At this point, I was so exhausted and felt so threatened, I decided not to complain However, the two movers did notify *** who was unloading the van downstairs *** had a major fit, called me a liar and told me that the sofa was already broken before the move! He then produced a tiny piece of cling-wrap and informed me that the cling-wrap had held the leg together before the move I responded that regardless of the cling-wrap, I now couldn't sit on the aforementioned sofa as a result of the move *** literally cursed me out and threatened not to deliver my roommate's possessions (They were making two stops.) That's when I called the police
(*** did eventually deliver those items but several of those also sustained substantial damage.)
(4) Payment: Real professional movers, unlike Tri-State One Movers, will agree to take your payment / tips after the customer is all moved in and satisfied That is what *** and I agreed upon on the phone Unfortunately, since I was in "breach of the contract", he demanded all the money plus the extra $AND a 15% TIP up front I had no choice since he literally had all my possessions and my roommate's held captive
A terrible and traumatic experience

Tri-State One Rate provides a flat rate quote based on the information that is provided via flat rate quote form on our website. Our contracts are very concise an outline every aspect of...

the customer's relocation. There is also a RELOCATION CALCULATION section that describes how we arrived at the Flat Rate Quoted. This calculation process calculates the number of men to relocate a set number of items provided on a inventory list and totals the time which it will take to complete the entire relocation. [redacted] was provided this contract for review. [redacted] signed and dated this contract. We have a section also incorporated in our contract which states the rate may increase due to a change in the inventory, change in service and finally the number of flights of stairs. We never increase the rate for a few extra items. We only increase the rate if the additional items that are considered excessive and / or if the additional items not on the inventory list are large in nature i.e. sofas, dresser, dining tables, etc.. On the day of [redacted]'s move I received a call from my two employees Spencer and Anthony who were dispatched to [redacted]'s home [redacted]. The Spencer and Anthony informed me that I should come to the address because there was more items that were on the contracted inventory list. Upon arrival it was apparent that the inventory list was inaccurate at that there were more items that were recorded. I totaled the additional items at 25. Since our flat rates are calculated by time and the amount of items being relocated we rely on the customer to provide an accurate inventory. The customer always signs off on the contract and is always informed that there will be additional charges for the addition time for the extra 25 items that also need to be relocated. I informed [redacted]'s and her boyfriend about the additional time and that there will be additional charges. [redacted]s boyfriend exclaimed, "what kind of scam are you guys running?" I explained to [redacted]s boyfriend that we have an inventory list that was provided in the contract that was signed by [redacted]. [redacted]s boyfriend was shown the inventory and the signature. He belittled [redacted] in front of the staff saying, "how could you be so dumb to sign this contract!" He then proceeded to act abusive toward the staff using vulgar language. He agreed to the extra time and charges by saying, start the [redacted] relocation already. It was at this time I told [redacted]s boyfriend. If you curse at us again or treat us inappropriately this moment forward we will NOT do your relocation. I explained to [redacted]'s boyfriend that unlike other moving companies we DON'T load furniture onto our trucks until we have an agreement on what should be paid for the additional items. This option is given to negotiate a fair time increase. We do not load furniture onto our trucks and then demand an increase like other companies. An additional time was agreed upon and he asked when will you (meaning me) expect payment? I told [redacted]s boyfriend that payment will be accepted upon completion. I had to stay with my two employees because now because a two man relocation became a three man relocation. Upon arriving at the delivery address we did not ask for payment. We only asked for payment when it was suspected that [redacted]s boyfriend did not want to honor the agreed upon increase. This was acknowledge by the staff when [redacted]s boyfriend stated that a piece of furniture was damaged. The piece of furniture in question was small accent cabinet that was blanket wrapped and placed in a commercial bin with garbage bags filled with clothing surrounding that piece of furniture. Again, we did not argue or debate whether we damaged it or not. [redacted]s boyfriend hinted that we can subtract the damage from the relocation total. We then assured [redacted]s boyfriend that we will repair it free of charge! He exclaimed, "is it really worth the money to repair it when we can just subtract money from the total bill?" We replied, YES! We have people on staff that will repair it. We felt that this customer from the very beginning was trying to take advantage by being deceitful with the inventory. That coupled with the false damage to the furniture and [redacted]s boyfriend becoming irate when we wanted to repair the scratches in lieu of a deduction for the total bill. Lead us to believe that [redacted]s boyfriend was pulling out all the stops not to pay for the services that we were providing. It was at this time we wanted to be paid because we felt that their would be some other excuse not to pay for our services. Customer paid for the price agreed on. Relocation was completed and we did take the piece of furniture for repair, that the customer said was damaged. The following day. I received a phone call from [redacted]s boyfriend (which incidentally is on a recorded line) where he stated adamantly there were boxes missing from the move. I assure him that all boxes were brought upstairs. Again, he cursed at me stating "[redacted]?" So I suggested he contact the building and check the security cameras to indeed count the number of boxes that were sent up in the freight elevator. He said, "I'll call you right back!" 5 minutes later [redacted]s boyfriend call me back and stated, "the boxes were found you left them on the dock!" I laughed and said, well I'm sure if they were left over night on the dock the security cameras that will validate your statement. In closing, he told me to go * myself. Don't return the accent cabinet and he also stated I'll be sorry. In closing, I was fully aware of these tactics. I've been subjected to them before therefore are aware of how people like this try to take advantage of honest hard working people.

TERRIBLE, EXTREMELY (UNECESSARILY) STRESSFUL EXPERIENCE due almost solely to the complete lack of professionalism, courtesy, people-and-problem-resolution skills by the head of the local branch of Tri-State One Rate Movers, [redacted]. I actually had to resort to calling the police in the middle of this ordeal, seeing no other way to deal with him or the damages and danger to my and my roommate's possessions.

As a first-time user of a moving company, I made some apparently common rookie mistakes that have cost me very dearly. Please learn from mine to avoid this awful experience.

Some tips ands suggestions:

(1) Inventory / Contract: I have since found out that real professional movers, unlike Tri-State One Rate Movers, should conduct an in-house inventory in advance of the move. In that way, there are no surprises to either party. A lot of unethical mover companies, like Tri-State One Movers, will simply take a list over the phone or e-mail. If the customer is one box over, then the customer is in “breach of the contract” and the fees start to add up. In my naiveté, I simply e-mailed a list over to them a few weeks before the move. Unfortunately, my list quickly became woefully inaccurate over time. (My fault. I will admit.) [redacted] became very agitated and demanded more money IN CASH (an additional $575) in order to complete the move. He refused to even accept a money order or certified check. Demanded cold hard cash "since I stabbed in the back once and would do it to him again." His ability to work out the situation in a polite and professional matter was non-existent. His overreaction was completely unnecessary since there was a clause in the contract stating a fee per box over the stated limit. His overreaction, drama and refusal to approach the situation with calmness or sense of resolution caused a lot of unnecessary stress.

(2) Have a back up plan: From the moment I met [redacted], he was extremely rude and unprofessional. My first impression: I politely asked him to request for the two movers not to smoke in the moving van. [redacted]'s reply: "What!? In the 22 years I have been in this business, I have never heard anyone ask that. EVER!"

And it went downhill from that moment on.

(BTW. [redacted] allowed his movers to continue to smoke in the van but used air fresher to hide the smell. I kid you not.)

In retrospect, I really should have had a back up plan since I needed to be out of the apartment on that day. I had no choice but to tolerate [redacted]'s bullying.

(3) Photos: Do take photos of all your possessions.

During the move, the leg of my sofa got busted. At this point, I was so exhausted and felt so threatened, I decided not to complain. However, the two movers did notify [redacted] who was unloading the van downstairs. [redacted] had a major fit, called me a liar and told me that the sofa was already broken before the move! He then produced a tiny piece of cling-wrap and informed me that the cling-wrap had held the leg together before the move. I responded that regardless of the cling-wrap, I now couldn't sit on the aforementioned sofa as a result of the move. [redacted] literally cursed me out and threatened not to deliver my roommate's possessions. (They were making two stops.) That's when I called the police.

([redacted] did eventually deliver those items but several of those also sustained substantial damage.)

(4) Payment: Real professional movers, unlike Tri-State One Movers, will agree to take your payment / tips after the customer is all moved in and satisfied. That is what [redacted] and I agreed upon on the phone. Unfortunately, since I was in "breach of the contract", he demanded all the money plus the extra $575 AND a 15% TIP up front. I had no choice since he literally had all my possessions and my roommate's held captive.

A terrible and traumatic experience.