Tri-State Toyota Scion

Bought a 2015 [redacted] from Tri State. When I went to pick it up it was dented and scratched. Paid [redacted] for a dented scratched 2015 [redacted] Salesman told me the the truck had options it does not. Dealer has not properly repaired the dent and failed to follow threw on fixing the scratches. I have tried to resolve this fairly over the last 10 weeks but I am unable to deal with Tristate. They told me to leave the property or they would escort me off the property. After the threats I no longer will visit the dealership. If any of them put there hands on my it will be a law suit.They can not intimated me, nor will I allow them to talk to me in the manner they did ever again.Desired SettlementTristate should repair the dent to the driver side bed properly. Tristate should supply a new hood with factory paint.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@krausecars.com[redacted] purchased a vehicle from Tri-State Toyota and at the time of the purchase he knew he was purchasing a factory demo with miles on it. The customer was aware of some minor dings and scratches. The customer was also received a discount due to the fact that he was buying a factory demo. Tri-State repaired the agreed dings and scratches. The customer requested more repairs beyond what was agreed on at the time of purchase. Tri-State agreed to make the repairs. the customer was provided with a rental during the first repair at no cost to him and was asked to bring it back with a full tank of gas as when he received it. He returned it with less than a full tank of gas and refused to fill it and made an outburst in front of other customers and was disrespectful to the employees. We again agreed to provide him with a rental for the next repair at no cost to him. He requested a truck as a rental this time . Tri-State only has [redacted] rental [redacted] sedans onsite. we informed the customer that we would have to get a truck rental from an outside source Enterprise rental. We agreed to do it and confirmed a date to pick up the rental and we would repair his truck. [redacted] called [redacted] customer relations to complain. What for ? We agreed with all his requests. I spoke to [redacted] customer service and [redacted] and he came in for the agreed date. When he was explained that the rental agency needed his drivers license and a credit card as a standard procedure he again had an outburst to our Asst. Service manager [redacted] He made threats and also stated he was calling the [redacted] office. We had several customer at the time he was yelling so he was asked to leave or we were going to call the [redacted] police to have him removed. I [redacted] called [redacted] within a few minutes to find out his problem since we had agreed all his requests beyond the agreed deal and to also explain the rental agency policy. He Stated he would not come back to this location. I offered to have him meet our used car manager whom he has spoken to [redacted] at the body shop up the street that was going to do the work and we would provide him with one of our trucks with a dealer plate until his truck was repaired. He didn't want to do that. He told me he wanted to talk to the [redacted] office and have a meeting. I asked why, we were going to do everything he requested. He had no answer.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First off there was no customers in the area. Second [redacted] kept speaking over me and when I refused to give my banking info he became angered. His face turned red and his started waving his hands. When he raised his arms to the height of his shoulders I stepped back a few feet and asked to speak with [redacted]. I was told to leave the property or I would be removed. Nothing was said about police. I thought [redacted] was going to assault me so I walked away and stated if I left I would file a complaint with the [redacted] felt [redacted] was trying to intimated me. The dealer may have cameras in the area and they should review the footage. I just want my truck fixed and for them to follow threw. I was told by [redacted] when I dropped of my truck he would have a loaner truck. They gave me a loaner car and I did not provide a credit card of banking info that day. I have spent many hrs at the dealer. To have the dent looked at alone took over 4 hrs as I sat forgotten in the waiting area. I was also told my [redacted] had options like led daytime driving lights. It does not, I do not feel this was a deceptive act, more likely poor product knowledge on the salesman's part. This would of easily been resolved had [redacted] not lost his temper and listened to what I was trying to say. I will not provide my banking info for Tristate or a third party, I do not have credit cards. I find it improper for them to ask for routing and accounts numbers, then provide it to a third party. Each time the dealer has failed I have adjusted my actions steps. I would rather not have to fight to get the issues fixed. I feel I am forced to due to the dealers actions. This is still easily resolved, just follow threw on what was promised. I could go on and list a number of issues I had at the dealer that resulted in me losing faith in them but rather then look back I want to look forward. I filed this claim to open communication. I am still hopeful at some point the dealer will follow threw on what was promised. This is the dealers chance to resolve this so we can move forward. I look forward to the response.Final Business Response I [redacted] of Tri-State Toyota Scion responded to the original statements with our statement. Not sure why the continued statements. we have not denied the customers request to repair the truck as stated previously.

The service lights the dashboard of my car went on.I brought my car to the dealership and was told I could drive the car. Car Died. $4000 bill given On Saturday July 26th I brought my car to Tristate Toyota on West Main Street in Dudley for all the lights on the dashboard of my 2006 Scion went on suddenly. I went in the Service Entrance and spoke to Dirk. I informed him of the situation and enquired if I should leave the car for repair. Dirk assured me that the car could still be driven but I will need an appointment for it to be looked at. I informed him that my job was 59 miles from my home and was concerned that the car was unsafe. Once again he told me not to worry about it. The next Wednesday July 30th on the way to work the car began to buck and hesitate. It died and I had it towed to the Dealership. I again spoke to Dirk who informed me that since the car died I might need more than the initial diagnostics and the cost would be $365. I felt I had no choice and told him to conduct the tests. On Thursday the 31st I was informed by the owner that since I did not tell Dirk my car coolant was leaking and the lights were flashing it would cost at least $4000.00 for repair. I reiterated that I told him the lights were on. He never asked if they were on or flashing because honestly I would have had to back and look. I strongly believe that if that were an issue Dirk should have come and seen the car for himself. Accured I approached the owner of the dealership to review the issue at hand. Bottom-line for me is that in good faith I sought assistance and poor advise lost me my car. Stating quite clearly that if I had done as I thought and left the car for repair I would not have overheated the engine ruining. He should have offered me options better than a "good" price on a new car. He quoted a payment of $300 a month which I can't afford. My response was that all I wanted was a 2006, Scion xB with 194,000 miles. The advice of this dealership cost me my car. I went so far as to suggested to the owner that he access his liability insurance and take responsibility of his employee advise. He informed me that his employee was not at fault. To add to my financial burden was that I had to rent a car to get to work for three days, pay the $365 for the diagnostics, towing charges and borrow $10,000 from my mom for a used car. I did attempt to complain to Toyota. I got a call from the QA person, who worked for the dealership informing me that they did nothing wrong. I beg to differ. Please help me.Desired SettlementI am an individual who knows nothing about cars. I do know that when the lights go on you bring it to a service area that will fix it. The indifference of this dealership left me without a car. I believe it is fair to request the amount of the second hand car which was $10,000, towing $67, reimbursement for the extensive test they had to conduct on my car to determine that I would have to pay $4000 to fix the old car which was $464 dollars. The total would be $10.531. I had a car and the poor decision on [redacted] caused me to have to purchase a car. I requested a price on a second hand Scion xb at the dealership and they didn't have any. So I had to obtain a car elsewhere.Business Response [redacted], As I explained today on the phone. Ms. [redacted] did come to Tri-state with a check engine light on and spoke to Dirk our service advisor/ asst. service manager . He offered to schedule an appointment for a technician to diagnose why her check engine light was on. A few days later she had her Scion towed in. I spoke to her about replacing her vehicle and had her look at our inventory to pick a vehicle that fit her needs. She choose a used Toyota RAV4 which I offered her an extended test drive to see that it fit her needs, I also quoted her what the monthly payments would be based on the vehicle and terms she selected. She drove the vehicle for a few days and returned it. Next I heard from Mayor's Office Of Consumer Information, Springfield MA. And I responded to [redacted] Mediator. Then I heard from Revdex.com and spoke to you today. Please let me know if I can be of any further assistance in this matter. Sincerely, [redacted] VP, GM Tri-State Toyota ScionConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I went to Tristate Scion as soon as all my lights on the dashboard when on indicating the car needed service. I spoke with a representative in the service area, I offered to keep my car there since they were busy that Saturday. I was informed that I could still drive my car by this expert. I made an appointment for the next week for service. But the car died before my appointment. I concede that I was offered the opportunity to purchase a car from Tristate after a $4,000 bill was given to me for repairs. I went to Tristate Scion for advice on my car in good faith. I took their advice in good faith. Based on this advice I lost my means of transportation to go to work. Tristate takes no responsibility for their participation in my situation. I even had to pay the testing ($450) of the car how far gone was my car before I could obtain my property in my car. I wrote this letter as a victim asking for assistance in making Tristate recognizing their role in my financial turmoil. Obvious they don't care. Final Business Response The customer drove in on a Saturday with a check engine light on. Was told that an appointment would need to be set for a technician to diagnose why the light was on. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Tristate Scion acknowledges that I brought my car to them for repair. Accordingly, we entered an unsigned agreement with one goal to fix my car that displayed all the dashboard lights on. I offered to keep the car at their dealership until the repairs could be done. I was informed by a professional in their repair area that I could still drive my car. This poor advice lead to dead car with a $4600.00 bill to obtain repairs. Being human we all make mistakes and as long as we all take responsibility for our actions our reputation and trustworthiness remain intact. My error was taking my car issues to Tristate. Tristate's error is not standing behind advise given to a customer by an their employee.

The service lights the dashboard of my car went on.I brought my car to the dealership and was told I could drive the car. Car Died. $4000 bill given On Saturday July 26th I brought my car to Tristate Toyota on West Main Street in Dudley for all the lights on the dashboard of my 2006 Scion went on suddenly. I went in the Service Entrance and spoke to Dirk. I informed him of the situation and enquired if I should leave the car for repair. Dirk assured me that the car could still be driven but I will need an appointment for it to be looked at. I informed him that my job was 59 miles from my home and was concerned that the car was unsafe. Once again he told me not to worry about it. The next Wednesday July 30th on the way to work the car began to buck and hesitate. It died and I had it towed to the Dealership. I again spoke to Dirk who informed me that since the car died I might need more than the initial diagnostics and the cost would be $365. I felt I had no choice and told him to conduct the tests. On Thursday the 31st I was informed by the owner that since I did not tell Dirk my car coolant was leaking and the lights were flashing it would cost at least $4000.00 for repair. I reiterated that I told him the lights were on. He never asked if they were on or flashing because honestly I would have had to back and look. I strongly believe that if that were an issue Dirk should have come and seen the car for himself. Accured I approached the owner of the dealership to review the issue at hand. Bottom-line for me is that in good faith I sought assistance and poor advise lost me my car. Stating quite clearly that if I had done as I thought and left the car for repair I would not have overheated the engine ruining. He should have offered me options better than a "good" price on a new car. He quoted a payment of $300 a month which I can't afford. My response was that all I wanted was a 2006, Scion xB with 194,000 miles. The advice of this dealership cost me my car. I went so far as to suggested to the owner that he access his liability insurance and take responsibility of his employee advise. He informed me that his employee was not at fault. To add to my financial burden was that I had to rent a car to get to work for three days, pay the $365 for the diagnostics, towing charges and borrow $10,000 from my mom for a used car. I did attempt to complain to Toyota. I got a call from the QA person, who worked for the dealership informing me that they did nothing wrong. I beg to differ. Please help me.Desired SettlementI am an individual who knows nothing about cars. I do know that when the lights go on you bring it to a service area that will fix it. The indifference of this dealership left me without a car. I believe it is fair to request the amount of the second hand car which was $10,000, towing $67, reimbursement for the extensive test they had to conduct on my car to determine that I would have to pay $4000 to fix the old car which was $464 dollars. The total would be $10.531. I had a car and the poor decision on [redacted] caused me to have to purchase a car. I requested a price on a second hand Scion xb at the dealership and they didn't have any. So I had to obtain a car elsewhere.Business Response [redacted], As I explained today on the phone. Ms. [redacted] did come to Tri-state with a check engine light on and spoke to Dirk our service advisor/ asst. service manager . He offered to schedule an appointment for a technician to diagnose why her check engine light was on. A few days later she had her Scion towed in. I spoke to her about replacing her vehicle and had her look at our inventory to pick a vehicle that fit her needs. She choose a used Toyota RAV4 which I offered her an extended test drive to see that it fit her needs, I also quoted her what the monthly payments would be based on the vehicle and terms she selected. She drove the vehicle for a few days and returned it. Next I heard from Mayor's Office Of Consumer Information, Springfield MA. And I responded to [redacted] Mediator. Then I heard from Revdex.com and spoke to you today. Please let me know if I can be of any further assistance in this matter. Sincerely, [redacted] VP, GM Tri-State Toyota ScionConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I went to Tristate Scion as soon as all my lights on the dashboard when on indicating the car needed service. I spoke with a representative in the service area, I offered to keep my car there since they were busy that Saturday. I was informed that I could still drive my car by this expert. I made an appointment for the next week for service. But the car died before my appointment. I concede that I was offered the opportunity to purchase a car from Tristate after a $4,000 bill was given to me for repairs. I went to Tristate Scion for advice on my car in good faith. I took their advice in good faith. Based on this advice I lost my means of transportation to go to work. Tristate takes no responsibility for their participation in my situation. I even had to pay the testing ($450) of the car how far gone was my car before I could obtain my property in my car. I wrote this letter as a victim asking for assistance in making Tristate recognizing their role in my financial turmoil. Obvious they don't care. Final Business Response The customer drove in on a Saturday with a check engine light on. Was told that an appointment would need to be set for a technician to diagnose why the light was on. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Tristate Scion acknowledges that I brought my car to them for repair. Accordingly, we entered an unsigned agreement with one goal to fix my car that displayed all the dashboard lights on. I offered to keep the car at their dealership until the repairs could be done. I was informed by a professional in their repair area that I could still drive my car. This poor advice lead to dead car with a $4600.00 bill to obtain repairs. Being human we all make mistakes and as long as we all take responsibility for our actions our reputation and trustworthiness remain intact. My error was taking my car issues to Tristate. Tristate's error is not standing behind advise given to a customer by an their employee.